Emergency Essentials

Bought a few items during COVID pandemic, said it would ship when available. Took my money and sent nothing. I questioned them about the order being fulfilled, response "we do have a policy of 90 days, you would have to dispute it from your financial institution. We do understand the frustration that this has caused." So basically they will take your money, not ship your product and after 90 days will do absolutely nothing about it! I was even fine with receiving store credit for my purchase. Again response was after 90 days they will do nothing for you.

I purchased 2 of the gluten free buckets as Christmas gifts for my sons who have severe Celiac disease. Thankfully, one of my sons read the labels on the individuals packages, because the only item that is gluten free is the Tang. Every other food product is packaged in a facility that processes wheat. Buyer beware- if you have Celiac disease, this product is NOT gluten free. They are also refusing to refund my money because the window for returns has closed.

Placed my order almost five, yes 5 months ago. I purposely ordered they said were "in stock and ready to ship" Have NOT received anything to date. I have been trying to get my money back from these clowns, but they have seem to fallen of of the earth. I wouldn't even give them one star, wish there was a negative (-) star format!

I ordered six cases of blackberries which tasted like burnt chemicals. I contacted the company SIX times before receiving response. They told me to return the cans at my expense, then proceeded to give me a faulty address. The cans were returned as undeliverable and two more attempts to contact customer service have been ignored. Now I am out the $120 purchase price plus s/h plus $17.72 return shipping. I'm not sure this company is legitimate. I cannot recommend. Poor quality, inedible food and worse customer service.

One month after placing a large order, I checked with emergency essential about the status of my order, because it was in a HOLD. I found out all items were in stock, but my order had been in a HOLD status for a month for no reason. If I had not checked on it, it still would be held by Emergency Essentials Beprepared.com.

The phone service has been horrible, waiting for as long as 20 minutes and then giving up on an answer.

Finally my order was shipped out by R & L Carrier. They have told me it was going to be delivered on 2 separate days, and I had to wait at home to sign for the delivery. R & L Carrier never showed. I still do not have my packages, which cost over $500.00.

I primarily buy MRE entrees. During our annual restocking our regular supplier of more than 15 years was currently out of stock of one of our favorite entrees. I heard about beprepared.com having a low price guarantee so decided to give them a look. They boast having the lowest prices available. Well. Not entirely. Their single entree price was $2.95. If you buy more than 18 that price drops to $2.75. Hmm... Our regular suppliers regular price is $2.60/ea. Purchasing by the case that price drops to $2.35/ea. They also offer sales quite regularly which can get you down to $1.95/ea. For a single case we are talking a $30-$55 difference.

Giving them the benefit of the doubt I contacted CS via their website. "Do you offer any additional discounts when purchasing by the case?" Their reply, "No. 18+ for $2.75 is our only discount offer."

I reply and explain the price differences between them and our regular supplier and ask if they will at least match their regular price of $2.60/ea. Never heard from them again so I called. Confirmed that they do in fact price match. So I explained the price break down and ask if they would at least honor our regular suppliers regular price. "Sure! We can do that. I just need to run it by the manager who isn't here at the moment." Took down my contact info and promised a return call in the morning. NOT a word. I call back a few days later. "The manager has your information, but currently isn't available." Again. Not a word. A few days later I called again. "The manager isn't available." Took my information again with the promise of a return call. Two weeks later and I still haven't heard a word either voice or email. I guess I got my answer. "Low price guarantee" is nothing but lip service and false advertising.