• Basso

Basso

Overview

Basso has a rating of 4.28 stars from 130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Basso most frequently mention customer service, good quality, and great prices. Basso ranks 17th among Sunglasses sites.

  • Service
    53
  • Value
    53
  • Shipping
    51
  • Returns
    49
  • Quality
    49

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
31
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How would you rate Basso?
Top Positive Review

“"The Secret Door"”

Libby L.
12/18/23

A nondescript door with a curved staircase, leading to a basement. At the bottom, you are greeted with a warm, cozy atmosphere, and a cocktail named "the secret door". What the hell was in this? It was fabulous!,. Watching the bartender orchestrate his magic, the wait service, and of course the food were all wonderful!

Top Critical Review

“No returns for refunds and they steal items you return for exchange”

Monica M.
7/15/23

Extremely disappointed with the quality of the products and their policy of non refund and no return shipping label. Basically they keep your money forcing your to have credits of what you return to their store. They also don't offer return shipping labels, so you have to pay absurd price to return the item didn't fit you. Total waste of money. DO NOT BUY ANYTHING FROM THEM. I returned and item for exchange, I have the tracking# to proof it arrived at their address but they lied saying they never got my item. TOTAL SCAM

Reviews (130)

Rating

Timeframe

Other

Thumbnail of user libbyl42
1 review
0 helpful votes
December 18th, 2023

A nondescript door with a curved staircase, leading to a basement. At the bottom, you are greeted with a warm, cozy atmosphere, and a cocktail named "the secret door". What the hell was in this? It was fabulous!,. Watching the bartender orchestrate his magic, the wait service, and of course the food were all wonderful!

Thumbnail of user bobm1038
1 review
0 helpful votes
August 17th, 2021

I was wondering if it was a legit store because the deals were like 25-40 dollars cheaper than I had found on other online store so I was a little hesitant when the reviews were bad. But my experience was flawless and my shoes arrived within a week (shopped Black Friday sales). I would definitely return to this website! Also worth noting that I'm writing this because they don't deserve a 2 star rating.

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Thumbnail of user milkam8
1 review
0 helpful votes
November 18th, 2021

Just had my gorgeous Dana Glossy Knee High Boots delivered. It's fabulous and comfortable.
Thanks so much BASSO CO I will recommend my friends and family.

Thumbnail of user vior
1 review
0 helpful votes
November 17th, 2021

Love my Samantha Plaid Shirt Jacket! Excellent price and a quality shirt! I will definitely be
Spreading the word about BASSO CO to my friends.

Thumbnail of user frenchj6
1 review
0 helpful votes
August 13th, 2021

I will continue to order these with Basso, I think am on my 3rd pair as they are probably the most comfortable from all the big brands.
Excellent support and nice bouncy feel that makes you never want to take these off. Great for all around flip flops, perhaps not so good n the beach as they don't fare that well in salt water. These are pretty much my all season house shoes.
Fits great and is very sturdy in terms of top and sole separation - never had any issues.

Thumbnail of user clemenm
1 review
1 helpful vote
November 19th, 2021

Ordered the Jacor High Top Sneakers and they are so flattering and so comfy! I love them.
Cannot wait to try more products from this company.

Thumbnail of user briannam196
1 review
0 helpful votes
December 3rd, 2021

This is the third time I've ordered and have been extremely pleased with the quality and the very
Affordable price! I also have gotten my orders quickly! Most of what I've ordered has been to
Match something else & the color on my tablet has been exactly what I wanted! I appreciate the
Large color selection. I love my Safina Two Piece Set that I ordered recently.

Thumbnail of user kimberlyj743
2 reviews
0 helpful votes
August 17th, 2021

Like all the other positive reviews, I was very skeptical purchasing shoes from this website... simply because the negatives far outweighed the positive reviews. However, after reading the recent good experiences people had I decided to take a chance and I am so glad I did! I got this special collection shoe for my younger sister and it is exactly as described. I must say I have never ever in my life left a review for a product but I felt that Basso deserved better recognition. Immediately after ordering I received a email confirmation and the charge was only pending in my account.

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Thumbnail of user hopes61
1 review
0 helpful votes
July 3rd, 2020

I want to edit my review because I wore my new sandals today for the first time & they are super comfortable. I'm actually loving life in them today. Someone random commented they liked them and asked where I got them! Super super thankful they came in time for the 4th of July. I was worried and am still a little concerned the other sandals I ordered haven't come yet, but we'll see. I was also concerned the lightweight foam material was going to be easily destroyed with wear, but the material is very compact and the shoes seem nearly indestructible + very easy to walk in because they're super light. The shipping process of this company is completely disappointing. I'm sorry BASSO, but the fact that you don't have better tracking info & the time it takes to receive the items is completely deterring from wanting to order from you again. I do think the shoes are nice, but they still seem overpriced, especially for how long we have to wait to receive them & the risk taken when ordering since you don't offer refunds. I am stoked on my new sandals. I hope the other pair makes it to me soon. For readers: the wait time for shipping to me was 2+ weeks. I ordered both pairs together on June 11 and received one pair on July 3rd. The company responded to my email that the other shoes will arrive soon. The tracking info is through their website, which is very vague and can only be accessed via emails. I don't like that the company charges so much for their product, but I haven't owned the items long enough to know whether the price is truly worth it. I'll keep updating this review as time goes on.

Tip for consumers:
Don’t expect your order in a reasonable amount of time. Be prepared to contact support when your order does not arrive and also be prepared to file fraud thru your bank it you’re unhappy with the item because this ruthless company *only does store credit!!!!* Which means if you don’t like what you buy, you’re forced to eat the debt and buy something else that will take nearly a month to arrive. They have clearly invested so little into this company. Not sure it’s worth it!

Products used:
Veltura raw sandals black/white

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Value
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Thumbnail of user mitchellew
1 review
1 helpful vote
November 16th, 2021

Shopping on Basso was a fantastic experience for me. I received my Darlene Two Piece Set
Promptly, and it may be the most comfortable item of clothing I've ever worn!

Thumbnail of user beatyj1
1 review
0 helpful votes
November 19th, 2021

Rosa's Long Sweater was a perfect fit... lots of colors to choose from... and so soft and nice. From
Order to delivery was quick. Excellent in every way thank you

Thumbnail of user damianj23
1 review
0 helpful votes
September 22nd, 2021

I ordered a couple of sneakers as a birthday present for my grandson. They arrived in a timely manner and fit him perfectly. He was thrilled to get them. Thank you team Basso Co

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Thumbnail of user aisaj
1 review
0 helpful votes
November 9th, 2021

I've loved everything I've ordered. All items have been in amazing quality and comfortable! Will definitely always use this place for any sneakers needed!

Thumbnail of user ivvonek
1 review
0 helpful votes
November 6th, 2021

Ordered Dunes Turtleneck Knitted Two Piece Set from here and always a great experience. Their quality is excellent and they carry different brands I like as well. It's easy to use and they deliver quickly!

Thumbnail of user nickh696
1 review
0 helpful votes
September 14th, 2021

Basso gave a very good service and excellent value. My princess High Sneakers were well packaged and arrived in perfect condition.

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Thumbnail of user samk578
1 review
0 helpful votes
September 15th, 2021

Great website made navigation super easy. Excellent selection, and really delighted with purchase of smart and very comfortable walking shoes.

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Thumbnail of user georgef705
1 review
0 helpful votes
August 11th, 2021

After hearing so much about this brand I decided to but a pair for my husband for his birthday. At first he was like "another pair of shoes" yes this is my go to gift for the man that has everything lol. But he slipped them on and wore them all evening and said "it's like I am wearing nothing" He loves them so much I have caught him already at BASSO CO looking for other colors

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Thumbnail of user garethc25
1 review
0 helpful votes
August 20th, 2021

I jumped on the idea of shoes being affordable, and bought the cheapest ones that could fit. (I currently wear a size 17, extra wide.) I immediately regretted my impulse purchase upon reading the reviews. Naturally I worried that my shoes would arrive and be the wrong size or poorly made. This was not the case. Do not refrain from buying from Basso. I ordered my shoes on a Saturday, and they came on Wednesday. I am very pleased with this Basso!

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Thumbnail of user bettye518
1 review
0 helpful votes
November 16th, 2021

My order came faster as expected & great customer service. They have variety of clothes & the prices are affordable. I recommend anyone who's interested in clothing.

Thumbnail of user maryn1121
1 review
0 helpful votes
November 18th, 2021

Caroline Tie Dye Beach Dress and prices were both excellent. The shipping was reasonable and
Extremely quick. I'll definitely be back. They really have everything and definitely suggest
Checking them out!

Thumbnail of user jenniferl2188
1 review
0 helpful votes
November 18th, 2021

I LOVE the Talia Knee High Boots I have them in almost every color. They are so affordable it just
Makes sense to stock up for the whole year and order on here. I wear them out and about. I'm
Looking forward to ordering more from this site in the future.

Thumbnail of user alexal57
1 review
0 helpful votes
November 6th, 2021

Great site with quality products at excellent prices. I was able to find Reggio Chunky Sneakers and Barmuda Set that I wanted for less than half of what I saw in other stores. Would definitely recommend. Thanks Basso.

Thumbnail of user jackj600
1 review
0 helpful votes
November 4th, 2021

This is my 2rd purchase from BASSO CO Great selection with amazing pricing, and fast shipping! My daughter loved the Perry's Gym Set I bought for her birthday! Plus I got a very cute Grid Mini Dress for myself! I highly recommend this site!

Thumbnail of user monicam1240
1 review
1 helpful vote
July 15th, 2023
Verified purchase

Extremely disappointed with the quality of the products and their policy of non refund and no return shipping label. Basically they keep your money forcing your to have credits of what you return to their store. They also don't offer return shipping labels, so you have to pay absurd price to return the item didn't fit you. Total waste of money. DO NOT BUY ANYTHING FROM THEM.
I returned and item for exchange, I have the tracking# to proof it arrived at their address but they lied saying they never got my item. TOTAL SCAM

Tip for consumers:
Very poor quality all item stink

Products used:
Snrakers cheap quality and corset top I returned to exchange but they claim they never got my return, but I went on postal office and they confirmed it was delivered
They are a total scam

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Thumbnail of user peterd1517
2 reviews
0 helpful votes
August 19th, 2021

I had ordered A pair of UGGS for myself for my birthday two weeks ago and my boots arrived this morning. Was very hesitant from ordering from this site from all the bad reviews and didn't know what to expect. I can honestly say when I called customer service and a few days ago to see when my order would arrive as I still didn't have a tracking number the representative was very helpful and letting me know my shipment will be sent out tomorrow. My boots arrived here today and they're perfect. They're great. Will definitely order again as they have great prices.

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Luxury designs at affordable prices!

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Pop M.
Typically does not respond to reviews

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4.3
130 reviews
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