• Bastet Noir

Bastet Noir

Overview

Bastet Noir has a rating of 4.5 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. Bastet Noir ranks 317th among Women's Clothing sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2

This company responds to reviews on average within 19 hours

1
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How would you rate Bastet Noir?
Top Positive Review

“Softness overload”

Marija K.
7/9/20

These are just so comfy to wear. Feel like second skin. They were a bit too long for me, but this was my fault since I didn't provide the outseam measurement details, so when I contacted customer service, Marija told me that they provide free of charge alterations. So I've sent them back and when I got them the second time they were perfect. Excellent customer service and expedite shipping. Definitely worth the money.

Top Critical Review

“Not worth the money”

Anna I.
2/8/23

I liked the business model of Bastet Noir however, I'll never buy from them again. Their sizing is inaccurate, you have to pay for return shipping for exchanges and the shipping cost was over $80 for a suit. The fabric, though natural material, feels very cheap, thin and scratchy. (I ordered one silk and one cashmere). They always replied promptly to emails, but they do not accept returns if you use their 10% welcome discount. If you want something from them - PAY FULL PRICE so that you can return it if necessary.

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user marijak6
1 review
1 helpful vote
July 9th, 2020

These are just so comfy to wear. Feel like second skin. They were a bit too long for me, but this was my fault since I didn't provide the outseam measurement details, so when I contacted customer service, Marija told me that they provide free of charge alterations. So I've sent them back and when I got them the second time they were perfect. Excellent customer service and expedite shipping. Definitely worth the money.

Thumbnail of user sheab14
1 review
0 helpful votes
July 9th, 2020

I ordered this caramel windowpane cashmere blazer just before the whole COVID-19 situation started and was pretty amazed to receive it in five days from placing my order and it was custom. Dani was just the best to work with. She responded to my emails so fast. I must admit I was skeptical at first, cause it was my first time ordering something so expensive and custom made, but when I received it I fell in love with it immediately. The fabric is pure cashmere and it's so soft on touch. I loveeeedddd everything about the blazer. I immediately went on and ordered the shorts, cause I just had to have them. <3 <3 <3

Thumbnail of user betik1
1 review
14 helpful votes
March 28th, 2017

I've ordered a silky shirt from this website and I was a bit sceptical at first because not anyone can do silk well. It's very hard to come by a silky item which has straight hems, but the pink shirt I've ordered was perfectly made. These guys pay a lot of attention to quality and yet the prices are so affordable. Love the brand, will definitely be shopping here again. Oh and I almost forgot, their customer service is just so amazing. The responded back within the hour of my request. Best shopping experience ever

Thumbnail of user biseram
1 review
16 helpful votes
January 19th, 2017

I purchased from this website two dresses and they both looked amazing. They came wrapped up in a lavender smelly wrap paper. I also contacted them because I lost my tracking number and they got back to me within an hour with the right tracking number. Dani, their customer service manager was amazing, she guided me through the whole process and was very responsive. All in all I had a great purchasing experience with this site and I will be shopping here again. It's my newest fashion obsession.

Thumbnail of user annai647
1 review
0 helpful votes
February 8th, 2023
Verified purchase

I liked the business model of Bastet Noir however, I'll never buy from them again. Their sizing is inaccurate, you have to pay for return shipping for exchanges and the shipping cost was over $80 for a suit. The fabric, though natural material, feels very cheap, thin and scratchy. (I ordered one silk and one cashmere). They always replied promptly to emails, but they do not accept returns if you use their 10% welcome discount. If you want something from them - PAY FULL PRICE so that you can return it if necessary.

Tip for consumers:
Refunds are only allowed if you pay full price. They give you a 10% off coupon. Do not use it if you’d like a chance to return your item for a refund. Also be aware you have to pay for return shipping.

Products used:
Suit sets

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielam10
Daniela M. – Bastet Noir Rep

Hi Anna, we apologize that you did not find this experience a positive one. We always pay attention to all our clients requests and try to accommodate them as much as possible. Our terms and conditions for returns are publicly stated on our website, and we simply cannot make exceptions as it would be unfair to all our other customers.

We always try to pick the best quality of dead stock fabrics available, so we're sorry the quality was not up to your standards. We stand behind our fabrics and craftsmanship wholeheartedly.

As for shipping, we offer DHL pickups that cost $75 (at the time of your order, it was $65) if you'd like us to arrange the shipment, but there is always the option to ship them yourselves through standard post. All of this is communicated through email in order to find the best solution for each client's needs.

We appreciate your review and will take this into consideration to better our customer's experience with our brand.

Best,
Daniela

Thumbnail of user monikaz3
1 review
6 helpful votes
January 22nd, 2017

I have bought few times from there, and I couldn't be happier with my orders.
Last time I got long, black dress, and it was ever more amazing from the picture, and I love wearing it.
Definitely high recommendable. Great clothes for great price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenah12
1 review
9 helpful votes
January 24th, 2017

I enjoyed shopping for clothes on this web site! It's very user friendly, easy to use and has great offer on different categories of clothes. I just bought the perfect dress for me and the buying process was very smooth! :)

Thumbnail of user anae38
1 review
3 helpful votes
January 21st, 2017

The thing I loved the most is that the clothes I ordered (two dresses and one ultra-cool velvet blazer) and the materials look expensive af in real life. I loved it!

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From the business

We are a kickass custom-made online shop for party dresses, office wear and casual clothing. We slay at making clothing, shoes, accessories, and the best custom-made fashion around.

Company Representative

Thumbnail of user danielam10
Daniela M.
Founder
Typically responds within 19 hours
Entrepreneur, founder of Bastet Noir and Coffice. Fashion enthusiast, total control freak and digital marketing obsessed person. For more information read my interview for Huffington Post - http://www.huffingtonpost.com/entry/meet-the-founder-of-bastet-noir-the-new-destination_us_57c5746ee4b004ff0420acbc

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4.5
8 reviews
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