• Emergency Essentials

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Overview

Emergency Essentials has a rating of 3.05 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Emergency Essentials ranks 2nd among Emergency sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I love their products and prices, however in the last year or so the customer service has hit bottom.
  • I placed an order for MREs to have as a supplemental food source in the event of an emergency or natural disaster.
How would you rate Emergency Essentials?
Top Positive Review

“GREAT ALL AROUND SERVICE!”

Kathleen S.
10/17/21

I have no idea why the bad ratings, I have have nothing but 100% efficiency and satisfaction from this company. The products are terrific, customer service has answered every question in a polite and professional manner. Helped me make wiser decisions... I had my order within 2 weeks, which is remarkable for my neck of the woods. I really cannot think of one negative. Thanks you all keep up the fantastic work, I appreciate everything you do.

Top Critical Review

“Service is the lowest of any company I have ever ordered from”

Tom V.
7/22/20

After 7 weeks, they only had part of my order available for shipping. I canceled the order and asked for a refund. Received an e-mail stating they did cancel and refund. When I checked my bank statement 3 weeks later there was not a refund. After calling the company 4 times, they keep saying finance office is working on it. If you order from this company, just consider it a donation as you won't receive the product or a refund!

Reviews (20)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) order (13)
Thumbnail of user kathleens772
2 reviews
2 helpful votes
October 17th, 2021

I have no idea why the bad ratings, I have have nothing but 100% efficiency and satisfaction from this company. The products are terrific, customer service has answered every question in a polite and professional manner. Helped me make wiser decisions... I had my order within 2 weeks, which is remarkable for my neck of the woods. I really cannot think of one negative.
Thanks you all keep up the fantastic work, I appreciate everything you do.

Tip for consumers:
Not much the website and customer service can answer waaaay more than I.

Products used:
Several different single item products: ie: Beans, Corn, Peaches etc

Service
Value
Shipping
Quality
Thumbnail of user bhiner76
1 review
1 helpful vote
May 30th, 2023

They saved me from a scam water filter out of the uk and He even gave me his cell phone number and said to call him anytime with questions or concerns most helpful company. I've dealt with in a long time.

Tip for consumers:
They even gave me their personal cell phone number for future questions or concerns.

Products used:
Alexa pro water filter

Service
Value
Shipping
Quality
Thumbnail of user davida791
1 review
3 helpful votes
December 8th, 2018

I'm not sure why people have had the experiences they've had in their orders and in dealing with customer service. While I do order from several companies, the bulk of my purchases have been from Be Prepared. I love them! Over the years I've ordered at least a couple thousand dollars of product from them, and yes... at times there has been issues. 3 actually. One was a damaged product. Not their fault maybe. Could have been damaged during shipping. A call to their customer service and replacement item arrived in a few days. Another was my everyday can of tomato powder "gassed up", meaning the structural integrity of the can was bad. A call to customer service and a # 10 can of tomato powder arrived to replace it. On my latest order, I recieved an email notification that some money had been refunded back to my account. A call to customer service and a wonderful lady advised me that the product I wanted was out of stock, and might be a couple months till available. No problem. I'll wait. Not a big deal.
I use what I store. Meats, chicken, fruits, vegetables, and more. All taste great, and I love creating meals using their variety of ingredients.
So I'm really confused by the negative reviews.

Thumbnail of user southernazj
2 reviews
8 helpful votes
October 11th, 2012

I love these guys. I order online and take advantage of their monthly sales. You can get some killer discounts on backpacking and off-grid stuff as well as preparedness supplies. I have used a lot of their freeze dried and dehydrated foods and they are high quality. They also have a blog that allows you to win free stuff or earn gift cards, which is another plus. I have had 2 problems (out of MANY orders) with a damaged or dented can (obvious transporter boo-boos) and they have made it right immediately -- no return and wait for them to verify that it's dented, etc.

Thumbnail of user chrism29
2 reviews
11 helpful votes
April 1st, 2011

I love this site! I will admit that I haven't ordered from them online, but I have made several purchases through the mail. I have nothing but good to say about their products, and their selections are great! Their prices are also very reasonable and the products are for survival, preparation or everyday use. As far as the food goes... hey, not everyone has the same taste buds but their prices are good enough that you can pick and choose to try them one at a time and not have to buy in bulk. First aid supplies, freeze dried foods and MRE's, you name it. If you like the outdoors, I would highly recomend you at least check it out.

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About the business

We are the nation? ۪s oldest and largest supplier of all things preparedness, specializing in the finest in freeze-dried food, emergency gear, and water storage.

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