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Better Business Bureau has a rating of 2.22 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Better Business Bureau most frequently mention better business problems. Better Business Bureau ranks 90th among Consumer Protection sites.
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Wow, this office, the staff, and Dr. Lindenberg are simply amazing! I didn't think I would still be alive at this point, but they have made sure I am. I'll share my story and the difference all of these wonderful people have made in my life. I've been very sick for approximately four years. This is the the first year in three years that I haven't been hospitalized and missed Christmas. So, I had my first real Christmas in three years December, 2023. What a blessing, all due to this unbelievable staff and Dr. Lindenberg. I'll explain. I started getting sick and when I say sick, I mean really sick. I've had sepsis three times, been intubated two times, had acute kidney failure requiring dialysis (they were actually about to talk to me about a transplant at the dialysis center), aspiration pneumonia two times putting me in a coma, and regular pneumonia too many times to count (but at least 10 times.) It was finally discovered that my immune system was not functioning. I never thought I would see 56 years old. That's where Dr. Lindenberg and Lindenberg Cancer and Hematology Center enter the picture. They stepped into my treatment and saved me! Dr. Lindenberg and Agata figured out just what to infuse to get me healthy again. They stay on top of my blood tests and read my tests with such detail that I've even been called back two days after an infusion because they noticed I had anemia after they took blood at one of my infusions. How detailed and amazing to notice, after the results came in, that I needed Iron and fluids to get my energy back. I love them for this! Agata even noticed that I had broken my hip and wrote for me to get tested for a bone density scan for osteoporosis. Low and behold, I had severe osteoporosis and Dr. Lindenberg and Agata immediately started the treatment for that ailment. I am so very thankful to them for this. I am treated like family at Lindenberg Cancer and Hematology Center. As if I am their sister or relative, I truly believe they love me and I love them. Now to mention the staff, to say they are amazing is an understatement. Jonathan, the two Sarahs, Victoria, and Kim are worth their weight in gold. They pay such special attention to their patients. I can be there for eight hours and I feel as if they are attentive to me the entire time. I've noticed, however, that they make everyone feel special and even know our names! They make what could be a sad, hard treatment fun, easy, and help me to understand everything. I'm a PHD and retired high school administrator, but I'm not that great when it comes to understanding all these things regarding health. Jon, the Sarahs, and Victoria truly help me understand what is occurring at all times, detail what medicine they are giving me and even make me laugh. I feel alive again. I'm getting my energy back. They are truly special, amazing people. I owe them so much thanks that I don't know how to express it! I highly, extremely highly, recommend Lindenberg Cancer & Hematology Center to anyone needing to get healthy or better their life. The doctors and staff make a huge difference. They save lives and fulfill lives. Recently, Dr. Lindenberg made me feel so important when he shared information with me that changed my course of treatment. I will never forget this. They have changed my life for the better and I will always be appreciative of their knowledge, skills and personalities. I don't know what I would do without these individuals. I do feel like part of their family and truly love them all. If you want to get better and have more energy, make an appointment and bring them into your treatment. I haven't been hospitalized for illness since January of 2023 (and that was after going in and out of the hospital monthly for approximately three years.) These individuals have truly made a difference in my life and I thank them from the bottom of my heart for this. To everyone at Lindenberg Cancer & Hematology Center, thank you, thank you so very much - I love living life now and it's all because you care for me and love me. I'll see you next month to continue my journey to good health. Thank you!
They sided with one of their business members, Tiner Properties, over me, even though I have pictures proving Tiner Properties lied and committed civil fraud. They do not care one hoot about consumers. It is just about defending their incompetent, corrupt member business. Below is a picture of my blocked gutter Tiner Properties' client caused by turning off the water in his backyard and then allowing his tree and ivy roots to invade my drain in search of water. Tiner has done nothing to clear my drains or the large root ball on his client's property blocking the flow of my runoff water to the street as required by law. Tiner said they did something but 1/23/24 pictures prove this is a lie.
Depending on the company, this place can be a treasure-trove of info, or can be pretty worthless. Based on what I read in the little crevices of the site, Should a company move, altar its name a little bit, or even open up a new location, they completely start over and the BBB doesn't link the two profiles. Certain shady places use this to their advantage, just reset their trash ratings and after like a year if nobody updates the page of the old place, it just all gets deleted/archived and nobody is the wiser of how horrible the company really is. People need to watch closer on the business info!
There are some pretty awful companies who have O. K. ratings as BBB does them rather than considering consumer input or complaints. Unlike other consumer organizations, they are difficult to communicate with and it isn't clear whether they have or how they have communicated with the business when you have filed a complaint.
It is too complicated to place a complaint. I have tried on numerous occasions but every time I run into issues.
The Better Business Bureau has been around a long time. Although it can't represent you, it can help you. As a consumer with a legitimate complaint against a large business I've found it to be helpful in forcing a responsible business to respond. However, the responding business often misrepresents the facts or outright evades some aspects of your complaint, or responds with statements with gaping holes, and the BBB acts strictly like a sideline moderator on autopilot. Ultimately, this turns into a back and forth rebuttal volley until either the BBB drops the complaint or the victimized party that presents a more logical argument finally gives up in disgust. This is a real dilemma since the BBB is understandably not your lawyer. The problem is paying a lawyer is far more costlier than it's worth.
The BBB should adopt standards that force the business to respond fully to address the components of any complaint from the complainant or the complainant logically address the response from the business since many people filing complaints are also liars. If the BBB merely notified either party that their response is inadequate, in the absence of action, the complaint is either placed for public review against the business as "unresolved", or stricken from the record.
There is also one BIG hidden problem: the Consumer Protection Division of your State Attorney General only represents non-business consumers. If you're a small mom and pop sole-proprietor of a business, they advise you to deal with the BBB. If you're a sole proprietor dealing with a business, you are in fact a single consumer, not a business. Many businesses understand this and realize that legal action is not economical. It's a gaping loophole they exploit which overloads the BBB. The BBB should work in conjunction with the Consumer Protection Divisions and receive funding for that endeavor. That would be a win for consumers and small businesses.
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