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Poor sales and customer service for customers. When our business first started with Beacon, we received white glove treatment, only to discover down the road that it was a sales ploy. Later on, we were told that as we are not a "larger" customer, we will not receive the same treatment. Service and sales team were very attentive at first, but over the years, our business has lost attention and response is very poor. This is probably typical of most of these kinds of businesses, but I would recommend looking strongly into business with Beacon Telecom. Very disappointed, and biggest mistake our company has made.
Poor sales and customer service for customers. When our business first started with Beacon, we received white glove treatment, only to discover down the road that it was a sales ploy. Later on, we were told that as we are not a "larger" customer, we will not receive the same treatment. Service and sales team were very attentive at first, but over the years, our business has lost attention and response is very poor. This is probably typical of most of these kinds of businesses, but I would recommend looking strongly into business with Beacon Telecom. Very disappointed, and biggest mistake our company has made.
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Hi Kaitlin, we would like to apologize for your negative experience with Beacon Telecom. We would like the opportunity to learn more about your specific situation, would you kindly call us at your convenience so that we can discuss the matter and help to determine what you feel went wrong. You can reach us at 800-800-7004. We pride ourselves on ensuring the highest quality of customer satisfaction for all our customers no matter the size. Each customer at Beacon Telecom is treated with specialized service. We always welcome any type of feedback since we are constantly striving to go above and beyond for our Customers.