Beds.co.uk

Order number:*******1312

I purchased a divan bed set with mattress and matching headboard from this company and had a really bad experience:
1/ I did not receive an order confirmation email and had to call them to ask that I be sent an email confirming the order and order details.
2/ I was sent an incorrect invoice and had to call them to request that I be sent an invoice for my purchase. I was told I would be sent one - only to receive another incorrect invoice - leading me to call again.
3/ Although they advertise next day delivery, at the checkout process I was not provided with delivery dates to select...only to receive an email advising I would receive the items 2 weeks after the purchase. I had to call them and advise I would have no choice but to cancel my order as I needed the items prior to a set date and had to argue my case...
4/ The delivery personnel who brought the items had not been advised these items were sold with free assembly...I had to call them whilst the gentlemen were there to clarify matters and advised the delivery personnel I would reject the order unless the items were installed. The delivery personnel advised me that this company had done this to them before and had not paid them for the installation service.
5/ The damask divan set is of cheap quality.
6/ They sent me the wrong mattress! I ordered a 10-inch 1550 pocket spring memory foam mattress and was sent an 8-spring mattress which is utterly useless and so uncomfortable you may as well sleep on the floor. It is a disgrace they would sell such a mattress.

I am angry and disappointed and would absolutely not recommend this company

The first night I slept and started to make a hole from my body into the mattress. This fill like there's nothing under layers. Before I bought the mattress confirmed 3000 spring pocket and seeing this whole there's non.

29/3/2024I had a very bad experience with this company's products after using them for a year and a half. I bought a small double ottoman gas lift storage fabric bed. After about six months of use, one of the gas struts stopped working. I tried to complain on the official website but got no response! And now there is a new problem, the side of the bed against the pillow is bent, and now after putting the mattress down, the shape is tilted and it is unusable at all. And the quality k if you accidentally kick or bump them. I hope everyoof the wooden bed slats is very poor, they will breane will be careful and cautious when buying this brand.
06/04/2024 After I complained, their customer service department tried to contact me and make repairs. I sent them photos, and they sent the complete parts to my home two days later (and gave them the broken parts). However, they made a wrong diagnosis and gave me the wrong bed board. I went to their customer service department again to reflect, but they said that my product was out of warranty and they could not take any action. Now I have not been able to use it for almost a week, which is unreasonable. I gave them my broken left bed board and now I have two right bed boards. I have no way to properly assemble my bed at all. Buying this company's products is a waste of money, time, and emotion.
If the problem is with the warranty, why did you try to fix it after my first complaint? Why didn't you explain it to me at the time of my first complaint? This is unreasonable

Got our bed about three months back and the mattress feels like absolute rubbish, it's like we are sleeping on springs.

Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge.

Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do.
I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress.

I will never use this company again and I would discourage anyone else from using them too.

Following two 'faulty quality' mattresses (as declared by beds.co.uk), which were both collected by your delivery team, 'beds.co.uk' have now failed to meet two refund deadlines. This afternoon, four phone calls I made were ended/cut off, without any attempt to call me back, or contact me by email. I have sent numerous emails, all ignored. Let's see if 'Julie', on the 'resolutions' email address, posted in reply to various customer complaints on this site, yields any response- if it does, and my issues are resolved satisfactorily, I will be happy to come back on here and give positive feedback, and thereby giving others hope that they take complaints seriously, but let's see. If they do not contact me, or resolve this, I will also come back here and report back for all to see.
Also, within a couple of weeks, the base of the bed has now broken (very thin/weak materials). As the phone kept being cut off this morning, I have as yet been unable to report this, so I will keep trying, and also expect a full refund. I have no faith whatsoever in the quality of the products and even less in the customer service.
beds.co.uk have very astutely ensured that their web address comes up first on any internet search, thereby giving the impression of a reliable and popular supplier. From my own experience thus far, and reading the complaints from others, I would certainly not recommend them to others, and sincerely hope that I can at least get my money back, so that I can use it to purchase an appropriate bed from another supplier. I am now about to have a second spinal MRI this week, and the lengthy delays and substandard products are undoubtedly exacerbating my pre-existing and ongoing health injuries.

I bought a mattress off this site for it to be cheap crap and sleeping on springs kicking into my back. On top of that the charged me £70 at the door for delivery charge because I'm not in free postage area 😡 wouldn't even let my animal sleep on it

No one order off beds.co.uk.
I ordered a anti bedbug memory foam double mattress and they delivered a stained mattress on 24th October that never expanded to full size so I had it sent back.

Today they collected it and delivered another mattress which was completely wrong. It was a cheap foam mattress king-size. I can't use it and it's taking up too much space.

I am so unhappy with two wrong items I want a refund and the company won't respond to me.

They ask you to write a good review before you have received the item and then they will waver the delivery fee. I asked for a refund and they refused to send me any confirmation of booking, give any of their names and they stole my money

Sent wrong mattress.refused to refund after 30 plus phonecalls and emails. Lies and more lies from them. Trustpilot and my bank are now investigating them.disgrace of a company!

Bought king size bed with drawers, the quality of the material is very bed, beds drawers are not strong at all, head board is flimsy and make noise when try to sleep on the bed, I called them few times to return but they are keep disconnecting the phone. In the attached picture from the web bed looks nice but not strong at at all

I am not recommending any one to buy this bed with drawers

I have had 2 beds now, both damaged no one now answering calls or emails would definitely not recommend.

Worst experience
Worst experience. Scam like service and evasive emails.
To give you a flavour of the experience…
I ordered a bed for next day delivery from their website.
The next day I got a confirmation email that the bed would arrive well over a week later.
I was instructed to answer this email if I needed to add any information.
So I answered it with 'please cancel this order as I would need to buy a bed today.'
6 or 7 emails between me and their "customer service" team member. Them; offering a sooner date.
Me; No thank you, cancel the order please.
Them; we will give you a discount.
Me; No! PLEASE CANCEL ORDER, I have bought a different bed now, as my wife is out of hospital today and needed a bed today! Just please cancel the order.
Them; so I will give you £20 discount and the bed will arrive on the 26th.
Me; what part do you not understand. CANCEL ORDER!
They ignored all my requests and today I got a phone call from the delivery company with a time slot for tomorrow and a phone call from the after sales team!
I have a poorly wife and new born baby and Beds.co.uk have stressed me out with their inability to understand plain English. They BEHAVE LIKE SCAMMERS!
Not only would I NOT recommend this company, I would actively encourage people to use a different company when finding a bed. Go local!

Worst company ever dealt with in any capacity. Damaging products awful service and unresponsive. They still owe me money and bed and i do not know when either will work out. One that did arrive, quality was shocking DO NOT TRUST

Whoever delivers for this company is a shambles got no knock on my door just a phone call which couldn't answer due to busy in the kitchen went to my door he seen me then turns around in his van and drove off wish I could lamp him just disgraceful now I'm angry cheers.

On assembling my new bed, one of the straps broke on the mattress. I emailed both of the two contact email addresses several times & also tried calling & using the online chat facility to report this & request a replacement or refund but Every attempt at communicating has been ignored.
This is by far the worst customer service I've experienced for many years. Seems like once they have your money they don't care.
I wouldn't touch them again with a barge pole.
Next stop, trading standards!

"Orthopedic mattress"
It's barely been used and the mattress has no firmness or pressure whatsoever. In fact I have a hours-lasting back-pain every morning after sleeping on it now.

The thickness is 8", not 10" as advertised. It's absolutely not the one from the picture.

This was advertised as an Orthopedic mattress! With one of the highest 'firm-ratings'. It's the opposite.
Terrible!

One week I waiting for mattress
And am calling office jest happen?
Person from office telling me like driver coming to my home but no one open door for him and he's have my door picture hahaha pic from google I telling him I have CCTV and no one arrives for all day including I as well all day at home I want to my return payment
You can't TRUST this place for any think!

I bought a mattress from Beds.co.uk, which turned out to be substandard. After 2 months use the mattresse had a dip, I phoned beds.co, they exchanged it, the second mattress had a huge dip after one month use. I am past the refund date which I understand but should you not send good quality product for the first time to your customer? Isn't it basics of good customer service? I would not recommend this company, I regret ordering from them.
Very disappointed
Also forgot to mention that orthopaedic mattress is not at all orthopaedic. It was medium firm on the 1st day of use and 2nd day onwards it's was extremely soft, have been having continously backache since buying from them. Also they keep offering me same mattress as an exchange.
Avoid at any cost.

Appalling from start to finish. Blatant lying on the website with regards to deliveries: they are not next day, but in fact an entire week! I tried to cancel the delivery but couldn't. The courier they use (premier?) was appalling. Turned up at 7am after giving me an ambiguous text with a 5 hour time slot a couple of days before. Rock up at my house at 7am, one guy on his own, drops my bed frame from the lorry and makes a hole in the box.

The quality of the bed frame was fine, but the mattresses were f****** SHOCKING. I wouldn't let my dog sleep on them (bunk beds). They were also both completely different models. My four year old lay on one and complained instantly that it was uncomfortable!

So returned the mattresses after haggling on the phone and the guy was blue in the face after trying to flog me some other crap offering of theirs for a discount.

ANOTHER week and some rude guy rocks up (on his own, again) and started questioning why I was returning them, why did I open the plastic covers (?!), could he back into my lawn as his partner is sick etc etc. I had to help him carry the damn things onto his lorry.

PLEASE, PLEASE avoid this horrendous company, or at the very least don't even think about buying their mattresses. Horrific episode and now I am still hunting for mattresses!

Worse company
I ordered 3single beds and a double bed in December. Purchase and initial delivery was ok.

When beds were built they were of poor quality and skins broke. All beds were then replaced. New beds were put together and parts were missing.

After numerous emails back and forth they agreed to swap one bed as I had bits from that bed to repair the others where parts were missing and damaged.

Their courier came later than advised with no correspondence and I had to pop out for an e argent call out. They advised they would take bed and leave other one outside as I was less than ten minutes away and we have full cctv covering the property.

When I returned there was no new bed, upon checking the cctv I could see the courier had taken the damaged bed and no new bed was delivered.

I sent the cctv and was emailed back to say a delivery has been scheduled. On the day of delivery they contacted to say they had not received the bed back and therefore would not be sending another until they had received it.

I again emailed and have done on numerous occasions and still til now we have not received the bed nor being given and advise how to rectify this. They do not reply to emails. They send same message over and over again but do not address how unacceptable quality there products are. They are not helpful they just want to sell with no after sales help. No quality in the products.

It has been 8 months and they have not delivered the bed that they agreed to swap although they have had CCTV of their driver collecting it.

I can only advise you to purchase elsewhere these people are money robbing thieves and are not helpful and will not be there if you have any problems after.

Very annoyed customer who is in the process of getting legal process started.

Is sheet company not recommended i will pay 600 for double bed and after month matress it deform and bed creaks

Bed delivery was incorrect. I tried to explain to the driver that he should wait whilst I called the company 'they don't give a f... about our time.'. He then dragged back the goods and left. I called Bed.co.uk who apologised and sent an alternative bed with 'memory foam' mattress. The mattress allegedly memory foam will give all who do not have back problems, definitely orthopedic issues. The wheels once secured on the base, just fall out. I was desperate. I strongly recommend that customers spend a little extra and get value for their money, In the end, I went to Dunelm and purchased a memory foam mattress and bed. I paid an extra £60 and have had the best night's sleep ever, plus it was a double bed and not a single bed that I purchased from Dunelm.