Beds4Less

They call me for my order and They offer me the mattress they said is very comfortable it was the bad mattress I never seen very disappointed

Do not touch this company. Promised 2 week delivery. Failed to deliver after 6 weeks. Lot of lies around it "being with the courier". When I asked for a refund they also failed to return my payment and continued to lie, claiming they returned it on a date that was several days before I'd even asked for a refund!

Paypal resolved my dispute within half an hour and refunded fully. These guys are dishonest jokers.

Please avoid purchasing goods from beds4less. They don't have stock and simply collects the money on the same day as you placed the order and will keep quite.

No update on orders for the delivery or refund and doesn't take request for refund. The sales/accounts team will never be in office and reception tells to call again tomorrow. As accounts not available.

I have placed the order more than 3 weeks ago and still no sign of refund.

Impossible to correspond with these people by email or by phone. They have items for sale which aren't in stock. Once you place the order, they take the money but fail to tell you the item isn't in stock. It takes many day of perseverance to speak to the right department, who always seems to be too busy of finished at 2pm. I had to make threats to get my refund. AVOID. WORST EVER.

They advertise delivery within a few days and then consistently fail to answer queries and give you a delivery date. Most of the time they claim nobody is there and that you are talking to Europa Beds. Bed4less are actually part of Europa so once again they are lying. They are fraudulently advertising and taking your money for a service that they seem incapable of completing. Don't give them your business

NO BED AND NO REFUND YET! STAFF very
Unhelpful.
Our Bank on the case and will be contact Trading Standards if not resolved very soon!.

They advertise products which are in stock and can be delivered within 3 days which are no available for at least a month.

Taking money knowing you can't deliver is fraud pure and simple

When you call them up someone from a different company picks up and tells you they are doing you a favour dealing with your call.

And of course they don; t reply to emails.

Calling them cowboys would be a compliment

I ordered a bunk bed 28th July and never received them until 2september. Do not use this company they take your money and constantly fob you off with excuses, luckily I paid by PayPal and lodged a dispute, oh and how funny my beds turned up. Packaging was damaged and holes were poorly drilled the whole episode was a sham

Very bad service experience... i ordered wooden bed from them on the 18th of January. On bed4less webpage it say 7-14 days delivery... nearly two weeks later I rang them, they said that my bed is coming from other company and will be deliver soon. I received a text message on 31st of January that my bed will be delivered on 2nd of February, so one day after 14 days. Ok, not a big deal... unfortunately they gave a courier company wrong post code... so they rang me that they won't deliver and I need to contact my supplier, what I did straight away. They said they will check what has happened and let me know... no message, nothing from bed4less. I rang them Monday 5th of February, they apologised and promise delivery by end of the week and to compensate my time waste they will send me two foam memory pillows... I was ringing them every day, and every day i was promised that by the end of the week bed will be with me... Friday, I rang them again to ask what is going on... They said they need to check... and again no message from them. I sent them an email that I will report them to trading standards... and guess what in 10 minutes I had few emails from bed4less with even day of delivery... wow. But they said it is not they fault, and I still did not get my pillows and bed was delivered on 13th of February so nearly 4 weeks after i did order it... there are few scratches on this wooden bed and I am thinking to send it back... But it is going to be probably another night mare to deal with bed4less... where are my promised pillows?

I ordered Serene Lyon 2FT6 Small Single Ivory Gloss Metal Day Bed With Guest Bed inc. 2 mattresses value £289.99 paid in full by debit card on 10/11.2014. They said they would deliver last week, but as they did not, so I tried to telephone them but both numbers were unobtainable. Can you advise me what to do next?

We bought a Verona Barcelona 5'3" bunk bed with Jubilee mattresses for the kids.

The bed frame arrived on time but as six separate parcels. The instructions were a poor quality photocopy and far from clear. It took some real working out before assembling. The bed frame was already chipped in a couple of places but we still went ahead with the assembly and repaired the damage later.

The mattresses delivered was delayed. We were informed it was due to them being delivered by their own van as opposed to using a courier. The morning before the expected delivery, I received a call to say the mattresses they had for me were the wrong size and would need changing.

The mattresses were despatched a few days later by courier and despite being tracked, were not delivered on the specified day. They arrived the following day without prior warning.

The mattresses we received were 5'0" long as opposed to 5'3" and clearly short for the bunk bed.

In an effort to get them swapped for the right sized mattresses I have repeatedly telephoned Beds4less. Sometimes the phone rings out or goes through to a mobile. I have left a voicemail message, actually spoken to two members of their staff, sent several e-mails (all e-mails failed to be delivered by the Europa Group Postmaster), sent them images of the mattresses sizes via What's App and completed their on-line enquiry form. - TO DATE NOBODY HAS MADE CONTACT WITH ME and as a consequence of this, one of my children has been sleeping with his mattress on the floor for over three weeks.

The situation remains unresolved and I am appalled by this.

I cannot recommend this company.

Ordered bed 2nd Oct, item stated despatched within 3-5 days which we needed since son's bed is broke. We are still waiting for bed, they ignored e-mails so don't bother e-mailing, first call to find when it would arrive we were told should arrive Fri 13th or Mon 16th, called again on 11th since no call about delivery to be told its coming from manufacturer and would be there by Wed 18th. E-mailed on 18th No response, E-mailed to cancel order 19th no response. Called today at 2pm to be told there was no one there they had all gone home! He is just an answer service for 4 different departments that operate there but would leave a message. Avoid

I have purchased a bed with this company and got the payment collected on 15th december 2016. Knowing I would be away, before I ordered I called and asked for a delivery on January the 7th Saturday. This did not happen.

Lots of occasions where they have NOT answer my calls. Once they picked up the phone and mentioned they couldn't attend my query because "the sales team is away on lunch break". They said they'd call me later. Of course they didn't.

Finally I called again and they called me back to confirm that I would receive a call to advise on the slot for delivery on the 14th. Their excuse for not delivering on the 7th as requested was nonexistent, simply "there was nobody available to deliver the item". Bravo... Simply amazing.

Anyhow, they confirmed via voicemail, via email and later on a phonecall that I'd receive the bed today 14th between 1 and 6pm. Check the time... Of course, yet another disappointment from this company. It's been a month they have processed my payment (considering I haven't received what I paid for, shall we agree on calling this a theft?)

I can provide details to anyone enquiring them. Do yourself a favour and do not buy from this company.

Ander.

You will note a previous review that I have written on this company. After a week of over/back - where they NEVER returned a phone call. They finally accepted my order at the correct price and took full payment from my credit card. Now 5 days later they advise that they cannot deliver my order as they can only do it to the statement address on the credit card. I have just moved into a new house and do not have any utilities or statements in my own name yet.

Notwithstanding this, it takes them 5 days to advise me that this is their policy?! If its their policy, why did they not know about it?!

Also, when taking payment initially there was an error, they had to refund my amount and take it again. This process cost ME over €11. They now intend refunding again, so another €11-15. Costing me almost €25 to NOT do business with this company? To say nothing of the amount of time and money on phone calls that I have spent trying to order an £1050 bed and mattress.

When they accepted my order they asked that I change my review on here. I said I would when I got the bed. Having called them today 'Zolf' said to me ' Get yourself a life, we're sick of you. We will not be delivering a bed to you, and we will not be refunding any costs of the transactions'. I have a receipt from them on acceptance of the order and full payment.

Zolf says that my reviews are untrue. I am happy to furnish anyone with all/any of our communications if it helps you in your decision on doing business with this company.

Cowboy company, badly organised, full of promises, should not be in business. PLEASE DO NOT BE TEMPTED TO USE.

Paid for bed via paypal and credit card. Goods have not arrived. They ignore e-mails and phone calls not returned. The bed has not arrived. I think this company is a scam. I will be reporting them for fraud. DO NOT TOUCH THEM