Beauty Bay

Okay, the site is expensive and shipping takes a while, let's get that out of the way.
But if you're from Europe, this site is the only way to get certain items, as it's placed in the uk.
If you're from Europe, you can't buy anything over 22 euros outside of the EU without having to pay 30+ border customs, which gets annoying really quick.
If you're from the EU, this site is our solution to border customs, if you're from any other continent, there are better sites

I placed my order a month ago or so, but after it appeared as despatched the carrier site showed no clue of the package even tho i paid for tracked service... i waited about a week then contacted BB... first an automated response is what i've got, telling me to wait 25 work days for it to arrive... i understand and had no problem waiting due to pandemic situation and also 'cause for me is truly rare to receive an international package in less than a month but as my request was just to know where my package was at, i responded that email and got an answer back a day after, now from an agent, telling me my package got lost in i'ts way to the carrier and as for that my money was refunded back completely including shipping... my advice is to don't overflow attempts of reaching them, just be as clear as it can be in your few approaches, and maybe it's easier to have a response. After a week my money was back into my account. Luck to all! ;)

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I received a package that had been damaged, and the staff takes a while to respond. They seem to be great at selling products, but not so great with interacting with customers. Wouldn't really recommend, they're are better websites out there to order from.

I'm from Australia but, I can understand with the whole COVID-19 going on right now especially when ordering things from overseas. I haven't gotten my package yet which is fine. However, they need to improve their tracking system because I placed my order on Friday 13th of March and the site said that I placed my order on the 2nd which was a wth moment.
They have updated it though thankfully, but it would be good if they could improve tracking especially when paying a lot of money for makeup you can't really get without driving for ages..

I ordered my things about a month and a half ago, I was worried when I read these reviews, but once I really considered I got scammed, a few days later my box came! Packaging was great so nothing leaked (some reviews mentioned that). I never really got solid updates on my package which worried me, but nevertheless I got it, and it looks legit. I hope everyone gets as lucky as me and gets their package(s).

(UK purchaser) I ordered 1 jeffree star lipstick in unicorn blood, 1 of his skin frosts in mint condition and a gerard cosmetics mini setting spray; the products I actually received were correct and they were all in great condition apart from a bit of muck on the skinfrost's mirror, I wasn't too fussed about that. The tracking is absolute ****, at first it told me my order didnt exist and then it told me what depot my order was at, but nothing else. I was terrified that my order would be lost as there are many reports about missing parcels, and when I did contact their customer service asking about my parcel not existing they didn't respond. When my package got here it wasn't anything special, it was in a bag with just brown paper and wrapped in bubble wrap.