BaubleBar

I have made three purchases so far and for the most part the items came fast and were as nice are even nicer looking then on the website. The customer service, aka SWAT team is superb an go over the top to help you. I just think maybe some of the policies should be improved. I had bought a piece recently and when i received it, looked differently so i had issues with it. Instead of looking into what the website actually had pictured they told me ways to "fix" the jewelery to get it to work. My main issue is, is once you buy something the company should stand behind the product and quality control should be a priority. What if i was buying the item as a gift, it would have been embarrassing if it wasn't as it was pictured on the site. Although i think they have great and unique jewerly i do think they need to improve their policies.

So I ordered the most amazing pair of earrings from Baublebar. Unfortunately I lost one of the earrings after only a month. I contacted the customer service to know what could be done for me (the earrings was a bit loose so I held them accountable for it) and I had the pleasure to chat with a lovely representative. They told me that they would love to send me another pair for free unfortunately the product had sold out. Nonetheless they offered me store credit at the amount of what I had paid for the earrings. And they replied so fast all the time! Everything was resolved within a few hours! They even gave me a list of other cute earrings which resembled the one I lost and were at the same price.
Plus their jewelry is so cute!
Overall great product and FANTASTIC customer service! I highly recommend it!

With the holidays this year I tried several new websites in search of unique gifts and this was one if them. Bauble bar is a jewelry website that offers unique or designer styled costume jewelry. Prices are moderate.

I ordered 2 bracelets for my Mom. The quality was pretty good for costume jewelry. The items were well packaged. The bracelets were unique and that probably made them a good value although I would likely have not purchased these items had it not been a gift. I felt they may have been slightly over priced.

I requested a gift receipt, message and that the items be shipped to my mothers addressed. Uncertain if it was the vendor or user error but the package was delivered to me. I think it was received w/i 14 days which was reasonable considering the winter storms that contributed to delays this year.

You also get points shopping on this site or referring friends which add up and you can use them towards purchasing items.

A return shipping label was included in the order which was nice.

I had problems navigating the website with my ipad so they need to make some updates to accommodate mobile devices.

Overall I was pleased with the purchase and will make this a go to site for unique or special occasion jewelry purchases.