Bensons for Beds

I wouldn't even give 1 star! Absolutely disgusting and non existent customer service. Absolutely shocking so don't buy from them because once they have your money they no longer want contact with you. Shop sales person was fine, but customer service was atrocious. Write a letter recorded delivery and it was signed for, but still no contact. They have had the bed back (all £3000 worth) but no sign of a refund. Absolutely gutless. How they can be allowed to get away with such poor service is beyond me.

This is the worst ever company I have ever dealt with. 2 fault mattresses both delayed deliveries! Had to chase for the second mattress, it arrived and was faulty within 5 days, the Benson's sag as many people are calling it. Benson's agreed a refund... but this has not happened! Still waiting for our money. It takes over an hour if you are lucky to get through to customer services. Steer clear of this company. Buy from an independent.

After many, many problems getting our bed. From damaged bed AND mattress, that we're delivered late. Then the replacement being damaged as well. Then having multiple cancelled deliveries. Finally we had our bed but offered barely any compensation. Now, within a year our mattress is faulty and when telling customer service, they did absolutely nothing. Again disgusted with the lack of help, care, consideration or ethics, but not disappointed because I expected it.

Am still awaiting resolution to a faulty bed they delivered - cannot get through to customer services within 30 minutes and have been placed at 36 and 24 in the queue before. The fact there are so many people calling means they have serious issues. Wish I had not bought from them and will demand a refund when someone eventually contacts me - DO NOT BUY FROM BENSONS they cannot back up their products with the after sales you deserve.

Ordered divan bed. Wanted 4 drawers in base. Bed came 6 weeks after ordered. 2 drawers are not fit to use, runners missing. Telephoned customer services on hold for over an hour to be cut off before speaking to anyone. Rang again and asked for a call back. Lady called she ordered bed runners for drawers. These will be sent through post and I have to fix them on myself! For a bed that cost just under a £1000 this is disgraceful

Waited months for a bed frame and mattress, not for just the bed frame to be delivered. Took a days holiday to wait in for this also now they want us to go without a mattress for another 4 weeks. When you ring for help you get put on hold for hours only to have them hang up when you get to number 1 in the queue. Must be because everyone's complaining about your rubbish beds and poor service. My teenage son has no bed to sleep on now. Can't talk to anyone but il be contacting consumer rights, trading standards and my bank as you sold this product to me and have failed to deliver or even communicate

Rubbish delivery. Delivery time slot is 7am to 6pm.
If your miss their call(3 times in same minute). They will just skip and rearrange your full paid bed to be delivered 10 days later. Tried to call to delivery team and ask for any sooner delivery time, the lady answering my phone very rude and not even trying to help. So enough after paid two months before but still need to wait 10 more days.
Never use them again in my life.

I've tried emailing numerous times and have spent hours waiting on the phone, but no one answers. The mattress I ordered has not arrived and it's impossible to talk to anyone about when I can expect it. The worst customer experience I've had in decades.

Appalling service. Failed delivery twice. First time driver was out of hours because given too many drops. Driver's mate even laughed down the phone whilst telling me i won't have my bed. Second time the bed stand had not been loaded on the van. On further investigation this isn't even currently in stock. How has this not been noticed and rectified? Both times I was assured on the phone that my items were on the van and would definitely be delivered. Disgraceful incompetence.

92 YEAR OLD LADY WAITING FOR HER ELECTRIC BED TO BE REPLACED. 2 MONTHS NOW. SLEEPING IN A CHAIR. FELL BEEN TAKEN TO HOSPITAL. SOCIAL SERVICES INVOLVED. NO ONE FROM BENSONS HAS DONE ANY THING MANAGER BEEN GOING TO PHONE. NOT PHONED AT ALL. DISGUSTING AFTER CARE SERVICE. DONT BUY FROM THEM

The worst experience I have ever had with any company! Everything from the moment my payment was collected was a nightmare. My items weren't delivered for months (it was supposed to arrive 22 Feb and we are 13th April now), with delivery date moving 1 day before it was supposed to arrive 4 times! No one communicated anything with me, it was impossible to reach out to customer service. I was calling and waiting for 40-60 minutes and gave up multiple times, requested a call back that NEVER came, wrote multiple emails that were NOT answered. I had to live for weeks on the floor because my bed hasn't arrived and keep my belongings in boxes because my wardrobe has't arrived too. This company doesn't care about the customer, is not reliable and all they want is to take your money.

I'm absolutely furious. The mattress my mother bought has been delivered to the wrong address on the wrong date - entirely their system error. We've been on the phone 4 times to customer service, each time having to wait in a queue for 30 minutes before being able to speak to someone. They have all assured us a) first of all that everything was fine and it wouldn't be delivered incorrectly despite the notification from the (useless, incompetent, rude) DX Delivery courier; b) second that they would resolve the situation ASAP and get the mattress picked up and redelivered. It has been a week and this has not yet happened, despite them knowing she is moving house in a few days and needs the mattress picked up and redelivered before then - or else she will be sleeping on the floor for the next month. We will never, ever buy from them again or from any company that uses DX.

9 months ordered 5 door glass wardrobe. First one come damaged. Then ordered a new one. Was left with 2 massive wardrobes. Where it was messed up that other new one wasn't constructed when old one came down. Considerable amount of stress we have been through. Second one went up. Then discovered it was built wrong. So demanded a refund. I asked for compensation as it was so stressful! Made probably 30 phone calls as well. Never again will I shop in bensons.

Spent £1300 on a Bensons 'Bespoke' mattress and was told how wonderful it was in branch. Little did I know only 4 months on it was going to cause me to be awake in agony every night. It's completely collapsed were we both lay the springs are clearly faulty it's like laying in a hammock. Wrote to Benson who completely ignored our email and clearly don't care. Utter crap!

Appalling in every way. Did not deliver all of bed and failed to resolve issue. I have read reviews from hundreds of other companies experiencing the same.

Purchased a pillow top mattress just over 2 years ago, it has now dipped over 3 inches on both sides. After several complaints, we finally received advice, sleep in the middle! How do 2 adults sleep in the middle, who sleeps on top? Further complaints, to be told we will have to pay for an independent inspection at a cost of £48 to confirm if a manufacturer fault, they will only then discuss our options! Absolutely disgusted! They advise a mattress has an 8 year life, clearly not! I will never purchase from this company or recommend and advise everyone to go elsewhere!

Wish I had never taken my mum here. The customer service is appalling. Delays for arrival of bed took 6 months+. In the end. My mum had been lied to and ended up paying out for a complete new bed again when it wasn't necessary. Paid out hundreds and thr headboard had been sliced at the back, they wouldn't do anything. Long and short of it... I would never use again!

I am disgusted with the way Benson beds treated my daughter with a resent order she ordered two beds for her children and only received one they tried to explain that they delivered two after a lot of arguing they said sorry your right that they only delivered the one now she has to wait another month for the other one my daughter went against my advise I told her what a bad company you are

Don't buy from these save your money bought a faulty bed waited nearly three months before getting a replacement part then told I have to fit it myself find another supplier customer service worse than bad

I had a bed and headboard delivered today when opened they both were water damaged when the delivery men brought it in, they said water had got into the delivery van.
I went to set it up and found there was no feet to go on it.
I then tried to put the headboard on and the screws with it were too small and just fell through. I am now waiting for a new bed to be delivered in 4-6 weeks.
The only reason I set it up is that I have no choice, I'd be sleeping on the floor.
I originally ordered a different bed in January and cancelled in March as I kept getting delayed delivery emails.

Horrific experience with Camborne branch and customer services. Enormous stress and wasted hours to arrange: delivery which was 5 weeks late, failed removal of old mattress despite being paid for, return of purchased mattress after terrible customer service. Almost daily chasing for FOUR MONTHS and dangerously high blood pressure elicited a refund and final closure. Would never, ever, ever use this company again.

DO NOT BUY THIS PRODUCT. We ordered in November 2019, with a delivery date of January. The product was delivered damaged and the delivery drivers refused to take it away. They have tried to deliver four other times and each time the replacement has also been damaged. The worst customer service that I've ever experienced, not returning calls or emails. I'll never shop at Bensons for Beds ever again... I urge you not to either!

I can not imagine that Bensons 4 Beds is allowed to trade in the UK with such appalling customer service. I ordered 2 double sized mattresses in April and we are at the end of May now and I still do not have my order.

The items have been booked and rebooked for delivery 3 times and still no show. To top that off, the calls to their customer service number (*******800) is a nightmare and it predates prehistoric times when we had analogue phones and when you have to be number 105 on the queue. That you have so many callers on the queue waiting for customer service help is a clear indication that their customer service is CRAP.

After waiting on the call from number 91 to 45, my call was cut off on 3 occasions and I still can't get my money back. I want a refund now, no longer interested in the mattresses anymore, I can buy elsewhere.

Buyers be warned!

Bensons 4 CRAP is what you would get when you buy from Bensons 4 beds.