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Belk has a rating of 2.45 stars from 333 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Belk most frequently mention customer service, credit card, and return shipping problems. Belk ranks 27th among General Apparel sites.
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I had a wonderful experience at Belk, the staff was very patient with me and made sure I got everything I wanted and made sure I was very satisfied, I can't wait to be back and shop more.
Ordered a 3 carat total weight diamond bridal set (UC *******126564) Order cost $2702.95. On 11/22/23, FedEx called us and said they were delivering an empty package to our home. Belk had shipped this ring in a white padded bag as opposed to a box. The bag had gotten stuck in a piece of machinery, we still have the bag, and FedEx claims the contents was lost between Memphis and Pittsburgh. All of this was explained to Belk, but they still refuse to issue a refund or provide a replacement shipment of the ring. Every Belk representative says the dollar amount is above their authority and that it would have to go to "corporate" for a decision. I have called Belk every day since 11/23/23. This is horrific customer service. The only mistake we made was purchasing this ring from Belk. Belk's issue is with FedEx not with us as the customer but is punishing us as it appears they don't want to provide a replacement or refund. Per FedEx - Belk has even filed not one, but two claims with FedEx, and still refuses to provide a re-shipment of the ring or a refund to us.
I must admit that over the past 5-6 years Belks has changed from one of the finer Southern department stores to, um, lesser quality merchandise and poor packing. One of the many business that has not quite come back from all the covid-badness...lack of help and perhaps less caring personnel. However, last winter they shipped a package in a plastic bag (if you will) to the frozen North. The bag was beat up and torn in several spots and the merchandise (a couple dresses and blouses) were wet, some were part dry - wrinkled, dirty and smelly. They backed the entire shipment and sent me replacements. I cannot say a bad thing about Belks, expect they should send merchandise in a box, when going to the North and the snow.
I hold onto a sentimentality for this store.
First it was Leggett's.
Then it was just Leggett.
Later it became Belk - Leggett.
Now it is just Belk.
This old company has been a regional fixture for generations... I knew the Leggett family, and was sorry to see it merge. Old Leggett stores used to be located in the downtowns of regional Southern towns; now Belks are all in shopping centers. They are pretty average, but acceptable. They have their own line... and their cashmere sweaters are quite nice.
About twice a year they have unbelievable sales.
Four stars for old time's sake.
Thank you Belk. I got every what i want. I am completely happy. Wish to more buy and also some unique.
Great place for ordering some side treats and simply lookin around for popular products. So far ordered some cosmetic products and i'm satisfied
Just got my dress that I ordered, absolutely fabulous.
Delivered on time!
I will buy again from thisplace
I love the stuff, got some cute stuff cheap... ship was ok too.
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Belk.com is the e-commerce website for the middle market U.S. department store chain. Belk sells clothes, shoes, jewelry, beauty products and home furnishings.
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