• Blizzard

Blizzard

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Overview

Blizzard has a rating of 1.47 stars from 208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blizzard most frequently mention customer service, credit card, and phone number problems. Blizzard ranks 983rd among Games sites.

  • Service
    82
  • Value
    81
  • Shipping
    61
  • Returns
    67
  • Quality
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
32
22
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What reviewers want you to know

Positive highlights

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Critical highlights

  • What this review is about is Blizzards' lack of customer service.
How would you rate Blizzard?
Top Positive Review

“Best Service Company I have used in 2021”

James K.
6/27/21

A fantastic Company. I personally was involved with Russell, Tony, and Paul in the repair of my air conditioning. Their customer service and customer care were outstanding, second to none. First Class. Went the extra mile to make sure I had air conditioning as soon as possible. The type service I received was just like the old days, when people really cared about customers and proved it with the quality of their service. Russell drove an extra 100 miles to pick up a part and make sure my AC was fixed for the weekend. With 11 of us at the house, it meant more than I can put in words. I will be forever grateful. This is my AC team for life

Top Critical Review

“Careless”

Vasile R.
2/15/24

I been with Blizzard for many many years and they permanent BAN me for saying that people are bad in this game in a BG. I was in shock, I reappealed and tried to get some help or to talk to them because it made no sense and is just wrong what they do so the answer was the same a copy and paste! They are stilling peoples money and don't care about the community and whoever works in there is even more careless. Complete useless!

Reviews (208)

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Reviews that mention popular keywords

customer service (35)
Thumbnail of user vasiler8
1 review
2 helpful votes
February 15th, 2024

I been with Blizzard for many many years and they permanent BAN me for saying that people are bad in this game in a BG. I was in shock, I reappealed and tried to get some help or to talk to them because it made no sense and is just wrong what they do so the answer was the same a copy and paste! They are stilling peoples money and don't care about the community and whoever works in there is even more careless. Complete useless!

Thumbnail of user erickhuelsz
1 review
0 helpful votes
February 17th, 2024

I cannot play anymore COD MWII, when I try to update or resinstall the game, the battle.net launcher keeps prompitng "Waiting on another update". I already tried all the troubleshoots online, none of them worked.
Battle.net is garbage. Piece of advice never buy any game through there. Steam is 100% better, I've never got any issues there.

Tip for consumers:
Battle.net is garbage. I cannot play anymore COD MWII, when I try to update or resinstall the game, the battle.net launcher keeps prompitng "Waiting on another update". I already tried all the troubleshoots online, none of them worked.
Piece of advice never buy any game through there. Steam is 100% better, I've never got any issues there.

Products used:
COD MWII

Service
Value
Shipping
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Thumbnail of user litiym669
3 reviews
3 helpful votes
February 19th, 2024

Easter egg for the Russian-speaking community in the title of the review. An absolutely stupid approach to games, the last few years have been just a milking machine parasitizing on good old franchises and memories of good quality parts, from which, unfortunately, literally only memories remain. Selling dlc, which has cards from the old version of the game that was simply transferred to a new engine (oops, not new, the one that was in the last version, just "new") at a price of 70 euros is easy. To $#*! yourself when trying to reissue iconic games on new rails is a check. To try to do something wrong as it was in previous versions of the game series (Diablo 4) and $#*! yourself is a check. Ah, the horse skin in the game for 60 bucks costs another 65 bucks, absurd. Overwatch 2 "we will make this game different from the first overwatch and we will focus on the company and its missions" half a year has passed since the release on which none of this happened "alas, we do not have the opportunity to implement these things, we abandon such a concept" - in total, we released the same game twice. In general, the once iconic studio, which was watched by a bunch of people, is now just a software company

Products used:
digital video games

Service
Value
Shipping
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Thumbnail of user jamesk1879
1 review
0 helpful votes
June 27th, 2021

A fantastic Company. I personally was involved with Russell, Tony, and Paul in the repair of my air conditioning. Their customer service and customer care were outstanding, second to none. First Class. Went the extra mile to make sure I had air conditioning as soon as possible. The type service I received was just like the old days, when people really cared about customers and proved it with the quality of their service. Russell drove an extra 100 miles to pick up a part and make sure my AC was fixed for the weekend. With 11 of us at the house, it meant more than I can put in words. I will be forever grateful. This is my AC team for life

Tip for consumers:
A fantastic Company. I personally was involved with Russell, Tony, and Paul in the repair of my air conditioning. Their customer service and customer care were outstanding, second to none. First Class. Went the extra mile to make sure I had air conditioning as soon as possible. The type service I received was just like the old days, when people really cared about customers and proved it with the quality of their service. Russell drove an extra 100 miles to pick up a part and make sure my A

Products used:
Air Conditioning Repair Service

Service
Value
Quality
Thumbnail of user levijudesisco
1 review
1 helpful vote
December 27th, 2023

Honestly its horrible, im just trying to play overwatch and i spent a good chunk of cash on it only to discover i have to log in through this. I got through the first few steps and get to the verification step and had to do that over twenty times at least. But only to discover that there is a "detecting humanity" step that is nothing but a loading screen for hours. No help from the website and no way to fix it. Waist of time and money.

Thumbnail of user warmongeringt
6 reviews
6 helpful votes
April 5th, 2016

Literally Blizz does not release a single game that is not sucessful in some way. Even HotS.

Thumbnail of user jason.ross.jr7
1 review
1 helpful vote
January 21st, 2024

A total joke to try and find a descent team. One of the worst games besides all the other crap steam valve blizzard has put out

Thumbnail of user ozmann92
1 review
0 helpful votes
February 18th, 2024

Can't access my account and absolutely no support very annoyed. All I did was add a tablet I own. Now I can't access my character. And to top it off coulsnt finish the season because my lap top died. So forced mobile and can't play the character I got up to level 56. Unreal.

Products used:
Gaming online. And there use of authentication. Once any change is made your locked out completely.

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Thumbnail of user chrismclin62
1 review
1 helpful vote
February 8th, 2024

Service is horrendous. Be prepared to wait 1 to 5 days in email back and forths. First email to explain the issue then follow up emails ti correct it. No live chats. No phone number to call. 200$ + a year for subscription to the wow servers. Absolutely wouldnt recommend

Thumbnail of user rashidi8
1 review
1 helpful vote
January 15th, 2024

Blizzard is absolutely trash company don't spend your time/money and effort on this stupid company theres no hope you'll just waste your life.

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Value
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Thumbnail of user churchh4
1 review
0 helpful votes
March 28th, 2023
Verified purchase

The only reason I decided to come back to Blizzard and purchase Diablo II Resurrected is because of the growing union efforts at this company. My support of these games are for those employees and their efforts! Keep up the great work and show the industry how to protect the workers!

Tip for consumers:
The Battle.net application is cluttered.

Products used:
Video game

Value
Quality
Thumbnail of user timothyw1194
1 review
2 helpful votes
January 2nd, 2024

Why doesn't Blizzard allow us to call them? I really don't wanna wait to talk to a person in 24hrs... just to change my phone number on my account...

Service
Quality
Thumbnail of user glaciercandy9
1 review
0 helpful votes
March 15th, 2024

There a great many issues that myself and many of the player base have noticed over the years that never seem to be addressed or fixed by blizzard. To start with the PvE mode, everybody thought it was coming out on the release date of overwatch 2(which was a disaster btw) but instead they didn't release it u til multiple months later without notice. Fine, I guess, at least we can all play it and have fun right? Well too bad because you also have to spend $14 on it for 3 days little missions that would take you max an hour and a half to complete. The shop prices are atrocious too, legendary skins cost around $20 and if they're brand new usually around $25. It's a first person you don't even see your character (besides the weapon and maybe a hand) in game unless you do an emote, so it's pretty ridiculous that they expect $25 dollars for that, and even if you wanted a cheaper skin it will usually cost you at minimum $10 for a skin that was just recolored with no effort put into it. They also just ban people for no reason if someone gets reported a couple times over a few games they will be automatically banned, and you can even get permanently banned, losing all of your accounts cosmetics and stats and everything FOREVER for very simple things like running into a bug or saying something in chat that someone didn't like. Everything permanently gone forever, potentially years of progress gone in a second, with the decision made by a bot or an employee in a split second. And if you try to appeal the ban not only to they make it stupidly difficult to contact them and even send them a ticket, but they also just don't give a $#*!. They will either have a bot send you a message or outsource you, and the issue won't get resolved. And if you send multiple like say 4 within the same year, they will straight up stop reading your tickets and sending you replies. You could have spent $50 or $100 or $1000 on the game and you can get wrongfully banned and lose your account and the cosmetics you purchased, then they just bag the money. Extremely evil company, not to even mention their history with rapes and nudes getting shared around blizzard and etc.

Thumbnail of user mitchk56
1 review
3 helpful votes
April 20th, 2023

Can't stand Blizzard. They lost their way since Warcraft 3 and StarCraft. Now everything is run like a mobile app and they monetise everything.

I get that it's a business but they are taking advantage of people. Games like HOTS are not being supported anymore because it didn't make money and Hearthstone is 100% pay to win.

Overwatch was a flop. I'm going elsewhere like many others. Blizzard can suck a fat one.

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Value
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Thumbnail of user johnskis85
2 reviews
0 helpful votes
December 26th, 2023

Blizzard entertainment used to make good quality fun playable games. But now they make trash that's nothing more than a giant cash grab, you're lucky if the game works properly as every time they patch something they break something else, they punish the players for leaving games with people who are afk or when their system fails to replace missing players. All i have to say is save your money go buy an actual triple A title from a real developer. And if you need support at all be prepared to receive nothing but automated responses and absolutely no help. I uninstalled all my Blizzard products cause this company is utter trash and not worth my time anymore hopefully they all get fired by Microsoft and replaced by ai.

Tip for consumers:
$#*! BLIZZARD

Products used:
Wow, Overwatch 1 and overwatch 2, starcraft, starcraft 2, Diablo 1,2,3 and 4, Heroes of the storm, Lost vikings, Warcraft 1, warcraft2 and warcraft 3

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Thumbnail of user davidcesar94.cd
1 review
0 helpful votes
February 10th, 2024

All around bad service no help from the staff u have to wait 24hrs for them to give u bs response bad service

Value
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Thumbnail of user bobbykasmikha1991
1 review
0 helpful votes
November 29th, 2023

Be aware all. Blizzard has the ability to access your account and take what they want. I just faced this.

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Thumbnail of user larsarmann
1 review
0 helpful votes
February 23rd, 2024

First regarding WoW:Playing pvp is so lagging. Like Wintergrasp... can't really do anything. You've had like 15 years to improve this, but still it's garbage.

Customer service... first you have to guide yourself through 15 menys, that can't help you... and then it takes like ages to get a response.

Also Hearthstone... lots of disconnecting... then you can't log back to the game you were already playing...

And don't get me started on Diablo IV, wich is utter unplayable, due to disconnects. Again customer service doesn't do anyone any good... So i've decided not to spend any more money on any blizzard games/seasons and whatever they try to do to get you to spend money insted of improving their games.

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Thumbnail of user markkuj1
1 review
5 helpful votes
January 17th, 2023

Reported a hacker. Blizzard employee denied all accusations, but when presented with proof and told them to go work at McDonald's, ban hammer on me for "crude language". Customer support is $#*!. Games are festered with hackers and gold sellers, and Blizzard does nothing to prevent this. They rather ban you, cos you might have offended a "Game master" who does not know how to do his job. This GM probably is gathering more speed for the next sexual harassment litigation.

As a summary: The whole company is $#*!, products are designed to scam people and customer service is full of idiots or mindless drones who do not care about the paying customer, but rather find ways to ban you, if you discover their scams.

Thumbnail of user johnm8907
1 review
5 helpful votes
January 9th, 2022
Verified purchase

I purchased Diablo II Resurrected last night. Tried it for a while, but just hated the game. Requested my money back less than 24 hours after the purchase. They are refusing to stand by their product. It's only $40, and I hope they enjoy it, because they'll never get one cent from me again.

Thumbnail of user davidd2751
1 review
13 helpful votes
March 31st, 2021

No phone number to call, just plain unacceptable. When you have issues that go beyond the standard answers in their self help escapades there is no way to contact a person directly. What a joke, my account got hacked, and a simple request like revert it back to my original email and let me change the password can't be completed without uploading a picture of a Gov. Issued ID? Get real, who do you think you are Blizzard? I'm your customer, not your secretary. I have been purchasing Blizzard games since the late 90s, guess what, never again.

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Thumbnail of user shanew27
11 reviews
31 helpful votes
September 16th, 2015

Blizzard.com is a well established site in the video game community. They provide good value and offer some great games. No problems with spam from them.

Thumbnail of user joshp419
1 review
2 helpful votes
August 30th, 2023

Started playing Diablo immortals about a month ago I got to level 620 or so bought the battle pass. Then all of a sudden I'm banned. No explanation nothing I sent them an email. They sent me an email back said they would look into it that was five days ago so I opened another account. With another email the next day it's banned also. I wish I knew what was going on. But nobody at this company answers questions. How could you trust a company like this to spend money with? I can't talk to anyone I can't get an explanation. It takes them one day to ban somebody but they can't go back and check to fix it in five days, so how thorough with their process to ban me to begin with? Terrible

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Thumbnail of user nickd71
5 reviews
2 helpful votes
November 10th, 2016

Love this company. Apart from having those cool games we all know, their customer support helped very fast + sometimes you get a bonus.

Thumbnail of user kims2609
1 review
1 helpful vote
November 6th, 2023

Authenticator doesn't work, can't login to account, can't call customer service, it doesn't exist!

Service
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Quality

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Blizzard Entertainment is a premier developer and publisher of entertainment software. After establishing the Blizzard Entertainment label in 1994, the company quickly became one of the most popular and well-respected makers of computer games. By focus...

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