Berrylook has a rating of 1.71 stars from 1,315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Berrylook most frequently mention customer service, poor quality, and credit card problems. Berrylook ranks 2384th among Women's Clothing sites.
Many classic and very beautiful clothes. You could not find much more sites with so classic models. I'm very like it!
I ordered a winter white coat. The material is of very poor quality. Of course, the price should have been my warning. I ordered only one item because I was concerned about the quality of the item at that price point. I would like to return the item. However, there are no return instructions included in the package, so I've reached out to the company by email. I DO NOT recommend purchasing from this company.
On 1st of this month I ordered 2 dresses for myself which I received 4 days ago but unfortunately none of those are of good quality so I decided to return the product and it was a headache for me to return the product as there is no way to return the product online fortunately last day I got a number from google that is 1/800/815/8263 to which they responded and I was able to return the product and receive my product.
All the 3 stars go to the person who was on the phone in this 1/800/815/8263 number and helped me to refund the dresses as well as receive my refund.
Boots I ordered are not made for women's feet in the US. you must have skinney ankles and skinny heel. Purchased thru paypal, Refund was very easy and quick. I am stuck with some shoes I can't wear. Shoes were $37 (tax incl.) they refunded me $20. Not happy. Gave 3 stars because I did not have any problems with getting the $20.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@berrylook.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
First of all the dress quality is worse, i ordered 5 Dress from here and none of those were of correct size moreover quality was so bad that i was unable to gift them to my sister so i decided to return the product and claim my refund but in the whole website there is no help line number to call and ask for my hard earned money back then after 7 days i searched in google and found a number 1/800/809/4150 fortunately i reached the right place and they helped me, they took 2 hours to processed the refund with some steps and ask me co-operate which i did and finally got my money back within 24 hours as they claimed.
Please improve your cloth quality
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via review@berrylook.com.
Berrylook
I've had nothing but positive experiences at this location. The people working there always seem nice and are very helpful. Ordered 2 XL tops. They are soooo small. Will not fit a normal 6 year old. Now to try figure out the policy to return and get a refund i searched the customer service number and found one which is 919/702/7911, they guided me some step and finally got my refund Customer service was very good, they got back to me on time
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@berrylook.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
The website was easy to navigate, and it was very easy to place my order. I will update once my items arrive.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via review@berrylook.com.
Berrylook
Hi I gave 3 star because I order coat that was really nice coat but was to small on me so I decided to giv back I asked berry look company about refund they said ok they giv me some refund I said ok,, but after that no reply no refund pls kidnely can u solve my problems,
Tip for consumers:
I liked them cloths we can order but bit problem about refund
Products used:
Coat
I just placed a large order online but did not receive any email confirmation.or receipt. Cannot reach them by email, and the contact section doesnt work. I tried to enter a dozen capcha codes to send the message but it won't go through. Did I get ripped off.
I ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
I ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/607/214/3005 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
Do not buy at Berry look pls. Dont waste you money, i ordered 5 jackets, none of them fit me... run very small, also, they dont provide a e-mail or contact in case to return- NO label return, Fabric quality es very poor. I contact them, they reply after 2 week, cuz i want to return my order, i was told to give as a gift to somebody else. Beacause i have to pay around $200.00 to return to China. I lost my money...
Tip for consumers:
Do not buy at Berrylook- Items look beautiful, but when you receive then=m , is totally different .-
Products used:
None of them-because they run very small- im size Mediun, and i ordered L and XL still did not fit me.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
The clothes arrived, decent quality and looked just like in the pictures but the sizing was far too small.
I am a UK 16 and these measure to be a UK 12.
I had checked the sizing on the website and measured myself. I'm genuinely gutted as the clothes are nice and I was very careful checking my size.
I have been asked to find out the pricing for returning the clothes as I can return at my own cost or I can accept a small voucher and keep the clothes. This might be reasonable... but I have literally no idea of the return address. Does anyone have it?
I will update this to let you know how this goes.
Dear customer,
So sorry for your inconvenience.
And your order has been checked the customer service has sent an email to your register email box clmartins****@gmail.com.
Please check it.
Any question, please feel free to contact us via review@berrylook.com.
Thank you.
Berrylook
Fine had minor issues, mom loved her stuff, 4 items came to be 74 which is not bad but at the same time alil pricey or what ever. Other then that $#*! was good
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via review@berrylook.com.
Berrylook
Managed to get my refund by calling their customer service helpline number ordered 2 XL tops; they are so small that will not fit a normal 9-year-old. Now to try figure out the policy to return and get a refund I searched for the customer service number and finally found one in google about their customer service number which is +1/845/481/1333 after calling that number one of their representative answered the call, he guided me some steps and after waiting for 20 mins I got my refund.at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from them
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@berrylook.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or registered email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via review@berrylook.com.
Berrylook