• benuta

benuta

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Overview

benuta has a rating of 1.6 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. benuta ranks 614th among Home Decor sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
2
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What reviewers want you to know

Positive highlights

  • However, we were very pleasantly surprised when the rug arrived in two days.

Critical highlights

No critical highlights yet

How would you rate benuta?
Top Positive Review

“Excellent service”

Ollie R.
12/21/21

Excellent service. Arrived in 7 working days from order. Came in a small box and folded square which didn't have any effect on look and no fold damage even though it was 300x200cm. Really good quality as well. Very happy customers

Top Critical Review

“Worse than terrible service”

Eve H.
4/23/21

The rug looked awful but as they do not include a pick up service within the 20 pounds they charge for returning the rug I called and asked if they could arrange for a pick up from my house even if I had to pay more. I spoke to a few people, all German who spoke a little English, and explained I couldn't physically bring the rug to the post office. They were rude and unhelpful and kept pretending the line had gone dead. It is an awful company, which should be closed down. Do not use at any cost.

Reviews (20)

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Reviews that mention popular keywords

rug (9)
Thumbnail of user ollier25
1 review
0 helpful votes
December 21st, 2021

Excellent service. Arrived in 7 working days from order. Came in a small box and folded square which didn't have any effect on look and no fold damage even though it was 300x200cm. Really good quality as well. Very happy customers

Service
Value
Shipping
Quality
Thumbnail of user anneb408
1 review
2 helpful votes
May 23rd, 2020

Ordered a rug, delivered with full communication all the way from Germany to Scotland in 62 hours.
Rug is incredible quality and I've paid 4 times the price for similar quality in UK.
Arrived lightly folded in large box... wee wrinkles were out within an hour or so. It's stunning.
I really can't see any faults in this company. 10/10.

Thumbnail of user paulg213
1 review
5 helpful votes
December 28th, 2017

Having replaced an old fitted carpet in our through lounge with wood flooring, we needed a couple of rugs. Ordered one through Benuta and then began to worry, having then read some bad reviews (yes - I should have looked at the reviews first). However, we were very pleasantly surprised when the rug arrived in two days. It was every bit as good as the pictures. Having had a good experience, we chose a second rug from Benuta. Again it arrived in 2 days and was of an excellent quality at a great price. Though based in Germany the customer service team could be easily reached on the phone and gave us all the info we needed about the details of the rugs we chose.

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About the business

Teppich g?_nstig und hochwertig bei benuta online kaufen: Riesige Auswahl an Teppichen ✓ Top Marken ✓ Top Service ✓ Schneller & kostenloser Versand

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