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Bench Depot has a rating of 4.6 stars from 224 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bench Depot most frequently mention customer service, high quality, and work benches. Bench Depot ranks 6th among Industrial Equipment sites.
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Great Customer Service, Tony has been our sales person on 2 separate orders and we have been very pleased with his work. The bench configurator is a good tool, however we would like to see all the options when using the configurator. (aka bench top color selection, drawer width selection) Highly recommend calling in when placing an order! Received products very quickly and assembly was a breeze!
Product is great. Sales service and customer service are terrible. Sales people take more than a day to respond to email questions. It took over 7 days to iron out the order. Sales person missed putting adjustable legs on the order despite an email chain describing the range of adjustment I needed. Sales person took 4 days to respond to phone calls regarding the error. Since assuring me they would send the correct parts immediately, it has been two weeks and they still have not shipped. Again, the product is great, but there have been errors on my last three orders. It is just not worth the hassle of dealing with the terrible service. I will take my business elsewhere.
Product is great. Sales service and customer service are terrible. Sales people take more than a day to respond to email questions. It took over 7 days to iron out the order. Sales person missed putting adjustable legs on the order despite an email chain describing the range of adjustment I needed. Sales person took 4 days to respond to phone calls regarding the error. Since assuring me they would send the correct parts immediately, it has been two weeks and they still have not shipped.
Again, the product is great, but there have been errors on my last three orders.
It is just not worth the hassle of dealing with the terrible service.
I will take my business elsewhere.
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