I am astonished by the review of BB List by Mr Smith. I have bought and inquired about many items on this site and have always found them to be well informed, reliable, professional and polite. I have been in the film and TV industry for over 35 years, both staff and freelance and welcome the unique facility that BB List provides. Everything I have bought, including a state of the art BBC and ITV approved Sony broadcast camera and a perfect broadcast lens are as good as or better than described.
Their sales system is as good as it could be and so I hope they do not continue to communicate with this man and meet him in court.He obviously gets some sort of pleasure from these communications.
I do find his inability to even spell properly quite amusing.
Stay away its full of bbc staff and one thing I learned from lots of experience on ebay is that the bbc staff are all crooks and the same corruption is going on here. The owner is a conceited idiot who keeps intervening in every transation you have to make, makes condescending remarks if you happen to lack knowledge on something. The best of it is the site is a total amateurish mess and you will find yourself going round in circles.
THERE IS NOWHERE TO REPORT FAULTY/NON WORKING GOOS YOU HAVE TO `ASK`
That just sums up the idea. They don't want you to find out how to return things they just want to rip off unsuspecting buyers. STAY WITH EBAY ITS MUCH SAFER!!!
I got ripped off for 18 pounds I was lucky it could have been more.
I am horrified by this review posted by Jimmy Smith because it contains a number of inaccuracies that we need to answer.
BBC personnel do not run BB List. I am a retired ex Sound Recordist . My younger colleague is a multi-skilled freelance Sound Technician and a brilliant programmer. And what a calumny to suggest that BBC staff are crooks!
Unlike other web sites, BB List provides a human interface. In doing so we moderate all messages. Mr Smith has benefitted from our “interventions” during his six transactions because as moderators, we try to offer guidance and even technical advice. We do not impede communication between buyers and sellers.
“THERE IS NOWHERE TO REPORT FAULTY/NON WORKING GOOS YOU HAVE TO `ASK`
Oh dear. As Mr Smith knows, there is a perfectly adequate message system to communicate with both the other party and the moderators of BB List. He has used it many times.
For his sixth transaction he accuses us of ‘ripping him off’ to the sum of 18 pounds. That is patently untrue. He knows full well that he was not only refunded in full the sum of 18.30 pounds but that the seller gave him the microphone, even though it was working as advertised. In desperation the seller wrote, “As far as I am concerned please accept a full refund and throw away the microphone to save on any further postage.” The story behind that is that Mr Smith, a self-professed amateur, claimed the microphone was not working. He was also rather disparaging about the advice that both my colleague and I attempted to give him.
He advises people not to use BB List. But why is he currently purchasing another item through us? His seventh transaction!
We must please some people because our multi national client list is growing year upon year. Many professionals appreciate that they can buy and sell at a distance in confidence.
Please go to www.bblist.co.uk to look at our web site and then make up your mind.
Barrie White MD BB List Ltd
Customer Questions & Answers
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Mr Smith is quite correct on a few of the above points. Yes, he has 3 successful transactions and yesterday, the 5th of May 2015, he proceeded with this his new purchase. It must be pointed out that one item was returned because he had not read the description properly!. He has had three refunds. Only one was no fault of his. So he knows how to ‘complain’ when there is a problem. Regarding the transaction about which Mr Smith is complaining, as for all our buyers, he was sent notification that the item had been shipped. This was on April 20th. Part of that message reads as follows: ‘INSPECTION AND BB LIST PAYMENT PROTECTION You have 24 hours in which to inspect the goods and to check that they are in an as advertised condition. The 24 hours begins from the time of delivery. If we do not hear from you, through the message system within 24 hours, we will assume that you are satisfied with the goods and we will complete the transaction and pay the seller on your behalf. Please inspect the goods and notify us and the seller of any problems.’ Three days later he wrote: “Received the mic a short while ago but alas it`s dead. What do I do to return it?” We then advised him. As for his microphone issues, I interjected a few times as I am a sound engineer, and from the points he had made and knowing the mic he had bought, I knew that the mic required the 48V phantom power to be turned on. In his tests he was comparing the electret mic with a dynamic mic. The former requires P48 and the later does not. From the list of items of equipment I knew he had used to try the mic with, I knew that most of them were capable of supplying P48. I even provided him with a link to a manual for his DAT machine (that he had successfully bought through BB List) pinpointing the page that detailed where the P48 switch was. I did not do this from condescension, I did this because I have used that very same DAT machine and knew that the P48 selector switch is a pig to find. Some of Mr Smith’s comments about the layout and its usability of BB List, are valid and that is why we are in the middle of redesigning vast swathes of the website. We have been at it now for over 6 months. Some of these changes are completed, but none of them have been released to the public yet, others sadly are still a way off public release. We are a very small company, we sadly do not have the resources of eBay or Amazon for development. The lion’s share of income from sales goes on maintaining the website and the servers with a little spent on development. Very little is drawn in staff wages sadly. Yes the website is dated, we started development just before HTML 5 came online, so the technology we used is old, it is dated, and to start again now with a swish HTML 5 website is really beyond our wildest dreams – we simply can not afford it. My boss is understandably defensive of his ‘baby’ he has put the last twenty years of his life into BB, he has rehomed thousands of pieces of kit, he has thousands of happy customers all over the globe, and we are proud of the BB List Payment Protection Service which exists to protect buyers and sellers from the risks and pitfalls of trading with unknown 3rd parties – To explain, we hold the buyer’s money in trust until they are happy with their purchase. We usually pay sellers 24 hours after confirmed delivery unless we hear that there is a problem. It is sometimes difficult to get money back from sellers if buyers contact us after the 24 hour period has elapsed. Mr Smith was promptly told us about the problems and he benefited from our maximum level of protection and problem solving. The BB List Payment Protection Service and the direct human contact is unique to BB List and we are very proud of the extra level of service we provide which is above and beyond that offered by eBay etc. Mr Smith has a good point about providing a link to report problems even though he already knew how to register a complaint. Regretfully his constructive criticism was presented rather negatively because it is constructive criticism from our customers that has shaped BB List to what it is today. Because he needs help, I hope to get this working as soon as possible. His comment about price reduction, we have recently taken to publishing the old and new price to discourage sellers from making small price reductions just to get back into our newsletter once more. As for his old price 35, new price 35, I do not know where he gets that from, the only reduction I have a record for is from 40 to 35, but that is so old now it no longer shows as a price reduction on BB List. I cannot see a price reduced flag for the item he bought. Sorry. It may have been there yesterday – I wish the issue had been drawn to my attention then in case there is a bug in code that needs to be fixed. In final response to the £18.30 refund. This was at the request of the seller. He wanted to do the right thing. The seller in question makes several new transactions on a daily basis. He wants all of his buyers to be satisfied. And given the age, condition, and price of the mic Mr Smith bought, it was never going to be an oil painting, it was only ever going to be a case of re-homing. The item in question had very high resolution (2000 x 1500 pixel) photos available on our website for Mr Smith to inspect the condition of the mic. In hindsight I should have asked him to provide new photos for us to compare. Live and learn! The money belongs to Mr Smith. It is his to withdraw. I have conveyed that message to him today. If he is using the mic and is satisfied with it now, then he should tell the seller and do the right thing. He most certainly was never “robbed of 18 pounds”, it has been staring him in the face as credit in his account on every single page of our website as he continued to use it. If in trying to assist Mr Smith with solving his problems making his microphone work I appeared to be condescending then I apologise. Sorry. Emyr
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