• Beds.co.uk

Beds.co.uk

Overview

Beds.co.uk has a rating of 2.49 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and poor quality problems. Beds.co.uk ranks 14th among Beds sites.

  • Service
    64
  • Value
    57
  • Shipping
    60
  • Returns
    36
  • Quality
    58

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
55
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What reviewers want you to know

Positive highlights

  • I was also quoted to delivery dates both within a week, so I can not fault this service at all.
  • Absolutely fantastic purchase of king size ottoman bed frame.

Critical highlights

  • I have no faith whatsoever in the quality of the products and even less in the customer service.
  • Really poor service as far as I am concered, The mattress I ordered has non-existent memory foam.?
How would you rate Beds.co.uk?
Top Positive Review

“Fantastic Customer Service”

linda c.
1/19/23

Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem

Top Critical Review

“Poor quality”

Mohammed N.
2/16/24

Bought a Mattress from them and after returning it 3 times and tell them what I want, they still sent me a very poor quality Mattress. On the website it is mentioned that the mattress is 2000/3000 pockets but I doubt it. Although the outer material is good but inside just a normal spring mattress selling in the name of pocket spring. Although they have refunded me half the price I paid for but I still regret every time I sleep on the mattress!

Reviews (819)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) delivery date (37) memory foam (62) bed frame (30) quality bed (32) trading standards (15) delivery driver (25)
Thumbnail of user lindac4685
1 review
0 helpful votes
January 19th, 2023

Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem

Thumbnail of user terrib46
Julie.P Beds.co.uk R. – Beds.co.uk Rep

Hi Linda C, Thanks for your lovely review :)

Best Wishes
Julie.P
Beds.co.uk Customer satisfaction Team.

Thumbnail of user steves1019
1 review
0 helpful votes
September 17th, 2019

I had very good customer service from Zak when ordering my bed. The prices seem very competitive, so hoping the product matches their customer service when it arrives.

Thumbnail of user jf127
1 review
0 helpful votes
July 30th, 2017

Don't understand M. B's complaint - never mentioned the mattress itself once, just delivery!
My Mattress is brilliant, the whole service; whether it's another sub company that deliver - who cares. The deliverer was immensly helpful and more importantly the Mattress was much cheaper than others I've been viewing and is very comfortable so far! Nice one Beds.co.uk

Thumbnail of user sp1130
1 review
0 helpful votes
August 14th, 2017

Have read some previous poor reviews and was worried. But... ordered last Sunday and told next day for bed but 7-10 for mattress, I opted to wait and have both together. This morning (6days later) both were delivered (after receiving text and E-mail day before).
Absolute quality at a great price, I was expecting cheap and nasty but got cheap and quality. Easy assembly and looking forward to testing it out tonight.
Highly recommended.

Thumbnail of user caroleh33
1 review
0 helpful votes
November 13th, 2017

Slight trepidation due to price but decided to go ahead from looking at reviews and purchased double ottoman with mattress. Whole ordering experience a breeze, choice of delivery and delivered when said. All components carefully packaged. Bed built in a couple of hours. Perfect. Excellent value.

Thumbnail of user johnh2325
1 review
0 helpful votes
September 12th, 2019

Maz was very helpful in helping me to choose a bed and arranging quick delivery
He checked stock while I was talking to him so that I could get a speedy delivery

Thumbnail of user lindac322
1 review
0 helpful votes
November 27th, 2017

Very comfortable bed, fast delivery, great price, would recommend only downside I had to struggle to get rid of my old mattress.

Thumbnail of user vanessak56
1 review
0 helpful votes
September 24th, 2019

Sales Agent professional and extremely helpful. Resolved my problem really quickly. Would definitely recommend.

Thumbnail of user zoew20
1 review
0 helpful votes
September 18th, 2017

Excellent Super King Size Bed & Memory Foam Mattres! Excellent Delivery Time! Very Impressed with everything! Highly Recommended

Thumbnail of user lisan91
1 review
0 helpful votes
April 28th, 2017

I ordered my bed online and rang them a few days later as i had read bad reviews. I received my confirmation by email and during my phone call booked my delivery slot. Emailed the day before to. Check all ok for delivery and got a personal phone call and email. Delivered on time. Great mattress and divan. Very pleased as these were twice the price in dreams.

Thumbnail of user claired46
1 review
0 helpful votes
November 13th, 2017

I recently ordered a bed from beds.co.uk I needed a little more information so messaged them and had a reply almost immediately.
Something like this is a clincher if you are looking to buy straight away. Very helpful and polite communication.
The bed was delivered exactly as promised even to the correct hour.
The bed ancd mattress are as described, easy to build and extremely comfortable.
Very pleased with my overall experience and it was great value for money.
Will definitely look to buy from thrm again in the future.

Thumbnail of user johnn1264
1 review
0 helpful votes
November 26th, 2017

Needed a new bed for our guest room and decided to purchase one from Beds.Co.UK. Easy to order and was able to arrange a day for delivery of my choice. When the bed was delivered I could not believe the quality of the product for the price I paid - excellent and easy to put together. Also purchased a mattress as well, again excellent quality for the price. Have now recommended Beds.Co.UK to my sister who needs a new mattress.

Thumbnail of user haideeh
1 review
0 helpful votes
August 27th, 2017

Wanted a budget priced patio set to put us on for a couple of years. Found the perfect set, at a very reasonable price. Very smooth transaction. Delivery date set. Driver even rang me when he was 20 minutes away. Husband found set alittle fiddly to put together but we got there & I am very happy with my purchase. All round an excellent experience

Thumbnail of user arleneg12
1 review
0 helpful votes
November 26th, 2017

Delighted with the Ottoman small double bed, very easy to assemble and the recommended Mattress is extremely comfortable and well made with removable cover for machine washing. The price was the cheapest I found both online and in stores, the free delivery is a great saving too. Overall I am extremely pleased with my purchase and will definitely be using Beds.co.uk for future purchases.

Thumbnail of user sonjaf5
1 review
0 helpful votes
November 24th, 2017

Good service throughout. Good quality for the money. Very happy with my purchase and would definitely use again.

Thumbnail of user nicolam36
1 review
1 helpful vote
September 27th, 2017

Brilliant shopping experience! Their communication from the moment I ordered to delivery and beyond has been fantastic. Very pleased with the bed I received. It was exactly what I was expecting and the whole process was extremely easy. I would definitely purchase from Beds.co.uk again and highly recommend.

Thumbnail of user louises63
1 review
0 helpful votes
October 26th, 2017

Excellent service, fast Delivery and with an allocated time slot so not waiting around all day, great Bed frame, great price

Thumbnail of user johnp595
1 review
0 helpful votes
August 25th, 2017

I was given a choice of delivery days and the bed I ordered was delivered on time on my chosen day. The actual process of ordering and choosing the delivery day was easy and I was asked straightaway regarding the delivery day. It was also confirmed back to me. The actual bed is great quality and the instructions were easy to follow. I would purchase again from this company as the goods are great quality and the customer service is super too! I ordered from ijinteriors on ebay.

Thumbnail of user paulh321
1 review
0 helpful votes
November 26th, 2017

Excellent service with super quick delivery, ordered Tues came Sat after picking delivery day. I have now bought 2 beds from Beds.co.uk and would definitely buy from this company again. Great products for fantastic prices and will be recommending to my family and everyone. Thank you.

Thumbnail of user lyndar18
1 review
0 helpful votes
July 16th, 2017
Verified purchase

Fast efficient service. Good customer service. Had an issue with a part, resolved quickly replacement dispatched. All by email no waiting on the phone!

Thumbnail of user kevinr153
1 review
0 helpful votes
December 5th, 2017

Goods were delivered promptly and very well packaged. Exactly as advertised. Highly recommended and have passed their details around the office.

Thumbnail of user petec291
1 review
0 helpful votes
July 23rd, 2020

I recently placed my order incorrectly. I called to amend it and got through to Sarah who did this for me immediately with no issues. She was very helpful and polite and very professional.

Thumbnail of user benz15
1 review
1 helpful vote
January 2nd, 2018

Good quality double bed which was delivered very promptly. Would not hesitate to recommend this company to anybody.

Thumbnail of user peterw146
1 review
0 helpful votes
November 10th, 2017

Excellent design with mattress and storage by far the best we found for the price. Delivery was very quick will be ordering from here when I get to decorating the spare room

Thumbnail of user trayw1
1 review
1 helpful vote
March 3rd, 2017

Ordered a bed Sunday... bargain price of £139... free delivery on a date of your choice, chose Saturday morning for convenience and turned up as expected... good quality bed... very pleased... thank you!

Thumbnail of user terrib46
Julie.P Beds.co.uk R. – Beds.co.uk Rep

Thank you for your kind message! We are happy to see you were happy with the product and the service. Kind regards,
Terri

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From the business

We are specialists in beds, mattresses and rattan garden furniture.

Business History

We are a small family run business based in the Heart of the uk in the birmingham area.

Company Representative

Thumbnail of user terrib46
Julie.P Beds.co.uk R.
Advisor
Typically does not respond to reviews

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