Ben's Outlet

[UPDATE] To be fair there was an update on this order. Customer support contacted me and they were eager to resolve this. Not only did they refunded for the original order that was not fulfilled but they send the product free of charge when they restocked. Customer support did come through. Thumbs up!

Late 2012, I ordered a point and shoot camera from Bens Outlet. It took several weeks to get it. I am a professional photographer and I wanted something lightweight to put in my purse. I took the camera out of the box, put in the batteries. The lens extended and stopped. I tried turning it on and off and changing the batteries. The camera was defective. There was no customer service number to speak to anyone directly. I called the manufacturer and they agreed that the camera was malfunctioning and should be returned to the retailer. I returned it to them ( Bens Outlet) with a letter of explanation. They claimed they never received the camera and I ended up paying for a broken camera. Finally, after at least ten letters to Bens Outlet and repeated attempts to find a customer service number, I gave up. Although I challenged the charge with my credit card company, since I did not return it via registered return mail. I had no proof. I highly recommend that you do not use them or advertise them on your website. They are unreliable and cheat their customers. Too bad you don't allow for zero ratings Sincerely, Diane Wolfe