• Beds.co.uk

Beds.co.uk

Overview

Beds.co.uk has a rating of 2.49 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and poor quality problems. Beds.co.uk ranks 14th among Beds sites.

  • Service
    64
  • Value
    57
  • Shipping
    60
  • Returns
    36
  • Quality
    58

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
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What reviewers want you to know

Positive highlights

  • I was also quoted to delivery dates both within a week, so I can not fault this service at all.
  • Absolutely fantastic purchase of king size ottoman bed frame.

Critical highlights

  • I have no faith whatsoever in the quality of the products and even less in the customer service.
  • Really poor service as far as I am concered, The mattress I ordered has non-existent memory foam.?
How would you rate Beds.co.uk?
Top Positive Review

“Fantastic Customer Service”

linda c.
1/19/23

Excellent service from this company we ordered an end of line 4 piece conservatory set, this was delivered on the day we were told, unfortunately there was a damaged piece and no screws, we phone the customer service and they were fantastic and arranged for the damaged piece to be replaced and sent a full set of screws with no problem

Top Critical Review

“Poor quality”

Mohammed N.
2/16/24

Bought a Mattress from them and after returning it 3 times and tell them what I want, they still sent me a very poor quality Mattress. On the website it is mentioned that the mattress is 2000/3000 pockets but I doubt it. Although the outer material is good but inside just a normal spring mattress selling in the name of pocket spring. Although they have refunded me half the price I paid for but I still regret every time I sleep on the mattress!

Reviews (819)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) delivery date (37) memory foam (62) bed frame (30) quality bed (32) trading standards (15) delivery driver (25)
Thumbnail of user annea44
1 review
0 helpful votes
November 29th, 2017

Lovely mattress at very reasonable price. Very good communication and efficient effortless delivery. Well done, guys!

Thumbnail of user debbieb916
1 review
0 helpful votes
May 18th, 2020

Ordered a. Mattress. Phoned and spoke to Sarah who arranged a quick and speedy delivery. Great service

Thumbnail of user sarahp213
1 review
0 helpful votes
November 23rd, 2017

Great value for money. Items arrived quickly and the instructions were easy to follow which made putting up the bed very easy

Thumbnail of user rebeccap117
1 review
0 helpful votes
November 23rd, 2017

I purchased a double bed with memory foam mattress. The delivery was quick & efficient. Though we did had problems fixing the base together, but after 1 phone call an email was sent & sorted. It would have been helpful if the instructions were sent with the bed. Felt it was good value for the money I had spent

Thumbnail of user ethang18
1 review
0 helpful votes
April 22nd, 2018

Beds good quality for the value of the money, only reason I didnt give 5* is due to the instructions being difficult to follow.

Thumbnail of user phillipl30
1 review
0 helpful votes
March 26th, 2017
Verified purchase

Easy simple and effective, can't complain at that.
Product was delivered very quickly and as discribed

Thumbnail of user juliand23
1 review
0 helpful votes
November 23rd, 2017

Good service, get to choose delivery day/time. Bed was delivered as described. If ive wasted my time reviewing this for £20 I wouldnt be surprised.

Thumbnail of user adriennem22
1 review
0 helpful votes
December 14th, 2017

Quite happy with my purchase. Delivery was as promised. Mattress perhaps not as firm as I wanted, advertised as firm but felt quite soft if you sit at the edges but comfortable when you lie on it and super thick! Bought the 2000 sprung pocket mattress.

Thumbnail of user nicke53
1 review
0 helpful votes
November 24th, 2017

Does just what the promise states... excellent. Two mattresses that were great value and really friendly delivery people. Highly recommend this Company.

Thumbnail of user elainep32
1 review
0 helpful votes
November 30th, 2017

Good quality product. Prompt delivery. Bed is very sturdy and comfy. Very good price also. Easy to build.

Thumbnail of user simonc92
1 review
0 helpful votes
November 23rd, 2017

Bed was good value and relatively easy to put together, unfortunately, all the plastic corner pieces snapped within a few days. After contacting customer services replacements were sent out promptly and the bed is now repaired and very comfortable

Thumbnail of user haydenp16
1 review
0 helpful votes
November 15th, 2017

Great quality mattress and bed, great price for what I got. I purchased the "Rimini 4 Drawers Leather Storage Sleigh Bed" and it arrived at around 9am I believe on the day that I specified. Very helpful delivery men, the bed was in my house within minutes and from there I could start construction.

The frame is easily constructed with a very simple and easy to use instruction manual. I had it built within 30 minutes.

My one and only gripe with this bed was the construction of the drawers. If you do not own power tools like me, then I would strongly advise going out and purchasing or borrowing an electric screw driver. The drawers do not have pre-drilled holes for screws and holes for wooden dowels meaning that for me, I had to manually screw in screws with an ordinary screw driver. Some of the panels of the drawers are quite thick so this proved challenging and turned a simple 30 minute job into about 2 and a half hours.

No clear warning was made to suggest that power tools would be helpful before or after I purchased the bed.

5 stars would be given if drawers were easy to construct. 4 stars for being good quality and worth purchasing in every other aspect.

Tip for consumers:
Make sure you have power tools before you purchase this bed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonye34
1 review
0 helpful votes
August 31st, 2017

This is the second bed I've ordered from them, I've not had any problems, for the price what more would you want?

My only issue would be with eBay as I wanted to buy from the same seller and you can't search through your purchase history anymore?

Thumbnail of user amil64
1 review
0 helpful votes
November 23rd, 2017

Excellent price, fast delivery and love this bed! Good customer service, would definitely recommend

Thumbnail of user michaelj278
1 review
0 helpful votes
November 26th, 2017

I am very pleased with my new matress. The only thing that was off was that I did not get a delivery date confirmation... But its here and its great.

Service
Value
Shipping
Quality
Thumbnail of user amberb84
1 review
0 helpful votes
November 23rd, 2017

Everything was so simple and quick. Only issue was trying to arrange for delivery as they could only show 2 weeks of dates that were fully booked. Had to keep looking to see if they had any availability. Put a note on the system about my working hours and they delivered it for me first thing in the morning. Quick and reliable.

Thumbnail of user kalsumak
1 review
1 helpful vote
January 4th, 2018

Quick and efficient delivery on a Sunday which was perfect for me, just after the Black Friday sale.

Thumbnail of user navaneethb
1 review
1 helpful vote
December 19th, 2017

I was very impressed to be frank. Value for money. Hassle free service. I would surely recommend Beds.co.uk for others.

Thumbnail of user katef50
1 review
0 helpful votes
November 23rd, 2017

I was very pleased with the service from beds.co.uk. The delivery turnaround was very quick and the delivery man carried the bed upstairs to cater for disability which was greatly appreciated. There were no instructions for the assembly but it was relatively staightforward.

The bed itself is great value for money - really comfortable and it looks good. Would be very happy to recommend the company.

Thumbnail of user maym28
1 review
0 helpful votes
November 23rd, 2017

I ordered a double bed and two single beds, I had to cancel only one of the single beds and when they delivered my order I received only a double bed. I called the customer service, they were very efficient and a week later I finally received the single bed. I am really happy with my purchase!

Thumbnail of user darrenw39
1 review
0 helpful votes
November 29th, 2017

Excelent service, up to date all the way with delivery times etc quick and easy online ordering.
Delivery man polite and very helpful. I would buy from here ahain and recommend to anyone.

Thumbnail of user tanyab52
1 review
0 helpful votes
November 23rd, 2017

I ordered a double ottoman bed and mattress and was very impressed with not only the cost but the quick and efficient delivery. The bed itself was easy to assemble. I dont expect the mattress to last forever but as a guest bed, I am very happy with my purchase.

Thumbnail of user jennih4
1 review
0 helpful votes
December 14th, 2017

Excellent quality beds at fab prices recommend to friends only problem is that 1 of the wheels are missing from divan base but hasn't effected the use n other bed we ordered was perfect.

Thumbnail of user bevg13
1 review
0 helpful votes
November 23rd, 2017

Bought garden furniture due to good price and free delivery. No problem with placing order online and it was delivered as agreed. Driver rang forward with eta which I liked.

Thumbnail of user adrians68
1 review
0 helpful votes
October 25th, 2017

A Positive experience, pleased with product, only minor reservation being that feet on bed could be improved. Good delivery, received efficiently and in good time. Bed is attractive, comfortable and good value for money.

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From the business

We are specialists in beds, mattresses and rattan garden furniture.

Business History

We are a small family run business based in the Heart of the uk in the birmingham area.

Company Representative

Thumbnail of user terrib46
Julie.P Beds.co.uk R.
Advisor
Typically does not respond to reviews

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