Bed Bath & Beyond

Superb deals on kitchen appliances. I also bought the Washed Linen Cotton Duvet Cover Set that is so comfortable and soft. Reasonable prices for high quality products. Impressed with the on time shipping service.

Overall my experience has been positive and satisfied with customer service at Bed bath and Beyond and will shop again.

I'm a purchasing assistant. I get to help people choose where their money gets spent.

With that said -- I buy LOTS of big orders from many online retailers.

I've had minor hiccups with BB&B that were always handled quickly and resolved with one email to support. My most recent order was for 72 items. They shipped same day, received the next day and that itself was impressive. I had 4 units missing. I let them know and I had the tracking number for the replacements that same day. Staff has always had good grammar and professional kindness in the replies.

Needless to say, I will have no problems ordering another 72 items anytime.

I used to love BBB, but stopped shopping with them as much as the merchandise seem to like Sears, Kmart, JCpenny not keep pace with trends. The stuff all looks low end and like it would mostly be used in your Grandmother's trailer. You used to go in there and the bedding was wonderful and of the same quality as what you would find at Nordstrom and old Macy's before Macy's got kind a tacky.

I hope they can adjust quality and easy of ordering and the annoyances on the website and save themselves as I would be truly sad to see them go. The stock was so limited I bough few things for the dorm or for my home as they had nothing I liked the styling. The problem might be the Buyers. Where Walmart, target and Amazon have gone up, they, Land's End, Sears and Macy's have gone down.

When you can order and check out at Amazon and Target and have fresh tasteful styles in home goods being sold at Walmart (who would have called that?) why go to BBB and look for 1 or 2 styles of dust broom. Or 3 ugly brooms. They used to be the place that had 17 different scrubbers. So think what they are buying and selling is only appealing to older people, or people with limited income that can't afford to shop elsewhere.

I think better designed hipper products and of a slightly better quality and a website where one did not encounter an issue every time you tried to check out would go a long way. I think it's mostly the borning stock the high shipping and site hiccups. I shop with Amazon as I can get free shipping.

My family seems are very fond of BBB Promo Damask table top set. We almost change every season like Harvest/Fall, Holiday, Spring. From table cloth, napkin, chair cover and seat cover, almost all sets. It's not just because it's promo which equals "cheap", I'm actually quite surprised the hand-feel of the fabric is very good, worth of money. Plus some time I can bought some natural look Placemat to decorate my small table. Anyway, i cannot speak for other product line from BBB, but I think at least the table top stuff they sell most time are quite cool.

So glad they brought back the chance to get some oldies but goodies, I like the lotion a lot, candles smell great, the store is nice to go into. Great products and good sales now and then.

Standard assortment.
But tangible discounts and favorable offers.
Some products do not match the description on the site.

Currently it is November but I made a big purchase of over 40 items online in September. I called to receive an updated status because I have not received them all. Mrs. Yolanda helped track all purchases but not only did she help me with that but since the item was discontinued she gave me a few options I can use to still execute without having to spend more money or even return (since the items were already purchased in store.)
It may not seem like much but she was super helpful, professional, and customer service skills were amazing! This process to track the shipments took at least an hour but she was still willing to assist.
If you need any assistance or have any problems with any purchases at the Bed Bath & Beyond in DC I HIGHLY recommend talking to her!

Hi there. They are pretty good in their field. My friend ordered furniture and she is satisfied with the quality.

I feel like you don't know a business until you've had a problem with them.

I was really annoyed because I ordered a glass bowl and it arrived totally shattered because it was packed so poorly.

But I'm still leaving a four star review because of how the issue was handled. I contacted them through their chat function and was promptly apologized to and given a refund without having to go through the hassle of returning the shattered item.

Therefore, in spite of the packing mishap, I will definitely continue giving them my business.

Just shopped there. I found they had an excellent selection of products. I also was very pleased to get their discount using the coupons they supply to email address.

Dont let the name fool you. They sell way more then Bath items. Kitchen, rugs, everything for your home. A little bit like a home decor shop from Sweden, but smaller. Prices are ok, on sale items are value packed. Customer service is excellent. However, each store carries different items depending on the region the store is in. Worth going to for a new home or apartment decor.

Love these products and all all of my bedroom bits and pieces from this company. Never been disappointed with them yet

I recently moved and needed some new household items. I had no time to shop in store, so I did my shopping online. I changed my address so it would be delivered to my new place. I was happily surprised to find that my items beat me to the new house! The day I moved in the package was waiting for me. I was worried, as one of the items I ordered was a shower curtain and liner. I also love that there are always coupon codes available all over the place. Or, you can use the 20% off coupon that always come in the mail, or in the newspaper. Very good experience.

Pros:
- They process in-store pickup very fast
- Quality is good

Cons:
- Price is on the higher side
- Local store inventory is sometimes limited

9-13-20 I placed an online order to be delivered. 11-14-20 the order never shipped, tracked or delivered to me! I have called customer service three times, last time it was over an hour long call. They never shipped my order and they won't give me my money back! Update: they did finally give me a refund and a gift card. I have not had any more issues with my orders. My experience has been much better.

9/29/17
I like this place as it definately has stuff we guys actually like. Towels are a great deal and i know i love mine and have held up very well for two years now and are still super absorbent, just do not use fabric softener as it coats the fibers and makes them less absorbent over time.
A very good store here in Canada.

I just got a whole new comforter set from here. Good selection, helpful staff. Prices are a bit steep.

Expensive, but with their coupons... I love navigating in their aisles, but I am always super tempted to buy something I "really need/want/always dreamed about" and want not on my shopping list.

Seems everything I find at BB&B is good quality. Not a lot of cheap stuff. This is reflected in their pricing too, but I buy things to use them and not have them break in the first month. The stores can be a bit intimidating with items stacked to the ceilings, not an issue with the website. Plus, being able to order on the web and then pick up at the store is nice.

When it comes to shopping for home goods, the mother store of domestic goods is... BB&B! They have everyting at this store, whatever you need for your home they'll have it. The only thing I wish they had more of is customer service reps who worked on the floor. Its always a hassle trying to find someone to help me. I spend more time looking for help than I actually shop!

Bed Bath and Beyond stores are not as huge of other large chains. What they do tend to beautifully display includes marvelous colors, materials, styles, and designs.
My two disappointments with them are these:
1. They charge what the items are really worth, (which unfortunately, is a lot of money.);
2. Though everything is beautiful, it is usually not what I have been looking for.
Otherwise, I just like to browse there, be occasionally, I do pick up delightful items there.

Love this store one of my favorite places to get that little extra home thing to put in the corner here or there, always take a coupon folks