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Review of Beds.co.uk

Beds.co.uk reviews

470 reviews
Wolverhampton, WMID WV1, GB
Tel: 0121 568 7126
sales@beds.co.uk

470 reviews with 5 stars

williamc763
1 review
0 helpful votes
3/13/19

bought a garden sofa set size was wrongly advertised so would not fit our garden space sent it back and got refund with no problems great customer services.

jp390
1 review
0 helpful votes
11/4/18

Really easy to order and really great support service.
Love the bed and design is very sturdy and comfortable.
Thank you.

dannyd108
1 review
0 helpful votes
9/10/18

I read a few reviews about beds.co.uk before using them, most of the gripes appeared to be with the delivery company. To confirm the delivery company didnt disappoint, miserable driver who never called me prior to arriving (I called them that morning and they said he would call when 10 mins away), it took me around 5 mins to get to the property and the driver had unloaded my bed onto the side of the road (a main road) and just say waiting in the van. I was a bit miffed but thought this was the worst of it.

Quickly erected the bed and put the new mattress on. Both me and my dad stood back, looked at the bed, then at the photo on the website and agreed that it looked entirely different, much like a cheap knock off. I was not happy at this point, but decided I could live with it.

I then laid on the bed to test out the new memory foam mattress...this is a bit hard I thought, then I realised, I could feel the wooden slats of the bed through this wafer thin (3" approx) mattress. Just to add context, I'm not a particularly big person - 5ft9 and 12stone yet this mattress can't even support my weight - horrendous.

I feel utterly exploited and that beds.co.uk are out just to make a quick buck off anyone they can. Their returns policy already stated I could return it providing it was unopened and that I'd pay £50 for the privilege. How was I to know prior to setting it up, that I'd be mis-sold a bed and given a mattress not fit for purpose?

I explained this to their customer service team. I get the feeling they deal with this a lot, as they haven't answered as single point of mine, they have said I can upgrade my mattress for £60 and that they'll give my 10% off my next order.
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This hasn't been a smooth ride, however, Jamie from beds.co.uk appears to be the man that can.

He has contacted me today and come up with a solution to rectify my issues, all being well, a replacement (different model) bed and mattress will be with me in the coming days and he has wavered the exchange fee of £49.

Jamie reached out to me and has sorted me problems.

briand301
1 review
1 helpful vote
6/3/18

what a great company....brilliant service from start to finiish...thank you!
im just about to order another rattan garden set... pity its a little more expensive than the excact product i ordered last year,...ill wait for your reply before ordering

Service
Value
Shipping
Returns
jennyt66
1 review
0 helpful votes
4/25/18

Ordered a bed for my son excellent service delivered two days later and bed is one of the best I have ever bought would definitely use again

georgias26
1 review
0 helpful votes
4/18/18

Would recommend ordering from here, delivery was good and even brought the bed into the house for us and it's good quality

mh217
1 review
1 helpful vote
2/2/18

Quality product at an affordable price. This is the second Ottoman gas lift bed we have purchased from beds.co.uk. They were both delivered the next day and I was able to assemble them within an hour. This model allowed us full access to space under the mattress to greatly increase our storage capacity. It doesn't come with a strap/handle to help with opening and closing, but I was able to fashion one out of some old material.

traceyh47
1 review
0 helpful votes
1/26/18

Really happy with the mattress we ordered great service and delivered within a week, will def be ordering again, customer service were great
Many thanks Tracey

sals26
1 review
1 helpful vote
1/15/18

I ordered 4ft double which arrived on specified date. No help was offered to take it upstairs but I managed somehow. Instructions were included with fittings and it was not so hard to put it together. Overall it was a great experience buying from Beds.co.uk.

charlenea11
1 review
2 helpful votes
1/14/18

Bed and mattress are made of very good Quality had a problem and was sorted out very fast cant fault them in any way very comfortable bed

alexanderw30
1 review
2 helpful votes
1/12/18

Excellent construction, easy to follow instructions great priced item, easy to order and arrange delivery which you can choose time am/pm and date.
this is our second purchase we have purchased this for our son.

aimeet9
1 review
1 helpful vote
1/12/18

Great value for money. Was delivered very quickly. All flat packed but was not too difficult to put together.

sharonh158
1 review
2 helpful votes
1/12/18

After ordering bed and mattress it got delivered in great time ..... Best night sleep my husband and I have had in long time. .... great price
You want a great bed cheap this is the place to buy from great value

saraha175
1 review
1 helpful vote
1/6/18

Brilliant service, fast delivery and service, kind and friendly staff. They clearly care about their customers

jennyb81
1 review
1 helpful vote
1/4/18

Our bed frame was easy to put together. The mattress is comfortable. No problems. Good value for money.

ilidioi
1 review
1 helpful vote
1/4/18

Great quality bed at a great price. I've been struggling with back pain for a while but when I got my new bed all that was a thing of the past.

benz15
1 review
1 helpful vote
1/2/18

Good quality double bed which was delivered very promptly. Would not hesitate to recommend this company to anybody.

mirelaa
1 review
1 helpful vote
12/21/17

Very comfortable bed, prompt delivery. Excellent contact with seller. I am very glad with this bed.

roberth441
1 review
1 helpful vote
12/21/17

Excellent value the cheapest i could find online , good quality bed and mattress, very prompt delivery arrived the following day, excellent customer service they even called me to make sure the order was in good order.

jessicac236
1 review
1 helpful vote
12/19/17

Great bed and service. Fab.

Xxxxxx thanks......................
Easy to put up. Quality bed #great

Xxxxxxxxxxxx xxxxxxx xxxxxxxxxxxxx

callums14
1 review
0 helpful votes
12/19/17

A very efficient service backed up by a prompt delivery. The bed was exactly as ordered, easy to assemble AND very comfy. Would highly recommend!

oirama
1 review
2 helpful votes
12/19/17

Great service, competent delivery workers and great quality for the price, was a little afraid of buy a bed from internet but I couldnt be more satisfied, the memory foam is really soft and give a great sleep time

anitam58
1 review
1 helpful vote
12/17/17

Delivered on time and great bed with good underneath storage. Teenage Son delighted with bed and he is not easily pleased.

lindah349
1 review
0 helpful votes
12/16/17

A very good solid bed. Delivery was excellent and matress very comfy. Would defiantly recommend the seller and bed...great value for money

haleemi
1 review
0 helpful votes
12/15/17

Very pleased with the velvet bed with mattress as described but better.
I would certainly recommend this product without any hesitation.
Delivery and service second to none.

Customer Questions & Answers

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Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U.K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri

By Beds r., Beds.co.uk Representative
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you should be suspicious

By DON J.
Helpful answer 0
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Hello there Im Really sorry that some of the negative feedback that has been written on here has put you off from purchasing from us. Please see our updated reviews here ..https://www.trustpilot.com/review/beds.co.uk We are a multi million pound company and we dispatch over 5000 deliveries per week and we hold our hands up to slight complications on a handful of the orders. But we really hope you give us a chance to show you that we are a very efficient company with very nice reasonably priced high quality products. Kind regards Charlotte Beds.co.uk

By Beds r., Beds.co.uk Representative
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Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.

By Beds r., Beds.co.uk Representative
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Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.

By Beds r., Beds.co.uk Representative
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Hello Mel, I can confirm, customers are eventually happy with there products. Majority of the time it is down to a personal preference that the customer does not like there product, but as soon as we find a product suited to the customer, the customer is then satisfied. Customer satisfaction is always our number one priority. Kind regards Jamie Beds.co.uk

By Beds r., Beds.co.uk Representative
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Takes well over 20 minutes at times. Disgraceful!

By Lou M.
Helpful answer 0
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Sent them an email last week as I don't think that I have received a memory foam mattress as advertised, still no reply. Will advise trading standards next week if no response and follow up with small claims court if necessary

By Kenneth F.
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Hi, Thank you for your message, I can assure you that your order will be with you if it is not already. Please email me directly on resolutions.beds@gmail.com or call our aftersales team on 01215687126 and ask for Tom, I will be more than happy to assist you further

By Beds r., Beds.co.uk Representative
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Hi there Ling, Could you please e-mail me with regards to your issue, My direct e-mail is julie@beds.co.uk. Regards. beds.co.uk.

By Beds r., Beds.co.uk Representative
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