Beads.us

So, I've ordered from this company, Milky Way Jewellery, t/as Beads.us for many years. My last order was very disappointing. They have advertised as authentic gemstone beads, charged me as authentic and sent cheap imitation glass beads. I have been refunded but the point is, I asked them before they sent them if any if the beads were glass, assured it was not, received them and it's clearly glass. Why does such a huge company try and cheat prospective loyal buyers of well earned money. I've lost orders and revenue out of this as I dare not pass the cheap imitation products onto my customers.
I'm incredibly disappointed and will never do business with them again, shame on you!

They have delayed our order for nearly two months, after sending it we first noticed they were items cancelled without letting us know, they just refunded it to the account and then when the order arrived they were 3 defective items for a total of 35 items. We wrote to them for return they first answered by proposing us a 20% discount to keep them which we refused and since that we writing them to have the label for return and they won't answer. Also they've been doing the same via WhatsApp when our order were delayed, first I thought that it might be some agent that is not doing their work properly, but this is how they treat customers, they'll leave your emails and messages on seen. Follow my advice, never order from this company.

They charge pretty high shipping cost per Fedex or UPS and garantee 4/5 days delivery time.
It happens to me that after 7/8 weeks I didn`t get my parcel. After 4 weeks waiting they told me - be happy parcel is in your country, after another 2 weeks didn`t arived

I ordered in January. Due to the Coronavirus, understandably shipping was delayed. Finally, they told me they shipped at the end of February. I watched the tracking. The shipping label was evidently printed but never delivered into the postal system. I kept contacting them and they kept reassuring me my package was shipped and to just shut up and wait. As of the 1st of April, I demanded my money back as the package still had not moved into the postal system. They refused to refund so I went to my credit card company. Will never do business with this company ever again. There are many other good overseas companies to deal with. Beads.Us is not one of them.

I have very very bad experience with Beads.us
It hapend me 2nd time, 14 days after payment, they wrote me- the order goods is sold out -inspite they still offered them on their webbside
Margareta

This company shipped out all my orders in a timely manner and I received them extremely fast through FedEx or DHL. I have placed 8 different orders with this company within a 2 month period. When I signed up with the company I received coupons. I paid through PayPal and every time it went to the PayPal website to pay it would take the coupon off, so I had to submit 3 separate Support Tickets to get the Invoice Corrected. Every order I received had missing rhinestones in the pieces but I only submitted support tickets to be refunded for the damaged pieces on 3 separate orders. I also submitted 1 support ticket when they sent me the wrong size bead. I had 2 different orders that had missing pieces, but I only submitted a support ticket for 1 order that was missing 8 pieces. The other 5 pieces missing on a different order, I just took it as a lost, the same with all the other pieces missing rhinestones I didn't submit support tickets for. I also submitted 2 separate support tickets asking if my orders could be combined and I only pay for 1 shipping cost. 1 order had already been shipped, (which I didn't know because the shipping email they sent to me went into my spam folder), and it couldn't be done, but the other support ticket for shipping they were able to combine orders and they issued me a refund for shipping on 1 order. I was still fine with this company after all these issues and kept purchasing more. I didn't realize how awful this company was until after I submitted my 3rd support ticket for missing rhinestones. This time is was a lot of pieces. I had 11 pieces missing rhinestones. I submitted a support ticket with how much I paid per piece and what items were missing rhinestones, which totaled $5.74. I also had a lot of 20 pieces missing all rhinestones in all flowers. That totaled $11. They sent me a reply back asking how much I needed to be refunded. I said if you want to reship out the lot of 20 pieces with my next order the refund amount is $5.74. If you would rather me repurchase them again from your company the refund amount is $16.74. The next day I received a reply stating: (In fact I don't want to give a refund because we are not accepting your orders anymore. Because you complained more than you ordered.) I couldn't believe a company would send an email like this. I sent an email saying: (Wow, thats fine. I will give this email to PayPal. I said you can't sell damaged pieces, you can't not send items ordered, and you can't sell one thing and send something different. I don't want anything for free and I don't want anything I didn't pay for. I am fine with returning the damaged pieces.) I immediately went to PayPal and reported a problem. I told everything that happened and a few hours later beads.us refunded me $16.74. But they also sent me another email and this is what they said: (Ok we have passed the PayPal complaint. Check it out.) I took this email as them saying we made the complaint go away so you didn't hurt us in any way. It sounds like they have kids running this business. I just placed an order last week for $232. So now I'm worried about that order. I buy from multiple companies and their products are sometimes missing rhinestones and those companies have never responded like this. I have spent $799.12 with this company. I was refunded $32.56 for pieces missing rhinestones and for the 8 missing pieces. They also refunded me $16.32 because I paid 2 shipping fees and they combined 2 orders into 1 shipping fee. I was also refunded $8.55 because the item I purchased was no longer available. This company looks at any support ticket you submit as a Complaint. I wouldn't order from this company if you aren't prepared to take a loss on every order because they don't want to refund you for damaged or missing items. This company is owned by Milky Way Jewelry LTD. It is a really big company. You wouldn't think a big company like this would be ripping off small business owners like me just starting up a business. But I guess this is how they got so big. I provided a photo of the piece they are selling on their website and what the pieces that arrived look like. I will also provide pictures of their beads missing rhinestones. I also provided a photo where 7 pieces out of the 10 pieces I ordered were black on the inside making them look burnt.

These guys wait until they have your money, then item by item, they tell you it's "out of stock" and then try and get you to switch to Buy something else. Total scam. Do not trust.

I made a purchase on November 10th and it's almost a month later and even though the payment has already been taken out of my account the status of my shipment is still "pending". I have submitted multiple request tickets and even tried emailing both the contact emails from the site. The emails never get delivered and the request tickets have gone unanswered.

My item shipped on sept 1 and I did not receive it yet. I won't use these people again. I don't trust them. If there was a problem, they could of e mailed me.

I am an importer of stainless jewelry located in Canada. I have purchased from this company products that are supposed to be stainless and noticed that once the plating is removed, the material is copper color. Since when is stainless copper color?
I have been fighting for a refund, an ongoing fight that has lasted 5 weeks. The company still insists that the products I purchased are stainless.

Never waste your time and money with this online store.
I made several orders and all went ok.
Then latest order I paid for faster delivery and suddenly my order went missing.
After several weeks of waitin and several complaining tickets to the website, I got promise of the full money refund - if I withdraw the complait.
I tried to go into website and log in to my account and - BANG! - no acces to the pages.
THEY BLOODY BLOCKED ME in order to save the refund!
This matter is now going to Pay Pal resolution center.
Never ever order anything from Beads.us again!