• Beats

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Overview

Beats has a rating of 2.86 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Beats ranks 26th among Headphones sites.

  • Service
    3
  • Value
    4
  • Shipping
    5
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Beats?
Top Positive Review

“Game changer by beats”

David F.
4/4/22

I just got my beats studio 3 headphones and they sound amazing! The noise cancellation works to perfection, when I'm on the train or walking around the city I can't hear nothing but the music. The sound is the best I've ever heard from any headphones I've had in the past. The bass is tight yet deep and the highs are clear and crisp. The battery life is long, I usually charge it only once a week. If you're and audiophile like me, you will be so glad to be an owner of these tremendous beats headphones.

Top Critical Review

“Bad Interference with iPhone”

b d.
12/14/22

Apple told me it was likely my device causing the issue, then I told them they also made the device and they clammed up. I get random interference sounds which are loud and bad. Spent hours with support, sent product back in (Beats Fit Pro) and they returned it saying it's fine. It's not fine. I'm done with Apple, this is nonsense. $200 for a pair of earbuds that doesn't work and hurts my ears with loud sounds is not cool. Their BS support is basically gaslighting, telling me it's my fault.

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user bd196
2 reviews
2 helpful votes
December 14th, 2022

Apple told me it was likely my device causing the issue, then I told them they also made the device and they clammed up. I get random interference sounds which are loud and bad. Spent hours with support, sent product back in (Beats Fit Pro) and they returned it saying it's fine. It's not fine. I'm done with Apple, this is nonsense. $200 for a pair of earbuds that doesn't work and hurts my ears with loud sounds is not cool. Their BS support is basically gaslighting, telling me it's my fault.

Tip for consumers:
avoid this product

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarat313
1 review
1 helpful vote
October 8th, 2021

Don't waste your money. The screws always fall out and you can't keep them on your ears. Dre sold it to Apple…. Hmmmmmmm

Thumbnail of user levmbook
1 review
0 helpful votes
June 8th, 2023

I get it. People don't review when they're satisfied with the product. They only do it when they're unsatisfied. I'm with you and I haven't reviewed a product in years. DO NOT BUY BEATS. I'm embarrassed that I spent money on these. The battery life is absolute GARBAGE. I'm lucky if I get two hours out of them before I have to recharge. I tried to return them but they refused to refund. On top of that the audio quality is not worth your penny. Avoid these at any cost and put your money into a different brand that actually follows through on what's advertised.

Tip for consumers:
My old Heyday earbuds had a longer battery life, more durability, and an equal audio qualify for half the price. Beats are a scam.

Products used:
Powerbeats Pro

Shipping
Thumbnail of user nickb790
1 review
0 helpful votes
October 2nd, 2021

I've had these headphones 5-6 years now and I can't even say anything positive about them. They never charge the audio won't come through. This is the worst product I can ever own.

Thumbnail of user rileyc72
1 review
0 helpful votes
September 7th, 2020

I purchased the beats 3 years ago and I have gone through 7 pairs of headphones in that time. Absolutely the worst headphones I have ever purchased in my life in the only reason I had 7 was because I was getting them repaired and the sent back to my house for free. I got tired of the poor Quality and purchased a pair of headphones that cost $20 and haven't had one Issue.

Thumbnail of user anonymousa1245
1 review
0 helpful votes
December 4th, 2020

I purchased my headphones May 2020. I enjoyed the headphones, I mean I really enjoyed the headphones! My music sound AWESOME! However, in early November 2020, I was folding my headphones to put them back in the case and they broke. I always put my headphones in the case, I even kept the receipt from when they were purchased in May 2020. I did research online to see if there was warranty for the headphones because I only had them for 6 months. There was a warranty and I called the support desk and I was informed I could send my headphones to be repaired. I got an email stating they have been trying to contact me about my headphones (no phone calls or email) until 11 hours ago from today and then another one from 48 minutes ago stating my headphones could not be repaired due to "accidental or misuse" I really wish I had the headphones at this point so that I can show pictures. There are broken when you fold the headphones inside to put them in the case. The representative Jason stated they could fix the headphone I would just have to come out of pocket for it. I said "well, how much is it?" Jason said, "$199." That's how much I paid for the headphones! I will never buy beats, or any other apple product EVER AGAIN! They suck and don't care about the consumer. There were no dents, scratches, or anything that would support the claim of misuse/accidental. I wish I had them now so I could add pictures.

Thumbnail of user jadenj13
1 review
0 helpful votes
September 22nd, 2022

The beats studio buds affter 1 week the one of the earbud started to cut off very dissapointed when it got stolen i relied on the beats app locator but did not work

Thumbnail of user evan86
1 review
0 helpful votes
April 7th, 2022

The materials felt absurdly cheap for the price. The logo and accents on the headphones were faded and uneven in certain places. Does not look nearly as nice as the pictures on the website. Overall, it looks like it was made in a third world sweatshop. Don't even get me started on the sound quality, or rather, lack thereof! Absolutely terrible! Mostly treble, very little bass, mids are totally lost. The bluetooth function is very spotty, I ended up trying out different aux cables. I tried my highest quality aux cable and the sound still sucked. These headphones are not designed for music lovers. I am WAY happier with OneOdio Over Ear headphones. They're only $30 dollars (a fraction of the cost of Beats by Dre) and they are way better quality for the price. PLEASE DO NOT WASTE YOUR MONEY ON THESE CHEAP PIECE OF CRAP HEADPHONES

Value
Shipping
Quality
Thumbnail of user kalebp
3 reviews
28 helpful votes
January 5th, 2015

These headphones are total garbage. They have bad sound quality and the price is a rip-off. I can literally go to Dollar General and get better sound quality headphones for at least $100 less. BOOOOOO.

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