Bergdorf Goodman

I ordered online Creme De La Mer but never got a confirmation order number in the email. When I called them for the order number, they told me someone else was using my card! It upset me to think someone hacked my charge account. However, I was charged for it. They told me to dispute it with my bank to get my credit back but a few days later, there was a box on my doorstep! They shipped it anyway after making me feel I was crazy. I had gone and ordered it again with Saks so I called Bergdorf and told them I was returning the creams and they REFUSED to take them back! They are clearly insane

Item shipped to wrong address. Spent four phone calls and one email attempting to speak to customer service. Never received a response. Item price was about $2000. It is now two weeks since purchase.
Eventually I asked credit card to hold payment. Been shopping at Bergdorfs for nearly 60 years but I don't see how I can continue

BG posts items for sale that you don't really have! This happened to me recently with two separate purchases I made! BG collected my money and they have not returned it to me yet.

They kept telling me my order was shipped but I'd get an email stating it was cancelled. Called customer service, and they hung up on my twice and the third time put me on hold for 23 minutes so I hung up. Never gonna deal with them again, and going to never recommend this website to family and friends.

Purchased (on line) Saint Laurent bag two years ago-not my everyday handbag...clasp to close the bag fell off (used bag about five times total) and I saved magnetic closure piece. I called B.G. And was transferred to Leather Goods, repair dept., Federico. He was wonderful and we agreed $80 to adhere...he said customer service is sending you a shipping label. They sent me a receipt and I told them several times and they sent another "receipt." I called their C.S. And explained and she told me go to Fed Ex with receipt, they'll give you the label...I said, "promise, as it doesn't really work this way." She said, "yes!" I went to Fed Ex (downpour rain) and was told "no way" at FedEx so I called again and another C.S. Agent says "we don't accept bags from two years ago! I said, no, I just need a shipping label and she didn't ask me anything about it, nothing, just NO. I called again (third time) and woman promised to help, never heard from her again...then my account on line about the handbag, disappeared! Saga continues of clueless customer service agents on line and shipping label issues!
It's difficult to deal with their agents over a mere shipping label. It's also none of their business but they want the entire story and when I get to the fixing of the bag, they are so defense and did I say I'm paying for the repair myself. I'm on day four with them...oh they don't know about their leather goods department and Federico. Sigh. I spend much too much time on the phone with them and it's day four so I'm writing this to feel better for sending me on a wild goose chase in the rain with bogus instructions and time on the phone that equals into "nothing, again." Can't recoup time!

I placed an order and paid for 2 day shipping. It has been over a week and the items still have not even shipped. They told me they do not offer expedited shipping, yet they charge for 2 day or even overnight.

I ordered a $2500 handbag which turned out to defective when I received it. They didn't accept the return and they claimed it had been used. Don't ever ever buy anything from this store again

Had an issue from the BG and it was a big one. Bought a few things back in march. Decided to return some of the items. And got an email that they received the return package but one of the return item is incorrect. Waited another week. Expect to have another email of my other item that was missing from their email. Weeks later, still nothing. How can you mistake a $300 bottle of lamer with a $20 eye brush? Sent out lots of email and phone calls to let them know they make a mistake. The Phone guy act like he understands my problem and issue me another shipping label for the lamer that I already sent back to them. If you understands the mistake that you guys make, why send me another shipping label? Sent another email after the phone call, the person reply the email says the phone guy already sent the shipping label, told me to just wait. I repeat many many times on the phone and on email that the bottle of lamer concentrate was sent back with the other eye cream. They make a mistake of refund me a $20 eye brush instead of the more than $300 lamer concentrate. I gave up, so I sent the $20 eye brush back to them as a return too. Weeks after I sent it and still hear anything from them. Called again, phone guy try to blame it on fedex. Try to hang up on me and have me call fedex. I have to tell him again that they make a mistake at the first place and I should have my refund of the lamer concentrate already since they received long ago. The one in the second package now they say is still in transit with FedEx is the eye brush. He ended up put me on hold for a long time to talk to his supervisor. Supervisor finally send out email to the return department about they make a mistake of the switch items. Very bad experience with BG, from now on, I will take pictures of what's inside the package before I send them back. And BG's phone guys don't seem like they know what they are doing and they don't respond when you ask them and have to say hello many times. And when put you on hold they don't inform you. I don't see any good customer service here. I repeat that they make the mistake many time, doesn't seem like anyone listen or read. Remember! Take pictures of what's inside the package before you return it! They know what they did, all the phone guy or email people never send me a survey email, the only one who did was the guy from a text message that I only say hello and bye and didn't need his help at the end.

Bergdorf offers "same day delivery". So, instead of ordering from any other company, i chose BG. They reconfirmed "same day delivery"
They did not delivery same day.
They did not communicate that it would not be same day.
They just dropped the ball.

Too bad for you.
No apology.
No resolution.
Nothing.

Bg has deflated itself in quality service.

I had to call in to purchase a bag that was 50% off which was a really great deal for this type of bag and brand. They said it was available and I was able to purchase it and took money from my credit card. In the process of ordering it, I had to repeat myself so many times. It's like their workers are not competent at all.

I got the confirmed email. Couple of days later, I got another email that it was ready to ship. Then a day later, I got another email that said my bag is no longer available.

I was pretty upset. I contacted customer service and told them what happened. All they wrote was, "it was cancelled." I did not cancel anything! The customer service didn't even bother to help. I bet you their own people kept it for themselves.

Never buy from this company ever again. Waste of my time shopping with them.

I purchased a very expensive designer gown that needed alterations and shortening.
To my surprise when I went to pick up the dress, the extra fabric was missing and was not returned to me as of today, despite my request for the extra fabric to be sent back to me.
I am very disappointed in the service.

Received an item with a makeup stain and did not even check since tried it on and did not fit. Requested refund the same day and returned next day and it was returned back to me saying I had worn it. I am stock with someone else's product because they send out without checking and they do not accept back. Horrible for this type of store.

We purchased some cosmetics online and when they arrived were not what my wife expected. BG did provide a mailing label to return the product for a refund. The problem is that we paid $167.80 for the product and after 2 weeks waiting for the refund, they only refunded $125.85. A call to them to find out why, was a complete waste of time. The person had now idea and pretty much said that's the way it is. We would not recommend you trust this seller or site.

I ordered two Eiffel Tower Christmas ornaments as gifts; one for my son and another for my niece. When the package arrived after opening the outer packaging box I saw only one Bergdorf Goodman silver box. I thought they only sent me one ornament. However, they stuffed two fragile ornaments in one box. These were expensive ornaments to be given as gifts! The hanger part on one of the ornaments was all crooked. I called Bergdorf Goodman and requested another box and was told someone would be in touch with me. After waiting a few days I called again and explained the situation. I was out in a brief hold which was over 25 minutes. I was then told they could not ship me another box, but they could give me a discount. I asked to please speak with a manager and I was told no they would not talk to me. I asked if they had a box shortage because then this would make sense. I was told no, but if I ordered the ornaments in 2 separate orders each one would have their own box. ( The packing box had plenty of room for another box.) Branding should be at the top of Bergdorf Goodman's marketing! These ornaments are for 2 young adults and now one will be opening there's in bubble wrap. They could have had customers that every year when they took out their Christmas ornaments of the Eiffel Tower they would see the silver box with the words Bergdorf Goodman. They couldn't even take the time to speak to me on the phone. I was told I would get a credit and they would send an email. The email never came so I called again. So three times of calling, no compensation, and no box!

I NEVER RECEIVED THE ITEM THAT WAS SUPPOSEDLY SHIPPED AND SIGNED BY ME. THEY WILL NOT REFUND MY MONEY

I ordered a $1200 bag on October 17 under the expectation it would have to be here by Nov 5. For a birthday present. Today is now November 3 and it hasn't even shipped. Furthermore, the "delivery" date keeps being delayed with no notice that it will be delayed until the date has passed. I've contacted Customer service multiple times and all they tell me there is an expected delivery date but no more. The "expected delivery date" is just a cop out for not being able to ship. If they were unable to ship I would rather be told then waiting around because now I am out a gift for someone and scrambling at the last minute to find something. Highly disappointed and never ordering from Bergdorf again.

Their sellers send you USED item and tell you it is new. Thay do not disclose if the item you want to buy is new or used. Nothing but scams!?

I purchased my mom's Christmas present from BG online and paid $25 for expedited shipping. I had even called to verify the shipping date and was assured it would be delivered timely. Now day 3 and I called customer service and was told IT HAD NOT EVEN BEEN SHIPPED OUT YET. He muttered something about high volume...ok then do not advertise 1-2 shipping and charge $25 for it. I don't care about the $25 but what I DO care about is that if this retailer had not misreprented that it would have the perfume here in 1-2 days, I could have purchased elsewhere and my mom's Christmas would not be ruined. Customer service was pitiful as well, nothing but false promises. Stick with Saks, I have never had an issue with them. Their online chat even ghosted me when I tried to let them know there was a problem. Just stay away. Their merchandise is pricey. If you buy something expensive, you should trust that it is going to be shipped. Not sit in a warehouse because the "volume is high right now."

I would be extremely aware of their policies. The company, a high end brand is totally rigid and inconsiderate to their customers issues. The answers I received to my emails are simple templates adapted in a hurry. None of the customer service employees I ended up emailing with even bother to personalize their response.
You would definitely expect more emphaty during these unfortunate times but Bergdorf Goodman seems to simply not care. In an era when companies' main goal is to retain their customers this retailers makes no effort whatsoever.

SAVE YOUR MONEY AND YOUR TIME‼ THE CUSTOMER SERVICE SUCKS AND YOU WILL BE WAITING A LIFETIME FOR YOUR ORDER‼‼

My package stuck in Fedex facility for a few days, I contacted BG, they said they are going to send me a replacement, asked me to wait for confirmation email, which never came. So I asked for a few times, the recent customer service person said she did some research and CANCEL my claim. I still haven't got my product which I paid for, or any replacement or any refund, and my claim was cancelled. I can't believe it. Speechless.

Stay far away. Apparently when you make a purchase on the BG site, you put yourself at risk for receiving a luxury bag that has been used - with multiple scratches both inside and out, and the purse came with a single piece of crumpled tissue paper on the inside AND was missing a dust bag and a box... but the kicker is that the bag is a $2,000+ Saint Laurent bag. Spoke to 9 customer service representatives who offered a mere 5-10% refund of the purchase price, were unapologetic, and explained to me that this bag was either a return or a floor model. NO WHERE on the website did the page indicate that my YSL bag would be used/damaged/missing pieces. I made a choice to shop at a luxury store as opposed to a consignment store, but clearly I would be getting the same "deal" if I just bought the bag used, and would already be at terms with buying a used bag if I chose to buy from a consignment store. I am now returning the bag because this is just ridiculous waste of my tome and energy, and I will be sure to never purchase anything from here again.

Ordered a handbag during their last promotion of gift card bonus w/purchase, in Oct.
The wrong handbag came(wrong colored hardware). I immediately contacted and got a return label, shipped return straight away. Instead of simply fill the order correctly, they have now charged my debit card again for the same purchase $$$, no REFUND showing!
3 weeks later, they have now 2 transactions for the handbag and I still do not even have the purse.
It should have been expedited to me, and don't understand why a second charge, as the style number has not changed.?
Plus this was done on promo, so I even get by bonus gift card. Literally the only reason I bought from Bergdoorfs...
Now I have to call and attempt to sort this out.
This may be the last time I order online w/ Bergdorf's. Your company is supposed to be better at customer service, this is turned into a headache.