On May 23rd, 2017 I purchased a Power Adapter for my computer for the online Battery Hop website. Within 4 days I received the Power Adapter and was surprised to find the incorrect power adapter was sent to me. I emailed the company immediately requesting information on exchanging it for the correct. With no response in 48 hours I called the company's number and the issue was resolved by them sending me a shipping label via email. I was instructed to insert a typed and signed letter within the package explaining why I was returning the power adapter, and which power adapter was needed. They apologized and reassured me the correct power adapter would be sent soon as the initial one was returned. I tracked the shipment to make sure it arrived to the Returns Department. After 7 days of it being returned I still had no notifications on my new shipment. I called questioning the status of my shipment. I was told by an employee named Emily that the correct power adapter was forgotten to be sent out and apologized. On June 9th, 2017 (17 days after the initial purchase) I received the "replacement" power adapter. I was displeased that the incorrect power adapter was again shipped to me. When I called on June 9th at 11:00 AM I was told if I wanted the correct charger I would need to pay for the shipping label and have the power adapter again sent to the Returns Department in Texas. Confused, I asked Emily (Battery Hop Representative) why I had to pay for a shipping label when they are then ones who sent the incorrect item. I was told "We are not allowed to send secondary shipping labels to customers with replacement items." I asked if I would be reimbursed once the item was received. When I was denied that, I told Emily that I would resend the second incorrect power adapter back, and wanted a full refund. Emily had me take pictures of the power adapter and package to be sent via email for files for my "Refund Case". I was told within 2 days I would be contacted from Management after they reviewed my refund request. On June 14th, 2017 I called a 5:10PM due to no phone call or email regarding the refund. I was notified that management was still "reviewing my refund case" and that I would most likely not be given a refund because I sent back the replacement. I told the female representative that I was instructed to send back the power adapter, and if she reviewed the emails I had previously sent explaining the situation she would see I followed each step. She apologized for the inconvenience and said she would "personally give this case to management to handle immediately, please give up to 48 hours". On the evening of June 16th, 2017 I again called, but this time requested to speak to a manager. The female representative told me she was not allowed to transfer my call and she could help me. Again, I was told to allow 48 hours for my refund request to go through. June 19th, 2017 my phone call was not answered for 20 minutes, UNTIL I called off another phone. I assumed they decided to ignore my "case" at this point. Frustrated I finally was able to talk to a representative named, Stacy. I explained to Stacy my situation and after I stated the company's return policy listed online I was confused why this was pushing 2 weeks to process. I sent back the incorrect power adapter that was sent to me, now I have no power adapter nor the money I paid for it. Why am I now being ignored and not being treated with the valued customer service they preach to have? Stacy told me to wait 5 days for management to contact me. It's now been over 2 weeks and I've heard nothing.

SOLD ME A COUNTERFEIT SONY CHARGER THAT MESSED UP MY CAMERA. I'M DOING A CHARGEBACK AND CONTACTING MY LAWYER

I ordered a charger on May 16th for my MacBook and the charger stopped working and was spraking when I plugged it into the outlet. I emailed customer service May 24th to get a refund and asked if they could send a return label so I can send it back. Customer service emailed me back later that day asking me to provide the serial number to my laptop so they could make sure that I got the right charger. I refused because that is irrelevant because I was clear about not wanting another charger from them (ordered a new one someplace else). I call them the same day to get a return label because they are taking too long to respond. I am sent the RMA label once I finish the call. I take the package to the post office on the 26th only to be told that the label weight doesn't match the actual weight of the package. I refuse to pay any extra postage and tell the post office to send it to them anyways because that's the label they gave me. So they agree and accept the package. June 2nd (TODAY) I receive the package that I returned to them. RETURN TO SENDER NOT ENOUGH POSTAGE. I call Battery Hop explaining this (2 times) and still no new label. I call them again to send me a new label with the correct weight... they send me another label and the label weight is still wrong I bring that to the attention to the customer service rep. I'm still on the phone with she starts to arguing with me and cutting me off while I'm talking... no willing to listen to anything I have to say she hangs up the phone on me. I call back 2 times and I sit on hold for 10 minutes each time. So rude and unprofessional I will never order anything from them again... I ended up escalating the case with PayPal.

I ordered a power cord for my MacBookPro. Everyone who owns this model also knows the cord has a design flaw causing the cord to fray. This necessitates periodic replacements. I ordered my 6th one from Battery Hopp. I was tired of paying so much for an Apple replacement.
The arrived defective. It would provide power but would not recharge and both the amber (indicating it is charging) and the green (battery fully charged) did not work. EVER. The cord would only allow me to use it plugged in. No battery at all.
When I contacted them via email it was the holiday weekend. I was desperate to get it replaced as I need my MacBook for work. No response to my email. So I then called them. I was on hold for TWO HOURS I was that desperate. They never answered me so I emailed them again. My response from them? I must have ordered the wrong cord. Anyone with this MacBook Pro knows that the cord is the MagSafe 60W. Period. But the customer service person was intent on dragging the whole thing out and required me to provide my serial number before issuing an RTA label. And even then they were not offering a refund, just an exchange MAYBE.
In my opinion they are total rip offs. They sent me a return label but told me it was only good for 72 hours.
I do not trust them to EVER give me a refund. I don't need an exchange because I had to buy a charger in order to continue working. The new charger briefly glowed green, then after about 3 seconds went to Amber and then was fully charged with half an hour.
I am not stupid. I did not order the wrong cord. There is only one MagSafe 60W and that is what I ordered. I am opting not to return the cord because I have zero confidence that they will give me a refund. I will keep the defective cord in case of emergency. It does allow me to use my laptop with it plugged into the wall. If I send it back I will be doubly screwed.
I would not recommend them for the following reasons.
1. They do not stand behind their products
2. Their customer service is abominable
3. Customer service is rude and persisted in intimating I didn't know which cord to order.
4. The restriction on the return label is the most ludicrous thing i have ever seen. I could not make that turn around on a weekend and they KNEW it. So by the time the new cord (different vendor) arrived the 72 hours had already expired. Their website specifically states a 30 day return policy. I only had the cord for a week and it NEVER charged my laptop.
5. Businesses like this don't deserve anyone's patronage. Their claim of a 30 return policy is a lie. I am stuck with a cord that NEVER worked and several VERY snotty and condescending emails from their customer service. $#*! happens. Something went wrong and the cord I received was defective. Period. Instead of a snotty attitude I should have received an apology for the two hours on hold AND the customer service person's hateful attitude. She couldn't even write a grammatical sentence! So avoid BatteryHop and Emily B. She is rude, snide and condescending.
Bottom line I am just eating the loss. I couldn't return the cord within their ridiculous 72 hour time frame. I am copying and pasting their response below.
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Emily B
Emily B (BatteryHopp)
Jan 3,18:24 COT

Hi,

Thanks for reaching out to us. We apologize that the charger that your charger went defective. According to your order information, you have been sent the correct charger.

Before we move forward, please provide us with your laptop serial # so we can check to see if you indeed had order the correct charger for your laptop. We understand that it can be confusing since there is a difference between Magsafe 1 chargers (these are usually laptops that were made before 2012) and there is Magsafe 2 chargers (these are usually laptops that were made after 2012). However, we need to know exactly which wattage you will be needing so we can fix this issue.

Before we can issue you a RMA label, please reply back to us with your laptop serial #.

Once you reply back to us, we can figure out which is the correct charger for you, and will issue you a RMA label. Please note that we will pay for the return shipping back. We know mistakes can happen, and we don't want our customers to have to pay for the return shipping back. We want to make this as easy as possible.

Best,

December 31,2016, 18:44 COT

I emailed you about my defective but brand new power cord.
I was a little freaked because tomorrow is a holiday and I can't be without my MacBook Pro.

I didn't hear back but that is kind of to be expected on New Year's Eve.

So I called your number. I was on hold for TWO HOURS. For the first hour the recording kept saying my hold time was four minutes. Yeah. For an WHOLE hour? Then I got upgraded to a 2 minute wait, for another WHOLE hour. I finally had to hang up and scream into a pillow.

This power cord has been hinky from day one. When it is plugged in but fully charged a NON DEFECTIVE cord should glow green. Not this one. Not even once since I've had it.

It did glow amber for a few days, but until my laptop gave me the critical low battery warning I didn't realize it wasn't charging at all.

Now when I plug it in nothing happens. My laptop shows me that it is running off of the wall power source, but no charging is occurring.

Like I said, Stuff happens but two hours on hold? Not acceptable.

I ordered a macbook charger from these criminals and it broke immediately after I plugged it in. Like all the other reviewers here I called for a refund, they supplied me with an RMA label via email, I returned the charger, but never got a refund. After my second week waiting for the refund, and after noticing the crumby VOIP Skpye connection with the call I made, and the strange accent of the "customer service representatives", I got the same BS about Upper Management having not processed the refund request I asked for, then saying that there was a lot of paperwork. All BS. After calling several times in one day and demanding to speak to the customer service rep's supervisor, I was feverishly promised ( with a lot of heavy breathing - if that was disguising laughter, I couldn't tell...) I was promised that "Upper Management" would call me later on that evening. I did get two calls - but not from them,... OR did I? What I got were TWO calls, 1st from the Infamous Mumbai Taliban Mob that calls people up saying that they are from Windows Tech Support, and further tells people that they have a computer virus, then guides the unwitting recipient of said calls to give them remote access to the computer's screen ( so they can fix the computer - and boy do they fix it good!) then infects their computers with a REAL virus, and then happily demands that they pay a ransom for fixing their computersaround $350, along with their credit card numbers. Since I had already been acquainted with those robbers, I cheerfully declined their offer. After that, say, 15 minutes later, I got another call from the folks who call you up asking for your credit card numbers, which will Guarantee you that you will receive "Great Discounts on your Credit Card Rates"-- the only guarantee being that you will see huge discounts of the money you have in your bank accountsprobably all of it, and your credit cards depleted and maxxed outcombined with ID theft, possibly the impounding of your car, and maybe the loss of your house, on top of it. It kind of makes me wonder if battery hop.com was trying to tell me something from those 2 calls: that they wanted me to know just who I was dealing with: The Mumbai Taliban Mob.
I don't think it was a coincidence. LIghtning doesn't strike twice in the same half hour. Oh, and by the way, their name "Light Speed LLC"? That's a trucking company.

I ordered two LI-10B batteries. Seems simple. Not for them. First, they were slow to ship, about a week. I received two LI-40B batteries. Called to inform them and got no answer, left a message and they never got a call back. I emailed them and got a Jess B who said he was sorry I received the wrong charger and was sending me a return label to return the charger. I emailed him saying I had the wrong batteries and did not order a charger. He writes back that he now needs my name and order number, which was on the prior email he had in his hand. So I send them again. In response to that I get another email that states sorry for the miscommunication but now he needs my name and order number to produce an RMA and that I should send that asap. He now had that info several times. I send it again. I call and get him. He says all Return Labels need to be sent out by upper management after being approved by them. Days go by and I never receive the return label. I contact PayPal thinking that may wake them up. I get no answer and call CS again. Again an Adrian looks up the order with my name and order number and says he is sorry I received the wrong charger. I again tell him I didn't order a charger and no charger is on that order. He asks what the problem is then. Again I explain that I received the wrong batteries. He said he will be sending a return label out immediately. He sends me out the address instead. I call back and he says he cannot send a Return Label out because all of them have to be sent from upper management and that will take some time. I tell him I went through this with another guy last week and it is a week later and I have received nothing. He says there is nothing he can do because all return labels have to be issued by upper management after being approved. They finally email me a return address label and I immediately ship them back and check to see if they got them. They did. Called and they said they received them. So I wait another week and get no refund. Call again and get a girl I can't understand and she says the refund will be coming soon. After another call I finally get my refund. After all this I get an eamil saying, "We are sorry for your inconvenience, since this problem was due to our error, you may keep the wrong Item we sent you (No need to return the incorrect item) and we will issue a refund. Morons

Now two weeks after the rrefund these idiots ontact me saying the merchandise I orderedis undeliverable and that the address does not exist. They sent me a DHL tracking number DHL says does not exist.

I think if you get everyone in CS together, they might be able to empty water out of a boot. Although they might need instructions on the heel.

Oh my God it gets worse by the day. A day later and now they tell me my charger is been returned to their location and since it is paid for they want to know what the correct address is to ship it to. I NEVER ORDERED A CHARGER!