Bench Depot reviews
I was assisted by Crystal Aragon, who represents Bench Pro in an extremely professional and personable manner. She is very knowledgeable and quick to help, and very pleasant to work with - excellent service.
The Bench Pro product is very well designed with practical, useful features. Very easy to assemble and set up, and extremely rugged and durable for any type of electronic lab work. We chose the Kennedy line of benches, ordered 12 units. We are extremely happy with the way these benches are serving our R&D and production needs, both electronically and mechanically. Great products & people, highly recommend.
I was shopping online for 32 tables that I needed for operations beginning on 3-25. I found the Bench Depot while searching online - the tables had the accessories we needed, and the pricing was very competitive. I placed the order on the 7th, and a few days later received an email saying they would ship on the 20th. I contacted Mike Garcia and told him that I needed the tables for the 25th, and the ship date of the 20th would not allow for them to arrive in time for that date. Mike explained that because my order was so large the tables were being manufactured, and he would need to check with Production to see if he could get that date moved. He later contacted me and said they were going to ship on the 18th, and we would receive them by the 21st or 22nd. While that was still a tight timeline, it meant that we would have the opportunity to get the tables assembled over the weekend so that we would be ready by Monday. Turns out the tables actually shipped on the 15th, and arrived on the 20th - and there was plenty of time to be ready for the 25th. The tables and accessories were packaged really well, and nothing was damaged upon arrival. The tables are high quality, adjustable, and look great. Thanks Mike, and the Production team for making sure I was able to hit this important deadline.
Israel Salazar makes working with this company a breeze! The product is above and beyond the best, highest quality and excellent customer service. This is way why continue to us Bench Depot in all projects. Thank you again
shipment was delivered on time, one of the tops had some shipping damage. We contacted Israel, took a couple of pictures, Israel opened a claim and within a few days we had the replacement top.
Wonderful customer service.
I would say, that for the most part, the workbenches I've purchased are easy to assemble. However, the threaded holes in some of the pieces (legs, uprights) have had paint in them. I've had to chase the threads with taps so that I could screw in the bolts.
Overall, these workbenches are high quality and very very sturdy.
Our overall experience with BenchDepot is great. Sandy is ALWAYS available to help and is super knowledgeable about all products. She answers our questions and requests efficiently and gets our shipments out to us in very reasonable times.
Sandy is always helpful and the tables are very sturdy. They hold up to our students who work and cut on them all the time. Thanks!
It would be nice if the casters were already installed on the chairs. It would make it easier to assemble.
We were happy to find a quality, inexpensive workbench with adjustable height to use in our shipping department. Our shipping associates were thrilled with the color choices, options available, and ease of assembly.
BenchDepot is my go-to place for all custom office and workshop furniture. The quality is outstanding, the price is right, and the service is perfect. And I like that it is all made in the US.
Israel was my customer service rep. He provided excellent service. He helped me find the info I needed on the website, checked with production on questions I had and made sure that I was ordering exactly what I wanted. We placed our order on 12/4 and had our workbenches in house on 12/10. Quality of workbenches is very good.
We did have an issue with the upright assembly. The assembly directions for the upright (Roosevelt) does not show to put the 2 screws through the bracket underneath the tabletop. Without them, the bracket does not fit snuggly and the top shelf leans.
Very happy with the speedy service and quality of the bench. I am missing a box of legs. I contacted my sales person Israel and he got back to me within 30 minutes and has already entered the order for the missing box.
The benches we have purchased were great quality and very strong. They went together very easy too.
We will be buying more.
Mike Garcia helped me choose which material was best suited for my needs and he checked in with me to make sure I had received my order. I very much appreciate the service he has provided.
Love the quality and how you can custom design your work centers. Assembly is pretty straight forward but some assembly instructions would be helpful but with the custom benches it may be hard to do that for everyone.
I've been dealing with Bench Depot for over 3 years for production work benches in CA and AZ. They always supply me with quality products that are very easy to assemble. When needed, they are willing to get our order out fast and contact me when questions arise. Shout-out to Sandy and the whole team for making my job easier.
Israel was great, helping me to figure out the exact product that I needed. I got the quote in a timely manner, ordering was easy, and the product was delivered as expected. We're using the tables now with no issues. Thanks for a great experience, Jackie Renteria
I received immediate attention, advice on my need, solution with a good product of good quality, fulfillment in delivery.
It was an excellent experience
Thanks Mike for being patient throughout the purchase and addressing additional concerns after the purchase
Placing my order was super easy and smooth even when I had to make some last minute changes to the existing order all thanks to your sales rep. Israel Salazar Z.
He understood exactly what I needed and double check to confirm every item.
thanks a lot Israel!!
I have ordered 7 benches from Bench Depot and all were easy to assemble and really good quality. Sandy assisted me with all 7 benches and she was very helpful and accommodating. When I did have an issue with damaged parts Sandy was there to help me with replacement parts. I recently bought a cabinet and I am very happy with the quality of the product. From now on if I need anything for the lab i check the Bench Depot website first. Great product and awesome service.
Web site was a little tough to follow. Had to contact your Customer Service rep, Nancy, to understand how to build my workbench. I think the site could be a little more intuitive, but other than that, I had no problems and would recommend your product to my friends.