Berrylook

I ordered a pair of snow boots in January. Order took 6 weeks to reach "shipped" status--and another two to be delivered last of March (Spring--too late to wear this season).
Quality (moderate) was as expected for low price and item IS wearable, though tight-fitting (even after ordering half-size larger than usual). After my experience and reading many poor reviews, I will avoid ordering from this company again.

Paid $32 for boots. Received 6 weeks after shipping. Pulled on shoe laces to tie them and both boots had eyelets pop off. Can wear boots without shoelaces

I requested replacement of boots or full refund. Berry look offering me $18 in store voucher.

Not acceptable at all.

I ordered a top in September, it took a month approx to arrive. Disappointed doesnt cover it. Thin material, very loose fit, not as picture, and sleeves so long they almost covered my hands.
I was offered £8 refund, or I could pay to send back to China, with proof of tracking etc they wanted to see. That would be so expensive I would be out of pocket, and no guarantee they would say received either. So I told them I would inform Paypal nor satisfied. Immediate response - they gave me a full refund (ex postage of £6.12) and told me to keep the top. I wouldnt use them again, but if others are unhappy this would be a way of getting your money refunded. The order by the way goes to Orderplus International Limited. The only way I could get hold of Berrylook was through my Paypal acount. Emails direct bounced back.

I was going to order boots & shoes. Adorable in pictures. I am a smart consumer and I always read reviews from company purchased I'm not familiar with. So I scrolled the reviews on the items I was looking at. And guess what these reviews aren't from customers at all they are from their customer service dept. How I know? The reviews were always the same just I liked this product very much then a couple more sentences about how you should buy it. All misspelled like a 6 yr old wrote them. So I figured out this must be either a company from China Japan or Korean or India. But its clear they do not know english. Or how to spell. I mean every review was practically the same. And then I noticed there's at least 2 other websites with exactly the same clothes, the sweater i was looking at were 2 different price points. So do not order from this or other companies that have the exact same merchandize. This a conglomerate company with other companies under them. That's why they can sell the same exact merchandize for different prices what i was looking at was super cheap under $30.00 for boots. And super cute. Now I know their going to be garbage. So I'm going to stay away!

Dresses are ok for cash but had to pay an additional £19 to royal mail Will never use this site again

Finally, and after well over a mobth I received the items I ordered yesterday. The quality of the shoes was questionable and the strong smell of the plastic they were made from is toxic. I am throwing the shoes away as I am afraid to wear them. This website should specify what the shoes are made from. I am so dissapointed that I burnt my money on this way.

Poor quality of shoes, you can smell the glue. I have ordered two pairs of boot and they are nothing like on the picture, I am very disappointed. Do not recommend at all.

'Buyer beware' certainly applies here. The pretty, simple looking coat advertised finally arrived.It did not resemble the advertised product. Think of a piece of nylon, scrap, pink material, now sew the edges, hey presto! Apparently that's a chic coat. My photo makes it look way better than it is! It feels like a dog vest. It is a ridiculous idea that anyone would wear this (except a kid playing dress-ups). Of course that's the risk when buying online - there are better online clothing stores around. Well done China - you got my $45.

The clothing appears cotton on website but when receiving items it was like wearing a cheap shower curtain! False advertising, cheap material and runs small. Horrible!

I ordered a long thick sweater from Berrylook, waited 2 weeks only to receive a shrunken down rubbery textured sweater, that feels too stiff to wear in return. I'm just very disappointed, i want to support online shopping despite the bad reputation it gets from others, but how can i when sites like Berrylook support this bad reputation. I'm never buying anything from this site again. Since what you think you ordered, isn't what you get from this company.

I purchase 2 dress for my sister and when i received the item it was of very poor quality and size was also not fit, so i visit the website again to return my order but till 7 days there was no response from the seller side, so i searched a number in google and i got 1/800/809/4150 number to which i called and they helped me to get my money back as well as i was able to return the product

Please improve quality of your products

I ordered a dress and other items they wrote a number in front of the sizes. The wrong size of course! I have tried numerous times to get in touch with someone but every time I try to put the symbols from the validation box it says invalid verification code. It's a fraud!

Purchase 4 cloth set for my daughter but the quality of cloth is very bad so decided to return but was unable to do it as there is no smooth way to return the product online and get my money back so at last I searched for the number and got my money back, I call there help line number *******378 and they took 1 hour to refund the money but at last I got it.
Please improve the quality of your cloths.

Email conversations between me & Berrylook:
Berrylook -
Hello, it is a pity to see that your shopping experience with us is not pleasant. We always treat the satisfaction of our customers as our priority. Please accept our sincere apology for any inconvenience caused to you. Could you please send me a message with your order number and your problem details? We will try our best to help you solve your problems.
Me -
I am going to share my pitiful experience with the public every chance I get. You have obligations to prior customers so help them resolve their issues first. Do you read your reviews?
Are you proud of what people are saying?
Berrylook -
Hellocould you please offer the order number so that I can locate it and see what happened here.
Me -
My order # is E*******. Nothing fits. Clothes were kids sizes and everything smells awful. Took forever to arrive. I called once checking on the delay. The person that emailed me back with an answer was very nice.
Your reputation is bad. Reviews are horrible. Your customers are very upset! I will spread the word because it is not right to scam and cheat hard working people ever. Changes have to be made to right the wrongs.
Berrylook -
Hello, sorry to hear that the clothes do not fit. Please accept our sincere apology for any inconvenience caused to you. Many of our suppliers are from Asian countries, so their sizing is different from that of western one. Considering the high shipping fee to return it(them) all the way back to our warehouse, will it be possible to give others as a gift and we would like to offer 15 USD cash coupon to you as a way to make up for this? It is more convenient for you to use buy other items in our website at any time.
Me -
Please credit my order in full if you can. I don't have anyone to give the clothes to because of the size and the very smelly one I threw away. I do not want a cash coupon because I will never order again in my lifetime from your company. Instead please help those customers that are so angry with you. Give them your time and respect. Read the reviews and do what is right. You have to change your ways and I will be watching. I am always ready and available to relate my pitiful experience.
Berrylook -
If you want to return, Please note:
* You must return items in new or unused condition as original.
1. You will be responsible for contacting before your return. Be sure to include your order number, log in account, and return reason on a piece of paper in your return package.
2.the items must be return in the original pack, if the the pack is lost or damaged, we will charge form you, one pack for $0.5usd.
3.the item list must be returned with the items together, or we couldn't confirm your order.
4.We will refund your money to your original payment account within 5-7 business days after your return package is received and confirmed. We are not responsible for lost, damaged or stolen packages.
5.We will refund the price of the items returned, but exclude the original shipping charges and return shipping fees if the return applied.
6.If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item.

The return shipping fee shall be paid by customer.
Here is the return address:
Receiver: Mrs Hu
Address: 5th Floor, Block A, XiaMao Commercial Plaza, Baiyun District
City: Guangzhou
State: Guangdong
Country: China
Zip Code: *******

Phyllis B.
Me -
I am writing a response to Berrylook letting them know they are a joke & I will continue to share my pitiful experience with anyone who wants to listen. This is NOT over!