BellaCandles

After purchasing a lot of Bella Candles I'm done with them. The ring size is always wrong, and the code always comes up "Code Not Found". Too much competition for ring candles to waste my money on these anymore. Big waste of time and money. After reading so many reviews that were like mine, I wish I had read more a long time ago.

Have ordered many candles and never had a problem, but now I can't seem to get the code to come up. I contacted the company and was told to send them a picture of the ring. They got back to me with a $10 value. I wonder if this is why the codes won't work because all the the rings are only worth $10. I still have 3 more candles that I was going to give as gifts, but I can't now. Sad

If I could give a 0 I would but unfortunately I cannot! Before I placed my order I contacted and did tons of research and was told that they were the best not only did my candles come in damaged but the rings are junk! To top it off they are rude! And I still only got part of my order! They refuse to give me my money back for the part I didn't get! Worst company ever don't waste your money. One of the candles smells horrible the other barely smells!

I cancelled a recurring shipment that I had signed up for and since I cancelled too late, I was charged for one more monthly shipment of 2 candles. I contacted customer service to see if I could be refunded. I was advised that the shipment went out and that I would not be able to get a refund. Normally that would be fine, but about a week later I contacted customer service again to see when my shipment was sent, as I hadn't received a shipping email. I was advised that it wasn't sent. At that point I asked for a refund, they said they would process it within 3-10 business days. 10 business days later there is still no pending refund. I contact them again and they state that a refund was already issued. When I informed them that I had not received it, that advised that they would look into it. A week later I contact them again because no one had messaged back. At this point I still have no refund, and the original card is now expired, and a new one has been activated, so no refund will be able to be processed. I explain the situation and ask (since I still haven't received a refund) if I can just have my original shipment so that we can resolve this issue. Customer service states that they have to verify that the refund was not processed. That was in June. I have been trying to contact customer service a few times a month since then and they are not responding. I have still not received a refund or my final shipment. This company is not trustworthy and will take your money!

In May, 2016, I cancelled my subscription to automatic shipments via online chat with a customer service representative. Unfortunately, she didn't send a confirmation email and I neglected to ask for one. On October 21,2016, I received an automatic shipment and was charged $49.99. When I contacted the company, Jeanette told me my subscription was still active. I was told my only recourse was to "shoulder the cost" of return postage and a $15 restocking fee. Highway robbery!

My girlfriend ordered a candle and was unknowingly signed up into monthly subscription. They take $49.99 monthly and $2.99 at compete random intervals. She has tried multiple times to cancel but on the one occasion out of literally hundreds of phone calls that someone actually answered, she was told they could not find her account. They have no problems taking money from our bank account however. This is beyond ridiculous. We are on the process of taking legal measures to have these random charges stopped.

Horrible company to do business with! Products are not up to the standards represented. My order came and the entire bottom of the jar was shattered! Tiny pieces of glass went everywhere when I opened the box. Additionally, they refused to refund my money on the next shipment after I canceled my club membership even though that shipment was listed as unfulfilled. I will be disputing this with my credit card company! Will not order again!

This company will rob you blind! Thankfully I checked my bank account this morning because they took 54.00 out of my checking account for an order that I did not place. When I called in to customer service "Tish" told me it was because I had gotten a "free" candle from them. And when I asked for a supervisor she told me one was not available and then went silent. I kept asking her for a supervisor and she would not respond unless I said "Hello" Don't be robbed by this company!

I thought I was just buying a one day sale to get a candle for 4.99 and just pay shipping. I received the candle. Only paperwork with it was shipping info. Two weeks later I have 49.99 deducted from my account. They don't answer phone calls. Only emails. I have read many reviews saying the same thing. They didn't know it signed you up for a month club. There is no info anywhere on their site or internet about what this club really is. Rip off. I wish I would of read reviews first! Very mad and broke!

Do not sign up for the "free" candle where you only pay shipping! Big SCAM. You can't access you're account to cancel from the "club" no one answers phone, email address come back invalid, negative comment ea deleted off Facebook and mess raged them throgh Facebook too. My ability to message or post to them wa blocked. They will not telling me how to cancel! I've spoke to others and they had same problem and are getting $40 charges for monthly candles

Saw them on Facebook. Free candle for $4.99 shipping? Put you in an automatic monthly shipping club for $49.99 plus shipping, that you can't get out of. You can't get ahold of them by email, or phone to get them to stop, and they keep charging your charge card over and over and over! I've sent back the candles, and it just doesn't matter. I've called my charge card company, and reported them as fraud! It's just horrible!

When I ordered, I was given the option of ring size so I ask for a size 9. The ring was cheap crap and it's super tiny. I would say maybe a size 5 at most. There is not even a way to check what they say the value is but no point anyway since it's obvious it's a tiny yellow synthetic stone. I won't be able to wear anyway. I emailed the company and they don't even reply.

Got ring from candle and put in code to see value and it said it couldn't be found. So how do I find out?

I became a rep for this company and it is the biggest mistake that I ever made as their customer service is not helpful at all. I know that there are others that are having problems as well. They owe me money from the candles that I sold from my rep page and won't pay me for it. It's not even a lot of money but I earned it. So please don't order so this company can go out of business cause it is not ok for them to not take care of their customers first and for most.

Bought 2.1 for my daughter for Christmas and 1 for myself. Both arrived with the glass jar broken. The bottom of both TOTALLY fell off. My daughter got a ring that turned her finger green. I got a cheap pair of EARRINGS? YES earrings that were worth 10$. I wouldnt of taken em for free. The jewelry was bubble gum machine quality at best. Ill order from Jewel Scents from now on. Their rings dont turn skin green and are much prettier. And where the earrings came into play i have no idea. Shame on you Bella candle company. You are ripping people off!

My candle was to be a ring candle and I got earings! Not only did they take extra money then they send me the wrong thing. Will never buy from this company again. Very disappointed!

I recently got a $20 gift certificate, and ordered 2-15 CT of the wax melts. Shipping cost me $7.99, and there isn't hardly any smell to them! I put one in a wax melt burner, and couldn't smell much unless I was right on top of it! Don't know if it's just the melts, since I've never ordered candles from them before... after this, I probably won't!

I recently received a text message saying I won a free candle please claim here... went and claimed it paid the shipping and handling twice... then get a text from my bank account showing a 49.99 charge from Bella candles was placed on my account... I never agreed to joining the club or whatever it was that I was getting charged for! Be careful ordering from them! And if you do watch your bank accounts! Very sneaky and not cool! Will not be ordering from them again!

Have been trying to get ahold of customer service for over 2 weeks and nothing. Candles were supposed to be gifts and the boxes were damaged along with they smell like crap. Or I should say I bought 4 different scents and they literally smell the same and it isn't pleasant-I can go to my dollar store and get better smellin candles. They are just a different color. I you want a refund BellaCandles and you can have your candles back! I didn't touch em! T

Got the wrong scented candle and it came earrings not a ring, when I contacted customer service I was informed that the scent I ordered was out of stock, so instead of contacting me, they had both my phone number and email, they sent me a scent of their choosing, another representative of the company contacted me telling I was incorrect and what they sent me is what I order, that makes me even angrier that she is trying to lie rather then fix the problem.

I had ordered a lavender candle and they sent me a vanilla one. No emails to let me know they were out so they sent me what they had. My wife is allergic to vanilla. She smelled it and her throat closed up and her hand broke out in hives thank god my wife had an epi pen otherwise my 5 year old would have wached my wife die while I was out on business

Tried to rectify this with the company and was told that i was NOT getting my money back. Over $200.00 was stollen from my account!

I received 2 candles in the mail today. I called customer service to have my name taken off the subscription list and she told me to send photos of the candles. My name is Cheryl piper. Thank you