Bealls

I received a damaged monopoly game and they expected me to pay for shipping and handling. This is not good customer service.

Horrible customer service. I ordered a boys' bathing suit which arrived with the security tag (dye-releasing) still affixed. I contacted the company immediately, requesting that they send a replacement. We are leaving for vacation on Friday (which is why I ordered the bathing suit to arrive on time) but their terrible customer service rep informed me that all they could do was send an envelope for the return/exchange of the suit. She insisted that they could not send a replacement via priority mail. So we now have no bathing suit for my son since they are impossible to find this time of year in NJ. Never dealt with a company so unwilling to please. This was 100% their fault. Will never order from them again.

Ordered a Mrs. Potato Head & received a Mr. - while that seems trivial to be concerned about, not what I ordered. Customer Service agent told me to 'take a deep breath' after she told me she had to charge me an additional $7.78 for what I actually ordered to begin with. I asked what for and she said 'we need a paper trail'. I opted to keep the Mr. But will NEVER order anything else from here again - too many other retailers can have my business and money instead.

I ordered a pair of sandals that never arrived. When I complained they only sent me a fraction of my money back. Terrible experience. Do not recommend.

We were falsely accused and charged for the number of items put in our bag while shopping in PCB. BAD!

This is the third time I have bought an article of clothing and/or a towel and it has the worst smell to it. After coming out of the dryer and it ended up stinking my whole load of clothes. I am over bills. I will not be buying any more clothes or towels. Or anything like that from you guys do something about whatever they're putting in these garments to preserve them. Once I get them home and take the tag off and wash them a million times I can't return it. What am I to do? You figure it out?

I ordered from Bealls eight days ago its still not here, I live 1,400 miles away? I had to hunt for the shipping info? What good reputable comany does that? There was no information giving about shipping it just a receipt I bought it. I definitely would never ever order from them ever again and if you were wise you wouldn't either they need to clean up there act and treat the customer as one sending you all the shipping info when you purchase something or lose valuable customers. Hopefully it will arrive before the end of summer!

Before Burkes became Bealls the women's plus size apparel was okay. When I visited Bealls in Rocky Mount, NC on 6/14/23 I could not believe the selection of clothing that was available. The blouses especially were hideous! Every piece was a print. Not sure who the buyers were targeting when choosing the Plus size women's clothing but they made poor choices. The customers that I have encountered while shopping in Burkes/Bealls don't represent that style of dress.

The merchandise is now poor quality and not attractive! What happened? I always enjoyed shopping there, but now it is really a waste of my time.

Ordered a purse and it arrived but not what I wanted. I paid half the price of what I paid for the purse to ship it back! MOST reputable companies will provide a return shipping label! So, I paid to ship it to me…. Not satisfied…. They won't provide a label to ship it back…. So, I paid more to ship it back!, do your research…. I didn't and learned the hard way!

No senior discount, not your customer anymore. Going to Ross and get my 10%. BYE! They said they made it better. DON'T Think so!

Their site kept my payment info but never let me check out and their customer service is non existent

I notice the prices going higher than department stores like Macys. There are a lot of less quality brands that we have to return due to rips.

I bought a pair of sneakers which l returned last year October. I have not received my money back in spite of several calls and emails. Each representative tells you something different. STOP BUYING FROM THEM, THERE ARE THIEVES PERIOD!

WARNING: DO NOT PURCHASE ANY ITEMS FROM BEALLS FLORIDA. I bought this beautiful bath set as a gift from Bealls Florida for a dear friend of mine, and I was so excited about surprising her with it. Instead, the package was delayed and arrived on December 27,2022 instead of the expected arrival date of December 24,2022. Then, it was delivered to the WRONG ADDRESS. Bealls Florida did not care. They refused to issue a refund. They refused to even respond to me. Bealls Florida, consider my payment as a donation. Happy New Year.

Worst experience I have ever had I destroyed card on August 15 after paying balance of $5,17 and today have received 2 calls saying I owe them late fees for August and Sept from some middle east person rude and not proper English.

Horrible that this company does not offer free returns, especially today when so many companies offer free shipping and returns. The cost of the return was basically the cost of the defective product. First and LAST TIME shopper!

This is honestly the first review I have ever left for a company online in the form of a complaint. I was in a Bealls store in North Carolina when I witness two females, walk out the door with a cart, absolutely full of merchandise, along with a black Jessica Simpson suitcase, which possibly would have had items inside as well. I very quickly informed the staff as the two women were putting items in their car as fast as I possibly could. No one seemed concerned at all. When I tried to call the customer service number to report this as well I have honestly never had anyone in customer service speak as rudely as the person I spoke with. She was not interested at all in what I had to say even after I told her that it was a matter of a large theft. I am an avid bills shopper in my local store and it's several of the stores and surrounding areas. I have never had an issue. I can count on one hand. The amount of times I've ever made a customer complaint I am not a." Karen." But it is extremely discouraging to work really hard and use that hard earned money to buy yourself and your family. Nice items only to see someone else walk away with more than I could ever afford to buy in one stop without paying a dime.

Very disappointing since they did all the changes after removing Outlet and adding Florida to their bigger stores. Use to find deals adding to the senior day not anymore. Thank god other stores as kept the senior day where we still have rebates!

As a long time customer, I was able to receive free shipping on any online purchases. What fabulous deals and quality of product I was able to find. On my last order, the free shipping benefit disappeared and I was going to be charged 10.99 for a 5.00 purchase. When I called, they said they changed credit card companies and were no longer allowed to offer that benefit. In hindsight, I have used an American Express card and was still able to receive the benefit of free shipping. It was my fault for not challenging it and should have called back. In the meantime, there will be no further ordering from Bealls. I have enjoyed the journey but it has come to and end along with the free shipping.

Had a lost package from Bealls called to report and had the nastiest customer service rep. She refused to help me.

The Bells Stores are pretty average with their merchandise. HOWEVER, their credit card company is awful. No matter when I sign in, (computer saves my information) the site NEVER recognizes me. When I go through the entirety of filling in all the blanks for Bealls to reset my SAVED password it gives me the opportunity to get a text or email. Clicking on both numerous times (after clicking each one once) has left my frustrated (as I never received either) to the point that I will NO LONGER use their credit card, EVER. Which leaves to to NEVER go into their store unless I am desperate for something I probably really do not need!

Personally I loved Bealls like my Mother before, me, but not anymore because of the injustice...they are playing judge, jury and executioner with people's lives who have already paid their debt to society! Even those who have withheld adjudication for insignificant charges, or other non-violent crimes. People go through the court process, complete their sentences and pay their dues. Bealls hires them, puts them to work, lets invest themselves in their jobs and two weeks later --hands them a letter firing them for vague arbitrary reasons because we live in a right to work state. Either do the background check up front ** just BE HONEST ** do not hire anyone before you do your due diligence if you only want to hire the pure and pristine people. STILL I do not wish to spend my hard earned money at a place that thinks it's too good for good people who made a bad choice. I choose people over things every time...so Bealls can keep their things because we can get those anywhere and preferably someplace they treat people like they are of value! ADDITIONALLY Beall's hiring tactics of "interview today -start tomorrow'" also mean that at any given time you are most likely paying more because they are not willing to do their due their due diligence and complete background BEFORE putting someone to in the store meaning career criminals have every opportunity to rob US blind as ultimately WE PAY the higher prices for Beall's capitalist greed. So they throw away decent folk who made a mistake versus letting wolves into the henhouse all day everyday and blame it on customer theft when its the very people they invited into their backroom, into their registers and into our pockets! STOP BEALLS NOW! BOYCOTT BEALLS IN PERSON AND ONLINE!