• Bath & Body Works

Bath & Body Works

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Overview

Bath & Body Works has a rating of 2.92 stars from 665 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bath & Body Works most frequently mention customer service, order online, and gift card problems. Bath & Body Works ranks 7th among Perfume sites.

  • Service
    186
  • Value
    175
  • Shipping
    153
  • Returns
    121
  • Quality
    156
Positive reviews (last 12 months): 15.2%
Positive
16
Neutral
5
Negative
84
81
See all photos

What reviewers want you to know

Positive highlights

  • Bath & Body Works candles are the best, even better than Yankee Candle.

Critical highlights

  • I have had nothing but a big headache and wasted a lot of time with online customer service.
How would you rate Bath & Body Works?
Top Positive Review

“Coffee & Whiskey”

Nancy B.
1/13/24

I want to shout out a big "Thank You" for your amazing Coffee & Whiskey foaming soap. I absolutely love it. Please keep it coming!

Top Critical Review

“Not impressed”

Sherry A H.
1/2/24

I'm thinking B&BW Co. Is trying to fake out the customers. I believe they change up the labels and present a different color bottle. I finally figured out that many scents and lotions have a familiar smell DUH on my part. Only because I have been using them for years. It makes sense now especially when you put body spray on and it reminds you one of their other scents because it is. That's my opinion. Also, Colloidal Oatmeal for sensitive skin is everything but what it is suppose to be. Im thinking it has some type of Capsaicin in it. Set me on fire.

Reviews (665)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (128) body works (146)
Thumbnail of user nancyb3843
1 review
0 helpful votes
January 13th, 2024

I want to shout out a big "Thank You" for your amazing Coffee & Whiskey foaming soap. I absolutely love it. Please keep it coming!

Thumbnail of user jimn642
2 reviews
0 helpful votes
March 25th, 2024

This company is very fast sending you the products.I love all the soaps.I find no problem with them.the pumps work fine with the hand washing soaps.I feel bad for the customers that find they don't pump.I will continue buying from them

Tip for consumers:
You won’t be disappointed with your purchase

Products used:
Washing hand soap..candle..bath soap

Service
Value
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Quality
Thumbnail of user rajivd12
1 review
0 helpful votes
March 24th, 2024

Bought a bag full of candles.
Tharindu at sales gave me great guided tour of the scents.
Made my day@micc

Service
Value
Quality
Thumbnail of user yaroslavp8
8 reviews
0 helpful votes
December 9th, 2023

Always a delight for me to go through the array of their products, especially fragrances. The lotions, body washes and candles smell really good whatever the scent is going for, this speaks to me about their quality. Stores can be overwhelming sometimes because there is just much of a muchness going on there, you could easily get lost :) but their website is pretty cool to browse and if you already know which scents and fragrances are right down your alley, you could easily find your way around them and shop online

Thumbnail of user srferguson78
1 review
0 helpful votes
September 20th, 2023

Upon shopping, I decided to check out bath and body works at Paddock Mall in Ocala, FL. Cashier # *******, made me feel welcome, talked about the sale and immediately had me to try their new fall products. She is sweet, smart and was not pushy at all. Had me try new products I would have overlooked. Now thanks to her, I am ordering more online! Good job! Stacy

Products used:
Body wash, body spray, candles

Service
Quality
Thumbnail of user arenellaj
1 review
2 helpful votes
February 4th, 2022
Verified purchase

I'm truly a loyal customer to B&B. I shop with a coupon or without. :) Today I met the BEST sales person by the name of Sharise. Outstanding customer service. She greeted me with so much cheer in her voice. She helped me with my picks and even told me of some new items, that I also purchased because of knowledge of all the smell goods. Her SPRIT and her ATTITUDE were AMAZING! Great customer service Sharise. Look forward to seeing you again soon.

Service
Value
Shipping
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Quality
Thumbnail of user carolynm1771
1 review
0 helpful votes
October 18th, 2023

I love shopping at B and BW! I appreciate all their coupons and rewards program. I shop at the Everett, WA store. The mgr is friendly and helpful. I like that it's no longer in the mall, BUT it needs bigger signage on the building, so people can find it!

Products used:
Soaps, body lotions, shower gels, hand sanitizers

Service
Value
Quality
Thumbnail of user jeanam7
1 review
0 helpful votes
December 19th, 2019

The seasonal sales are something I look forward to every year. I love the ability to stock up on my favorite scents during B&BW B3G3 sales! The savings are immense, but so worth the wait!

I prefer to shop online and avoid the chaos of the malls during the holiday season. Every shipment from B&BW has arrived in perfect condition. They really take the time to carefully package every order so it arrives undamaged and ready for use or gifting.

I highly recommend this company to anyone looking for flattering, soothing, and invigorating scents in lotions, body sprays, body wash, candles, and even travel sizes for your purse!

Tip for consumers:
Just have fun! The site Isn't overdone and the pages are clean and easy to view and interpret. All items on sale are listed as such so there is no guessing what you can mix and match during a sale. Above all, have fun!

Products used:
Lotion, body spray, body wash, foaming hand soap, and their luxe hand soap line.

Service
Value
Shipping
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Thumbnail of user donnam3923
1 review
0 helpful votes
October 10th, 2023

I was in the Bath & Body Works in Springfield, PA, and had a delightful time experiencing all the wonderful scents, enjoying the promotions and the help of the sales associates, in particular, a young woman named Anna.
I love stocking up on all the seasonal scents; for my favorite season is Fall, and Bath & Body Works knows how to celebrate it.

Thumbnail of user alanas126
1 review
0 helpful votes
November 5th, 2022

I absolutely love it! I showed it to my brother and we both agree it smells somewhat like a warm christmas. He loved it so much that he uses it now too! The next one I'm for sure going to buy is strawberry snowflake!

Products used:
Perfume

Thumbnail of user kalyas1
4 reviews
16 helpful votes
December 6th, 2020

Bath and Bodyworks has the most amazing creams body washes everything and lotions. They moisturize very well and they smell super good. Would definitely recommend!

Thumbnail of user sharonr977
1 review
0 helpful votes
November 13th, 2020

My recent purchase was the Strawberry poundcake candle, oh my it smells so fragrant. Smells my house like I am baking a fresh strawberry pound cake. People come in and go looking for the strawberry pound cake and their like really that is the candle smelling that real.

Thumbnail of user sandrab2010
1 review
0 helpful votes
April 13th, 2021

Love the different smells love the semi sales they are great and i am happy got some mens products also and i get free product if order so much stuff yea

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Value
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Thumbnail of user libbyl28
1 review
0 helpful votes
February 12th, 2022

Always love bath and body products such a variety or products and smells. I love love love the Vanilla Bean Noelle. Working as a housekeeper in a nursing home my hands get so dried and cracked from the constant use of soap, sanitizer, and cleaners but bath and body products not only keep my skin soft but smelling really good!

Products used:
Lotions

Service
Value
Shipping
Returns
Quality
Thumbnail of user rowenab51
1 review
0 helpful votes
September 8th, 2023

Last week i was just browsing at causeway point bath & body work shop, until staff named Mercy introduced products wallflowers & I bought it. Thank to Ms. Mercy she's very educated in the products & very helpful.

Tip for consumers:
Nothing

Products used:
Lotion

Service
Value
Quality
Thumbnail of user yvonnec503
1 review
0 helpful votes
September 5th, 2023

I was dealing with the cashier Michelle and she took her time in helping me with my multiple orders! The Bath and body Works Kissimmee, near St. Cloud.

Thumbnail of user troylettew1
1 review
0 helpful votes
March 2nd, 2023

I really enjoy and love Bath and Body Works products and sales. But when will you put the room spray on sale? You really don't put that on sale to offend. I would like to see that happen a little more. Thanks

Thumbnail of user pa22106
3 reviews
0 helpful votes
November 11th, 2017

Have used their website for years and well as shopping in their stores. Do love the convenience of shopping online. Now that I'm also earning cash back thru couponcabin.com, makes it even better!

Thumbnail of user shirleyb112
2 reviews
0 helpful votes
October 25th, 2017

Love wallflowers, candles, body wash... everything. Its amazing how their scents actually reflect the name. Ive never had a bad experience online or in the store.

Thumbnail of user danieleb8
2 reviews
1 helpful vote
July 7th, 2017

I love bath and body Works, i've been using their products for years. The customer service is amazing very friendly make you feel like home.

Thumbnail of user alyssab237
1 review
0 helpful votes
February 18th, 2022

Had an issue with a refund customer service assoicate Penny was absolutely amazing! She made my morning thanks again! Love this company!

Products used:
gingham, poundcake and iced blueberry biscouti!

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Value
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Thumbnail of user jaredj8
8 reviews
4 helpful votes
September 18th, 2017

It's a beautiful store that my girlfriend loves. Guess where I go for presents? ;) the staff ar nice and often help me pick out the next thing to give her :)

Thumbnail of user nikim37
2 reviews
0 helpful votes
August 11th, 2021

Very nice perfums offered. Different scents and so beautiful bottles. I like this site and recommend it to my friends.

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Value
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Thumbnail of user carissas5
7 reviews
33 helpful votes
December 27th, 2017

I love just about every product in this store and the service is excellent. They always have new and amazing scents, you can't go wrong with bath and body works.

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 5th, 2018

The fall season is bringing in the sweet scent and woody musk for men. Bath and vody works has a new walnut spice pie candel that is so delicious i really want to eat it lol thats how good it smells

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About the business

Shop Bath & Body Works for the best home fragrance, gifts, body & bath products! Find discontinued fragrances and browse bath supplies to treat your body.

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