• Berrylook

Berrylook

Overview

Berrylook has a rating of 1.71 stars from 1,315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Berrylook most frequently mention customer service, poor quality, and credit card problems. Berrylook ranks 2391st among Women's Clothing sites.

  • Service
    99
  • Value
    100
  • Shipping
    103
  • Returns
    90
  • Quality
    99
263
See all photos

What reviewers want you to know

Positive highlights

  • But by far, the best thing about this website is their customer service.

Critical highlights

  • A horrible shiny cheap fabric - unwearable - and a return address in Singapore.
  • To make matters worse, they charged my credit card on 9/26!
How would you rate Berrylook?
Top Positive Review

“Very beautiful clothes”

Irena S.
8/23/19

Many classic and very beautiful clothes. You could not find much more sites with so classic models. I'm very like it!

Top Critical Review

“POOR QUALITY MERCHANDISE”

Lynn J.
2/7/23

I ordered a winter white coat. The material is of very poor quality. Of course, the price should have been my warning. I ordered only one item because I was concerned about the quality of the item at that price point. I would like to return the item. However, there are no return instructions included in the package, so I've reached out to the company by email. I DO NOT recommend purchasing from this company.

Reviews (1,315)

Rating

Timeframe

Other

Reviews that mention popular keywords

return address (58) credit card (60) order number (21) phone number (24) customer service (193)
Thumbnail of user lynnj298
1 review
2 helpful votes
February 7th, 2023

I ordered a winter white coat. The material is of very poor quality. Of course, the price should have been my warning. I ordered only one item because I was concerned about the quality of the item at that price point. I would like to return the item. However, there are no return instructions included in the package, so I've reached out to the company by email. I DO NOT recommend purchasing from this company.

Thumbnail of user keym9
1 review
5 helpful votes
December 7th, 2022
Verified purchase

I ordered a winter coat and it arrived much later than the expected date. It was wrong color and obviously made in a sweat shop in China because of such poor quality. I tried to make contact to see how to return it, left a message and was never contacted back. I regret not reading reviews first and warn y'all to not make the same mistake. So ultimately I am out $60 and can only donate this jacket to charity.

Tip for consumers:
Don't buy from Berry look!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonb511
1 review
35 helpful votes
August 20th, 2020

I would give zero stars if possible! The items I ordered took months to come in... apparently because they're coming from China. The items were of poor quality (reminds me of super cheap flip flops... the kind that could break in half) and looked nothing like the website advertised! Unless you're willing to pay for return shipping to China, you may as well forget about getting a full refund! My original order was $169, but I ended up settling for a $34 refund. Ugh! Stay far away from this company!

Thumbnail of user stefenl
1 review
2 helpful votes
October 22nd, 2018

I ordered few things from this Website and they delivered those products within 3 days time. The product quality is too good. I had a great experience with Berrylook.com, they are just awesome. Customer support need to be good enough, though they reply within 24 hours of time. Highly recommend this awesome website to purchase fashion clothes.

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear Customer,

Thanks for your order and sharing.
We feel delighted that you are in love with the products and our service!
Berrylook will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.

Thumbnail of user stephanieh542
1 review
39 helpful votes
April 27th, 2020

I ordered five pairs of shoes of the same making but in different colors. All five pair are poorly made. They're not suitable to put on my pet. I could break my ankles if I try walking in these shoes. Just horrible! I tried to do a return but they do not allow you to get pass the security question and that's highly ridiculous! I should have read the reviews before I ordered these shoes. I want my money back ASAP! They were sent in one bag no boxes.

Thumbnail of user michelet162
1 review
15 helpful votes
September 9th, 2020

Thank God i only spent 45.00. When I received my 2 shirts. They looked like a teenager sewed them. I absolutely can not believe they sent me this crap! They want to refund me only 17.00 or me mail.the items back at my own expense. Which I went today and it is 152.00! From Tennessee to China. They pretend to be a US company. They are not... Beware

Thumbnail of user mikej381
1 review
1 helpful vote
April 27th, 2019

Berrylook is the best company ever! I bought a dress and was amazed at how it perfectly complimented my fiancées shape. It fit like a glove. Thanks to Berrylook I turned the dress into a perfect gift. It looks good on her. You surpassed my expectations. The delivery was entirely on time as promised. Thank you!

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook

Thumbnail of user urwab1
1 review
5 helpful votes
February 24th, 2019

Among other shopping sites online, i have found that Berrylook provides wonderful women clothes with very low cost which is impressive enough. This site is easy to access and you will find comfort to shop online. Apart from these the foremost important part is this site won't compromise with their quality in the garments. Discounts on every clothes can be seen apparently. Another important part for this site is if you do not like any cloth after buying then you can easily contact with the customer service to place a request of refund. They will give back your money within a suitable time.

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Thumbnail of user alia714
1 review
20 helpful votes
May 15th, 2021
Verified purchase

You should never ever buy anything from this site, the never respond to any email and dont give any support.
I made this order for my wife about 2 months ago, order received but it was the wrong color, I did email them twice and did not get any response back,, the jacket I received still in the same shipping bag that came in it.
They did not offer no refund no replacement, they did not even bother to respond.
You should never order anything from this site

Tip for consumers:
Never buy from this site, because you will get something different than what you ordered and you cannot return it or exchange it for a simple reason,, they dont respond.

Products used:
Jacket and I did not use because they send me the wring order

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianneb344
1 review
6 helpful votes
September 11th, 2022
Verified purchase

Their clothing looks attractive online. The sizes are much smaller than American sizes, so beware! I did not keep any of the several pieces I purchased so I don't know how it holds up in the laundry. It took me quite a while to get my refund and then they did not even issue me a full refund and cut off communications with me. Plus I had to pay my own shipping back to the company. Do not recommend

Thumbnail of user katieh167
1 review
1 helpful vote
March 20th, 2019

Quality was really good I am skeptical of all the outraged type of reviews granted I wasn't thrilled with the shipping but that's internet shopping happens all the time. You really need to know your fabrics and look at pictures very carefully of anything you buy. I will update on here how the return process goes.

Tip for consumers:
When placing items in cart you will begin to receive emails about your "order" I didn't order anything But, when I decided to order days later it was impossible for me to remove those other items even when I deleted the so called "orders." You have to look carefully to be sure you don't order something you changed your mind about. I did however email them in regards to having difficulty with site accepting payment. I got a response from Julia who wanted a screenshot so they do answer there email

Products used:
none

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Thumbnail of user lulak4
1 review
18 helpful votes
February 23rd, 2021

(E*******), here is my order number. My order came 4 months late than what you have promised then was shipped back, never saw or touched the items. I am no longer interested to make business with this company. So stop offering me a coupon to shop more at your company and process my refund right away. For anyone who tries to shop from berrylook, Please please don't. Take your business somewhere else. You will only be left with runaround and disappointment for a money you have worked hard for!

Tip for consumers:
Please believe me when I say, take your business somewhere else!

Products used:
Didn't get a chance to use any, they were returned.

Thumbnail of user garym420
1 review
2 helpful votes
August 26th, 2018

One of my favorite site to shop online! The store is pretty amazing! Original, feminine and modern! I love it! Pretty cool collections. The styles are very earthy. I think they collected the clothes just for me! The style tends to be asymmetrical, with interesting
Color combinations, and they always has a focal point-of-interest, like well-placed silkscreen. Lots of great colors and fun patterns.

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Thumbnail of user bellaq4
1 review
0 helpful votes
March 12th, 2021

Although the logistics is not very fast, good things are worth the wait. The skirt I chose looks good, and the dress is also very suitable. Try to buy a larger size

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanr259
2 reviews
5 helpful votes
July 23rd, 2020

I ordered 4 blouses from BerryLook.com, a company based in Hong Kong. I only received 3 of the 4 items in size 3x. I couldn't get them over my head, they were that small. Also, the fabric was very flimsy. So far, they have refused to take them back and refund me. I wish I had checked out this company before I placed an online order. I would have seen they have had many complaints through the BBB. I certainly wouldn't have done business with them

Thumbnail of user jtr14
1 review
6 helpful votes
February 5th, 2022

I wished I would've seen this page before I ordered. I received half my order and it was wrong. Like others, nothing looked like the online photos. I was trying to find the return policy and return address but neither exists. Looking at all of the negative reviews, I see I can't expect any justice but I don't understand how this company is able to do business in this country. It's appalling!

Service
Value
Shipping
Returns
Quality
Thumbnail of user irenas11
1 review
1 helpful vote
August 23rd, 2019

Many classic and very beautiful clothes. You could not find much more sites with so classic models. I'm very like it!

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear customer,

Thank you for your comment which is everything to us.

Berrylook spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.

Have a wonderful day.
Berrylook

Thumbnail of user mc837
3 reviews
56 helpful votes
January 3rd, 2020

You will NEVER get your items or any refund! DO NOT ORDER FROM THIS SHAM OF A SO CALLED COMPANY!

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear customer,

We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.

Thank you and Have a nice day!

Thumbnail of user carolo359
1 review
5 helpful votes
June 7th, 2020

Received 2 of the 5 blouses i ordered. Still waiting on the other 3. It has been a month and a half.

Thumbnail of user lyndad189
1 review
3 helpful votes
December 9th, 2022

I ordered an adult medium red coat with a black faux fur collar. It just arrived. The sleeves are too short and too tight, especially under the arms. There are strings hanging off the bottom. The collar is uneven. The waist tie has only one loop, in the back, so if the coat is not tied, it hangs way down. It looks cheap and amateur. This is my lesson learned to always check reviews before I order online.

Tip for consumers:
Do not purchase from this company

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kd286
1 review
6 helpful votes
December 23rd, 2020

It took 4 weeks to receive my order, that's after I notified Paypal I never received the item. I ordered a beautiful red coat with black fur around the collar. When received, the zipper was damaged and no fur around the collar, just buttons to hold the fur which did not come with the coat. I ordered a medium and it was too small. Way too small. It was like an EXTRA SMALL.
The e-mail Paypal provided was invalid. Poor quality and poor customer service.
ZERO STARS FOR THIS COMPANY IN CHINA.

Thumbnail of user mt259
1 review
3 helpful votes
January 23rd, 2019

Honestly, if you buy something from Berrylook store, you will be amazed with the quality of their products. They are not only offering the variety of products, but also great products. One of the factors that I would like to mention here is that their website is very easy to navigate. The products are available at very affordable prices. So, why you not give it a try?

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Thumbnail of user ronp292
3 reviews
4 helpful votes
September 14th, 2020

Don't bother with this company. Firstly they lost the order. Wanted proof from me that I purchased. Received it two & half months later. The item was rubbish worth $5 at best NOT $55. Should have read the reviews... over 1,000 BAD REVIEWS. STAY AWAY!

Thumbnail of user nurp2
1 review
4 helpful votes
October 30th, 2020

Do not bother with this company. They are there to take peoples money, that s all. I have ordered 4 items and paid $119 got 1 item and the rest never arrived. After many tries, they told me, I have received it. Pay pal couldn t help me too.

Thumbnail of user yisaut
1 review
1 helpful vote
April 11th, 2019

I'm glad with what I received. Cloths was delivered on-time and in good condition. I purchased the large size for my family because the cloths comes with thick material and of good quality too. I like the way the clothes are created, and I hope the others that will be ordered will be of quality as that or more.

Thumbnail of user berrylookb
Berrylook B. – Berrylook Rep

Dear customer,
Thanks for sharing your happy shopping experience here.
We're so glad that you are satisfied with our products and service and we'll do better and better in future to serve more people.
Thanks again and have a nice day!
Best regards,
Berrylook

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!

We value all our customers:

Our professional customer service team is always here to help you. Your satisfaction is our top priority!

Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!

Enjoy your shopping at BerryLook.com.

Company Representative

Thumbnail of user berrylookb
Berrylook B.

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