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Bellacor has a rating of 1.41 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellacor most frequently mention customer service, and return shipping problems. Bellacor ranks 697th among Home Decor sites.
No positive highlights yet
Purchased two "open box deal"sconces for the new remodeled condo bathroom, the pictures are showed very nice petit looking lights with crystals. On the arrival of the package I was surprised on how large the box was and after unpacking I discovered two giant sconces over 21 inches long, my guest bathoom are very small and those huge sconces would not work at all, they look like an industrial large lights for a very large spaces, there was not worning in the description. I called the costumer service to see if I can return them due to an honest mistake but unfortunately they explained to me that they are not able to accommodate me due to an a open box policy. Buyers be aware and buy from open box selection only if you totally sure! Fortunately Bellacore representative reach out to me on the next day and was able to resolve the issue to my satisfactory. Thank you for the great customer service
I had to return three sconces as the finish didn't work for my project. They charged me $208.35 for the sconces, and then credited me only$166.51. When I called customer service, it turns out that they charged restocking fees as well as shipping fees. No where on their site does it say that they charge restocking for smaller orders. Just not happy, this mistake cost me $41.84, and I will never shop on Bellacor again.
Purchased two "open box deal"sconces for the new remodeled condo bathroom, the pictures are showed very nice petit looking lights with crystals.
On the arrival of the package I was surprised on how large the box was and after unpacking I discovered two giant sconces over 21 inches long, my guest bathoom are very small and those huge sconces would not work at all, they look like an industrial large lights for a very large spaces, there was not worning in the description. I called the costumer service to see if I can return them due to an honest mistake but unfortunately they explained to me that they are not able to accommodate me due to an a open box policy. Buyers be aware and buy from open box selection only if you totally sure!
Fortunately Bellacore representative reach out to me on the next day and was able to resolve the issue to my satisfactory. Thank you for the great customer service
Tip for consumers:
Open Box deal !
Products used:
Two wall sconces
I am very surprised at the low star rating for Bellacor. Our experience was wonderful. Thank goodness I did not see the low star rating before I ordered. I probably would have looked elsewhere for the items I was looking for. The whole ordering process was extremely smooth. I had a question and their Customer Service was very helpful. I received my order within a week. I actually thought part of my order was on backorder but I received both items the same day! Totally phenomenal customer service and shipping time. Highly recommend!
I am very satisfied with my purchase of thick curtains from Bellacor. Before ordering, I checked the reviews online and they were mixed. But the Amazon reviews for Bellacor curtains were terrific. I decided to take the chance as the curtains looked beautiful and thick--I sometimes work night shifts and sleep very late, and it's hard to sleep in the morning without thick curtains.
I stay in Asia and international shipping for the curtains was pricey, understandable because it's a bulky heavy item.
I placed my order, but a week later, I still had not received tracking information. I was worried since they state items are usually shipped in 2 business days. I called Bellacor, intending to cancel my order.
The customer service rep I spoke to was a polite friendly guy called Joel. He told me I could cancel my order, unless it had already been processed. He checked and found that my order had already been shipped by the manufacturer to Bellacor, but I would only receive my tracking information when Bellacor shipped the item to me. That was why I hadn't received a tracking number yet. He said the item would ship from Bellacor the next day, to Asia. I was relieved and happy!
The item was shipped and I received a tracking number. A week later my curtains arrived at my home in Asia, from the US! That's pretty fast! Altogether, I received my curtains 2.5 weeks after ordering them, which is a reasonable time for an international order.
The curtains are thick and BEAUTIFUL, and great value for money! I'm happy and may order more thick curtains from them in future. Thank you Bellacor, and to Joel!
Tip for consumers:
For international shipping, be patient. The product must be shipped from the manufacturer to Bellacor, which could take more than a week. Then Bellacor ships the item overseas--only then will you receive a tracking number. After that, the item should arrive pretty fast, in about a week.
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