Ben's Outlet

Can't give zero stars. But these guys are horrible. Their "low" prices are not worth it. Stay away!
After waiting 2 weeks for the package, all the parts did not come in the box.
Requested replacement or credit to purchase missing parts. Responses take 2-3 days and they expected me to pay for return shipping.

Headache is not worth the savings.

I placed an order on 5/18/2013 with this site and my order was confirmed, and my Visa card charged. However, on 5/23/2013, my order was cancelled stating, "Due to an unusually high volume of orders for this item that our warehouse was not prepared for, this order cannot be fulfilled at this time. Your order has been canceled and refunded to you in full." I wasted five days waiting for the item to arrive, when I could have conveniently purchased it somewhere else.

Do not do business with these con artists. They owe me a refund on a defective product, they have lied repeatedly claiming they refunded me which they did not, paypal even offered to assist me, we tried calling, they would disconnect the call, I kept asking them for a transaction number, they refused to give one, I am going to continue to report them, and hope they go out of business.

More or less same experience as others who rated this retailer with 1 star. They charge the credit card as soon you order, even send out a UPS tracking number only for your consolation because that tracking number never shows up in UPS systems even after 10 business days. Don't understand how these type of retailers are still allowed to do business online.

I Ordered a camera December 18th, a shipping label was made on December 20th with tracking number, it is now January 14th tracking number doesn't work because nothing has been shipped. I contacted customer service 14 days ago they said there was a delay in shipping and It should go out in the next 1 to 5 business days. 10 business days later no sign of anything being shipped!?

"BEWARE! Ordered Lapdoc for Bionic 11 days ago. Quickly got a UPS tracking number that was bogus... no such record. Emailed customer service and got another tracking number that also showed no record of receipt by UPS. I have asked twice now if the product has actually shipped and can't get an answer. Seems that they issue a bogus UPS tracking number to make you think the product has shipped when it has not. Credit card charge-back today."

Order placed 05/27/13 now 06/04/13 tracking number to USPS come up with no info. Tracking fromsite says label printed...?

Order placed for a camera on 1/5/13. Finally received a shipping notification on 1/14/13. The tracking number provided shows as "voided" on ups.com, while bensoutlet.com still shows the item shipped. Emailed for clarification and status - no response. Avoid this site like the flu.

I ordered a 54 piece kitchen item but I did't get the order number itself to my mail ID.
Fake site never ever ever ever order in this site. There is no contact number for this site, and no response for mail. Not even deserve a star for this $#@!...

- Can't cancel order even even after a few minutes of buying. "Due to limitation in their system."
- Only way to contact them is via their web form contact page
- Will take 5 days to make shipping ticker
- Another 2 weeks until package arrive.
- Credit card gets processed in 5 minutes
- 2 days for any email reply

Like other cust said, No response to emai no traking number sent. Only got tracking number after filing a complaint with pay pal. Got product two weeks after I placed order, product was defective. Sent two emails no responce, had to esculate claim with pay pal.Of corse same item two days later was ten dollares cheaper on ther sister site onesaladay. Oh and the expext you to pay return shipping, and hope new product is not defctive, and pay return shippig again.

My advice----- DON"T ORDER FROM BEN"S OUTLET

I have ordered 3 times
1) first order arrived in about a week and a half. Item is fine
2) second order arrived but is defective. But since it cost $6 it wasn't worth shipping back. I let it go.
3) third order was for $220 item. They have not shipped though ordered over a month ago. AND they refuse to issue a credit.
As noted in the previous reviews they will answer you emails but always with excuses, never with action.

My wife ordered pillows. They sent them them to a different address in another state. They won't send the pillows to us or refund the money. They say she gave them the wrong address! We have ordered from them before and they sent the stuff to our correct address 5 times before. They also have a 100% satisfaction guarantee I guess if Ben's Outlet gets your money, they are 100% satisfied and you are out of luck!

Changes the prices daily, and also offers other prices on their sister website, 1saleaday.com. Takes FOREVER to have them ship an item, then you receive 4-5 emails with incorrect shipping information.

My order apparently doesn't exist. $#*! you ben

I gave them another chance same thing. It take forever to ship it also they send you damage items. Waste of time and money Money why because you have to pay return shipping.

I ordered a Pandigital 7" Tablet for my grandson's birthday - it came and I was very excited. Opened the box and there was no power source. I tried calling their customer service - there is none, at least none that I could find. I emailed them to see if they could just send the charger since they are still advertising them. Their c/s is the worst I have ever seen. They asked if I would take a $5 rebate. Of course not, I wanted the charger that was to come with it. To make a long story short, I returned it today - shipping back to them at my expense. I would never, ever to business with them again!

Scammers. I bought two of an item they showed in stock. They charged me for the merchandise. Then they sent a UPS tracking number that was NEVER in the UPS system. After two weeks I contacted them and they did not even have the product in stock. A total fraud.

Ordered a cuisinart gelato maker... got an ice cream maker... ad definitely said gelato... they are two different models... thought the price was too good to be true

Summery: Item ordered on 10/1/12 never received. There is no telephone number and I was unable to speak with a supervisor. I was given deceptive information by customer service. I was told that it was impossible to cancel order, even though it has still not been sent out 2 weeks later.

I ordered headphones on 10/01/12. I received conformation and payment was taken on the day. On 10/12/12, I tried to access tracking information as I had not received the headphones yet. There was no information at all about my order on my account. I contacted customer service via e-mail, and was told that there was a problem in the warehouse and items had not shipped yet. When I wrote back for more complete information, I received a notice that the items had shipped, but there was a system problem. When I again asked for information of when it was sent and when I would received it, I received an email with a UPS tracking number from that day, but item was actually received by UPS. When I asked to cancel my order and be transferred to a supervisor, the customer service rep wrote back that there was nothing that could be done. They have no number to speak to anyone.

This site sells chinese knock off products will US price. Very dissatisfied with purchase. The tablet they sell for $59 is a waist of money. DO NOT BUY FROM THIS SITE. DONT WAIST YOUR TIME. I finally got the money back. Do yourself a favor, pay the extra dollar and buy branded products. They are ripping off american consumers!

Horrible customer service. No delivery of item and refusal of refund. Total scam!

The Good:
Sell items at relatively low prices, but items are not listed accurately and shipping is as slow as it gets (slowest shipping I have encountered of any website to date)

The Bad:
Products listed incorrectly, customer service is poor, shipping speed is poor as well.

My experience with Bens Outlet:
Contacted Ben's Outlet prior to making a purchase to confirm that the item I wanted to purchase was new and not refurbished. They responded with canned text that was an obvious copy/paste used to sluff off questions. Their response made no attempt to answer my question. Several emails later they confirmed the product was in new condition, so I ordered three of them.

15 days after I placed my order, the items finally arrived. When the items arrived they were refurbished, not new as the product listing indicated, and as the customer service staff indicated.

Just contacted them to see if I could return the items. Expectations are low considering how things have gone so far.