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BCBG has a rating of 2.43 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BCBG most frequently mention customer service problems. BCBG ranks 159th among Designer Clothes sites.
No positive highlights yet
The clothes are beautiful but they can be overpriced. Of course, this might just be my personal opinion, but some items just don't seem like they should be that much. In either case, I like shopping here every now and then.
This is not the BCBG it once was. I looked it up and realized the company was sold. I placed an order and even paid for faster shipping for my Birthday weekend, 5 days later, it hasn't even shipped. You can't get a hold of anyone in customer service. Terrible what has happened to a once great company. I suspect they will end up going out of business. No one is paying their prices and receiving service like this. Sad. Another one bites the dust. Who knows when I will receive my items or if I will?
I've been a very loyal customer of BCBG because of the great quality and because of the sales when I can afford to get. Tonight I had a very bad experience with Lisa (shown on my receipt) at St. Johns Town Center, Jacksonville, Florida. There was a messed up on the price tag, long story but since 90% of my closet's clothes are BCBG, I didn't expect the rude response when she repeatedly said: "you want it, yes or no"? Like forcing me to decide right away and made me feel humiliated, instead of making me, as a loyal customer, to make better informed decision and feel-good experiences. The store is closing down, her behavior stopped me from going back. If she "Lisa" goes shopping, does she want to be treated the same way?
At first glance the website is fashionable and is worthy my trust. But if to look at it deeper and start communicating and buying here is something that changed my mind so much. I was not that satisfied with it.
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Shop online for fabulous dresses, shoes, handbags, and much more. Discover the latest trends and get free shipping right here at BCBG.com. BCBG
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