• Emergency Essentials

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Overview

Emergency Essentials has a rating of 3.05 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Emergency Essentials ranks 3rd among Emergency sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I love their products and prices, however in the last year or so the customer service has hit bottom.
  • I placed an order for MREs to have as a supplemental food source in the event of an emergency or natural disaster.
How would you rate Emergency Essentials?
Top Positive Review

“GREAT ALL AROUND SERVICE!”

Kathleen S.
10/17/21

I have no idea why the bad ratings, I have have nothing but 100% efficiency and satisfaction from this company. The products are terrific, customer service has answered every question in a polite and professional manner. Helped me make wiser decisions... I had my order within 2 weeks, which is remarkable for my neck of the woods. I really cannot think of one negative. Thanks you all keep up the fantastic work, I appreciate everything you do.

Top Critical Review

“Service is the lowest of any company I have ever ordered from”

Tom V.
7/22/20

After 7 weeks, they only had part of my order available for shipping. I canceled the order and asked for a refund. Received an e-mail stating they did cancel and refund. When I checked my bank statement 3 weeks later there was not a refund. After calling the company 4 times, they keep saying finance office is working on it. If you order from this company, just consider it a donation as you won't receive the product or a refund!

Reviews (20)

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Reviews that mention popular keywords

customer service (5) order (13)
Thumbnail of user atchesonh
2 reviews
0 helpful votes
April 14th, 2022

I value my time, I try to preserve my health, I walk the path of modernity, but on occasion I use essential products in unforeseen circumstances. It is in this online store for the first time and
Last used the purchase of this product of several types. The price is optimal, the quality is mediocre. Here is a proper level of service.

Value
Shipping
Returns
Thumbnail of user tn10
5 reviews
23 helpful votes
December 15th, 2012

REVIEW FOR:
EMERGENCY ESSENTIALS or beprepared.com

Pros: EZ to shop store.

Cons:
Customer service phone line: difficult to get thru -- busy signal
Little email shipping updates.
Slow shipping or shipping update: Each time I order, it seems I have to try to get in contact to find when they are going to ship.

OVERALL COMMENT: Plenty of Emergency Food storage online internet stores - you would think they would try to keep customers updated about order shipment or ship items faster.

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About the business

We are the nation? ۪s oldest and largest supplier of all things preparedness, specializing in the finest in freeze-dried food, emergency gear, and water storage.

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