• Bench Depot

Bench Depot

Overview

Bench Depot has a rating of 4.6 stars from 224 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bench Depot most frequently mention customer service, high quality, and work benches. Bench Depot ranks 6th among Industrial Equipment sites.

What reviewers want you to know

Positive highlights

  • I decided to replace the "folding table" that served as my lab workbench with a better one from Bench Depot.
  • Amazing experience, great service Thank you Ray Resendiz and team, outstanding customer service!

Critical highlights

No critical highlights yet

How would you rate Bench Depot?
Top Positive Review

“Great Customer Service, Tony has been our sales person...”

Millennium C.
11/8/19

Great Customer Service, Tony has been our sales person on 2 separate orders and we have been very pleased with his work. The bench configurator is a good tool, however we would like to see all the options when using the configurator. (aka bench top color selection, drawer width selection) Highly recommend calling in when placing an order! Received products very quickly and assembly was a breeze!

Top Critical Review

“Product is great”

Jeremy N.
11/10/16

Product is great. Sales service and customer service are terrible. Sales people take more than a day to respond to email questions. It took over 7 days to iron out the order. Sales person missed putting adjustable legs on the order despite an email chain describing the range of adjustment I needed. Sales person took 4 days to respond to phone calls regarding the error. Since assuring me they would send the correct parts immediately, it has been two weeks and they still have not shipped. Again, the product is great, but there have been errors on my last three orders. It is just not worth the hassle of dealing with the terrible service. I will take my business elsewhere.

Reviews (224)

Rating

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Reviews that mention popular keywords

bench depot (36) customer service (29)
Thumbnail of user millenniumc
Millennium C.
1 review
0 helpful votes
November 8th, 2019
Verified purchase

Great Customer Service, Tony has been our sales person on 2 separate orders and we have been very pleased with his work. The bench configurator is a good tool, however we would like to see all the options when using the configurator. (aka bench top color selection, drawer width selection)

Highly recommend calling in when placing an order!

Received products very quickly and assembly was a breeze!

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Rick C.
1 review
0 helpful votes
March 23rd, 2018
Verified purchase

Bench Depot has been providing me with high-quality work benches for years. I've used them to outfit a 65,000 square foot distribution center as well as my own home workshop.

They products are beautifully engineered, built to last, easy to assemble, and delivered well-packaged by excellent carriers...and custom built incredibly quickly.

These guys are one of my all-time favorite vendors.

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Tyler X.
1 review
0 helpful votes
November 8th, 2019
Verified purchase

Got excellent assistance via phone from a sales rep during my order process. Love the ability to configure exactly what I wanted, and the assembly was easy. I'm loving my new workbench. Thank you!

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Tatiana W.
1 review
0 helpful votes
February 26th, 2019
Verified purchase

Israel Salazar makes working with this company a breeze! The product is above and beyond the best, highest quality and excellent customer service. This is way why continue to us Bench Depot in all projects. Thank you again

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Dave I.
1 review
0 helpful votes
January 10th, 2017
Verified purchase

The bench I purchased was much nicer than I anticipated. Job required my altering parts of the bench as well as adding guards and other features. When the customer received it, they gave me extremely positive feedback. In fact, because of this project, they have asked me to do several more projects including up to two dozen more benches!
As for customer service, everyone I spoke to at Bench Depot acted like it was their own company! Couldn't have been any better!
Thank you!

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Thomas R.
9 reviews
2 helpful votes
October 29th, 2019
Verified purchase

I get survey links all the time but hardly ever fill them out. This is the exception- We have bought benches from Bench Depot for over 10 years and we have never been disappointed. We have 90% of the benches we buy built and customized and they can still ship in less then a week. Thats impressive. I would highly recommend Bench Depot.

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Charlie X.
2 reviews
0 helpful votes
October 24th, 2019
Verified purchase

Rey R. was amazing to work with. He made sure we ordered exactly what we wanted. It arrived fast and the benches are great!

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George S.
8 reviews
0 helpful votes
April 3rd, 2019
Verified purchase

I was assisted by Crystal Aragon, who represents Bench Pro in an extremely professional and personable manner. She is very knowledgeable and quick to help, and very pleasant to work with - excellent service.

The Bench Pro product is very well designed with practical, useful features. Very easy to assemble and set up, and extremely rugged and durable for any type of electronic lab work. We chose the Kennedy line of benches, ordered 12 units. We are extremely happy with the way these benches are serving our R&D and production needs, both electronically and mechanically. Great products & people, highly recommend.

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Jim J.
2 reviews
0 helpful votes
March 16th, 2018
Verified purchase

We are pleased with the customer service help. They guided us through the web page. After a little instructions we were able to follow the logic behind the web page design. The products arrived quickly, complete and in good shape. The assembly instructions are fairly intuitive. Perhaps an improved pictorial diagram including all the parts to assemble would be very helpful.

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Tammy L.
1 review
0 helpful votes
July 6th, 2016
Verified purchase

I am in constant contact with Nancy at Bench Depot. She is awesome to work with and always keeps us informed regarding our orders. She has excellent customer service skills and she is just a pleasure to work with. She is always willing to make everything right if an order is messed up, (with packing and or damage in shipping). We are happy to have her as our Bench Depot representative. She goes above and beyond to ensure we get the information and product we need. Thank you Nancy- We appreciate you!!

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Frank H.
2 reviews
0 helpful votes
April 2nd, 2018
Verified purchase

I have purchased similar products from Bench Depot before and knew how they units go together. A person unfamiliar with that would of had some issues such as what to install first etc. If you know what you should do first, you would not have to take things apart and assemble differently. Quality of the product is excellent. Screws lined up with holes etc., all in all a very solid product!!

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Mark O.
11 reviews
0 helpful votes
October 18th, 2018
Verified purchase

I have ordered 7 benches from Bench Depot and all were easy to assemble and really good quality. Sandy assisted me with all 7 benches and she was very helpful and accommodating. When I did have an issue with damaged parts Sandy was there to help me with replacement parts. I recently bought a cabinet and I am very happy with the quality of the product. From now on if I need anything for the lab i check the Bench Depot website first. Great product and awesome service.

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Dennis B.
6 reviews
3 helpful votes
December 10th, 2019
Verified purchase

Excellent product. Excellent design. Pricing is in line with other similar products but Bench Depot quality is superior. When customers and sister plants come through for a tour, the Bench Depot workstations are always asked about and I pass on the information.

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Don A.
1 review
0 helpful votes
November 22nd, 2016
Verified purchase

I can not say enough about Sandy, she took care of our issue without any problems. Her company stood behind their products a replaced them free of charge. How many companies do that this day. My hat is off to bench Depot. Thank you for the great service.

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Kathleen W.
3 reviews
0 helpful votes
January 19th, 2018
Verified purchase

The Bench Depot staff is professional and knowledgeable of product line. Amy G. has worked me several times on numerous table configurations and they always arrive correct.

Thank you

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Mia F.
1 review
0 helpful votes
February 6th, 2019
Verified purchase

Sandy is always helpful and the tables are very sturdy. They hold up to our students who work and cut on them all the time. Thanks!

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Chris C.
1 review
0 helpful votes
November 9th, 2017
Verified purchase

Customer service was excellent. I had questions with my order and they were happy to resolve in no time.

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Leslie W.
4 reviews
0 helpful votes
December 7th, 2016
Verified purchase

Excellent! Very helpful to understand the options and dimensions and select the bench design that would work best for me. My workbench arrived in perfect condition and I use it every day.

Thumbnail of user greatp21
great p.
1 review
1 helpful vote
February 18th, 2019
Verified purchase

shipment was delivered on time, one of the tops had some shipping damage. We contacted Israel, took a couple of pictures, Israel opened a claim and within a few days we had the replacement top.
Wonderful customer service.

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Sandro Z.
1 review
0 helpful votes
April 22nd, 2019
Verified purchase

I wanted to let you guys know that it was the simplest assembly out of all my benches. Casters are already attached to the legs, the table has the brace installed, wood screws for the legs are pre-installed because the legs now have slotted keyholes. You just drop in the legs and screw them on! It literally took me about 15min to unbox and assemble.

Thumbnail of user edgarr45
Edgar R.
1 review
0 helpful votes
January 28th, 2019
Verified purchase

Excellent overall experience. Great customer service with very professional treat. Sandy was my sales rep, and was a great help and support. Will recommend the products and service without hesitation.

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Jerry H.
4 reviews
0 helpful votes
December 14th, 2016
Verified purchase

I was looking for a couple of tables for a new laboratory and found BenchDepot online. A couple of emails later I had a quote, had all my questions promptly answered, and placed the order. The delivery took a little longer that I anticipated, but it was due to the delivery company, not BenchDepot. The tables are great and were easy to assemble. I'd definitely buy from BenchDepot again.

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Jason O.
2 reviews
0 helpful votes
July 24th, 2018
Verified purchase

Very pleased with product, quality, and delivery. The customer service experience is great. I highly recommend their products.

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RIchard X.
1 review
0 helpful votes
December 13th, 2019
Verified purchase

The only problem was the replacement LED light for the Roosevelt table did not fit right on the existing light posts. One side I was able to secure with the bolt, but the other side I had to use a zip tie. I was told the new LED lights would fit on the older light posts, but it did not

I can send you an email pic if you wish.

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ZT S.
1 review
1 helpful vote
February 6th, 2019
Verified purchase

Our overall experience with BenchDepot is great. Sandy is ALWAYS available to help and is super knowledgeable about all products. She answers our questions and requests efficiently and gets our shipments out to us in very reasonable times.

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Guillermo V.

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