Belfor

Called to ask general questions about cleaning. They were GREAT! Talked to a man named Ron in Livonia Mi. I could be wrong on his name but I felt like he did a whiz bang job.

I had a house fire and my insurance company hired Belfor to clean the smoke off all my furniture and belongings. When my possessions were returned to me, I was missing about 20 DVDs, kitchenware and a lot of books, including my Bible given to me by my parents and a treasured antique Alice in Wonderland book. Belfor did not investigate just claiming that 'if it wasn't on the Inventory, we didn't have it' - although the Inventory didn't actually record things that were returned to me, so was totally unreliable! I was so frustrated by Belfor's non-caring attitude, that I actually reported the missing items to the Police. My insurance company has been really great and compensated me for my 'missing items' but they should not have had to. Belfor - you are terrible. If I could give less than 1 star I would.

BELFOR Property Restoration in Livonia.
If I could give them 0 stars, I would. They screwed us over so bad. Never do business with these incompetent people. They don't know what they're doing. And then they try and say that they do. But you have actual proof that they don't. We had a house fire in June and they ruined everything in our house when most of it could have been salvageable, but because of their lack of professionalism and they're lack of work ethic, they ruined basically everything we owned. Then, they have the nerve to put a lean on our house for a bill that was under $2000 when they ruined thousands of dollars of our stuff that WAS salvageable before THEY forgot about us. We tried to call and contact so many people that work here, including David McBride, but no one ever contacted back UNTIL they heard they were being fired. They let our house sit in SMOKE, WATER and MOLD for 2 months! 2 whole months of no work being done by them and no contact from them until they lost us as a job. Highly do not ever recommend this poorly ran company even if your life depended on it... The company we hired after we fired Belfor has done WAY more work in WAY less time than Belfor had. They did absolutely nothing other than a board up, and they didn't even board up our house properly. Worst experience with a company ever. Especially when we were already going through so much losing our house and then, thanks to Belfor, all of our belongings as well... With no kind of apology or compensation for their negligence.

They did apologize for the lack of communication but I do not feel it was sincere. They just completely disregarded the fact that because of them we basically lost everything we owned when it could have been salvaged if they communicated properly with ME the client and not other people who have nothing to do with MY house.