• Barron's

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Barron's has a rating of 1.19 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Barron's most frequently mention customer service, and credit card problems. Barron's ranks 55th among Stock Research sites.

  • Service
    9
  • Value
    9
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Good magazine, but the absolute worst customer service I have ever encountered.
How would you rate Barron's?
Top Positive Review

“Much Improved”

Robert J.
8/19/19

I really like the new look and story organization of Barron's. Much easier to find information I need. And still have same great columnists. Thank you for all the work that must have gone into the update.

Top Critical Review

“Subscription isn't worth it, doesn't work, when you cancel there's no refund of the current charge”

Joseph A.
2/3/23

Signed up for the month to month subscription. Articles are sent via email. Wasn't able to open them, so no value. My fault for not cancelling sooner, but when I did at noticing the monthly charge about to post, they refused to refund that charge so now i have another USELESS month of a Barron's subscription. POOR product, POORER customer service.

Reviews (54)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user ab1180
1 review
1 helpful vote
March 2nd, 2024

Subscribed to the print edition and had delivery through USPS. During one month the post office failed to deliver half of the time. Contacted customer service and requested alternate delivery through their carrier service. Customer service indicated this change would take place and I would receive additional issues to extend my subscription as a replacement for the missing issues. Needless to say delivery stayed with USPS, which to their credit did deliver most of the time, and my subscription ended when originally scheduled without any replacement issues. Makes me glad I did not renew. Useful publication, but customer service is definitely lacking.

Thumbnail of user josepha1747
1 review
2 helpful votes
February 3rd, 2023

Signed up for the month to month subscription.
Articles are sent via email.
Wasn't able to open them, so no value.
My fault for not cancelling sooner, but when I did at noticing the monthly charge about to post, they refused to refund that charge so now i have another USELESS month of a Barron's subscription.
POOR product, POORER customer service.

Thumbnail of user henryx80
2 reviews
1 helpful vote
August 21st, 2023

DO NOT USE: Too late, I found out that there is no support was compromised by greed and request for more money. And I was left with a product that I could not use. She promised to tape a session so that I could do this alone; she failed me. I spent nearly 2,000 and her program failed to generate the promised results. She works out of her house and misrepresents her operation by using a glorified title.

Tip for consumers:
I believe this is a bate for asking for additional money

Products used:
I could not use anyother products

Service
Value
Quality
Thumbnail of user minac30
1 review
1 helpful vote
January 25th, 2023

I wonder why they have 1.5 star reviews. I guess I am not alone to think that their digital content is terrible and way too expensive - also they are easy to take your subscription money on line, but when it comes to cancellation you need to call them - their promotional offer of $7.99 went to $19.99 and when I called to cancel and at least get reimbursed the same same it was renewed, they rejected the request. Never ever will I use their services - their print issue is much better, but their digital and the subscription method is deceiving.

Tip for consumers:
Don’t get digital subscription

Products used:
Digital subscription

Service
Value
Quality
Thumbnail of user fernandoc301
1 review
2 helpful votes
March 18th, 2023

Why is Barron's sooo agressively hatefull towards Bitcoin? Who's behind this irrelevant pessimist point of view agenda pusher?
I've Never seen a positive comment about BTC from them, regardless of BTC being the asset that had the Most $ % gains in the last 15 years...?!
Who is behind Barron's shareholders? JP Morgan? Warren Buffet? Elizabeth Warren?
I double dare this comment not to get deleted by this page moderator and like/hope to see what kind of comments it draws...
Because, let's face it, the centralized banking industry is saturated with corporate crooks and greedy moral hazard enforcers...
Comments anyone?

Products used:
None

Service
Value
Quality
Thumbnail of user bradleyt97
1 review
2 helpful votes
February 4th, 2022

I did not receive my Barron's subscription for about a year. The charge was about $25 a month. I had called and asked for a refund for the past 12 months but they were unwilling to do so. They also had an introductory rate of $10 a month but they did not offer this either. Of course, I could have called earlier to address the delivery issue. But it nevertheless was disappointing.

Thumbnail of user stuarts209
3 reviews
5 helpful votes
February 22nd, 2021

When it to Subscription Customer Service, Barron's is the worst! They have agent(s) that are difficult to understand, don't listen and talk over you, Impossible to get anything done! On two attempts when I requested to escalate my call to speak with a Supervisor I was immediately disconnected. Let the "buyer/subscriber" beware of their subscription promotions! They'll take your money and then no service. Very frustrating! No way to run a business - total incompetence. Barron's content is good, customer service sucks! I won't be back.

Service
Value
Quality
Thumbnail of user vernons96
1 review
2 helpful votes
May 19th, 2022

What a scam save your money. Just like everyone says. Stealing your money. I have never and will never set up a auto renewal. But Barrons said I did and has been stealing my money for months. Don't know where there customer service people are from but they don't speak English. But what else would you expect from the wall street journal. Oh and by the way it makes you give them at least 1 star.

Service
Value
Quality
Thumbnail of user elizabeths1825
1 review
6 helpful votes
May 22nd, 2021

I have been dealing with the worst delivery issue for years. Every time I try to change an address it takes Barron's at least 4or 5 non delivery issues to get it right. Every time I call ( and it is very often) customer service just gives me lip service about how sorry they are but never resolves the problem. Shame on me for keep renewing this magazine and promoting horrible customer service

Service
Value
Thumbnail of user kathrynr254
1 review
4 helpful votes
October 25th, 2021

I tried to send the Barron's magazine to my son in prison. I paid $12 for 3 months. He never received one issue. I called 6 times, "Ok, we will check with the postal service to see what the issue is." Then I am charged $29.99 for one month, called again, same response, still no magazine. Stupid me forgets until again, next month, $29.99 charge. What a hassle to just cancel. And they will only refund the last charge, even though they have it on record that I have complained over and over again. And I agree with the one reviewer, most of these people do not speak very good English :(

Thumbnail of user jm1154
2 reviews
2 helpful votes
January 12th, 2021

Cant get in to site, says credit card not valid when it is, subscriptions auto renew at a rip off price, impossible to get a real person on the phone. This company sucks. Why would I pay for info I can get free all over the web, anyway?!?

Tip for consumers:
Good luck. Terrible customer service and unscrupulous bait and switch pricing once you do get a subscription.

Products used:
None. Cancelled subscription.

Service
Value
Thumbnail of user rickk328
1 review
3 helpful votes
May 27th, 2021

I have been a loyal subscriber for many years. Good magazine, but the absolute worst customer service I have ever encountered. Obviously, Barrons doe not give a hoot about it customers, since there are constant complaints. My magazine is supposed to be delivered on saturday mornings, but never arrives until monday or tuesday. I have called customer service at least 10 times over the last 2 years but they are absolutely worthless. They say they will fix the problem but it never gets fixed. I suspect that the problem is that they have zero interaction with the delivery service. They cant call them, only send something via computer. The delivery service totally ignores them. Barrons does not care. The worst.

Thumbnail of user josephm3609
1 review
1 helpful vote
December 25th, 2022

Both the service and contents are poor. I have been a subscriber for over three months and only received
Physical delivery about 3 times! I don't bother contacting "customer service" anymore because after reading the online magazine version I decided there is no value in either the print or the digital version. The content is really nothing to write home about, it's information readily accessible online for free. Besides, over the years I have noticed the Barrons' analysis to be FLAWED, for instance when Facebook went public Barrons' did not waste any time by calling a $15 value on the stock, we all know how Facebook skyrocketed in price though. Their customer service is poor and non-responsive. To their credit though, they did manage to send a free insulated beverage mug! Hence the one star, otherwise and minus star is warranted. Do not subscribe to this magazine.

Thumbnail of user leeannz1
1 review
1 helpful vote
November 26th, 2020

Waited almost 3 months on my love seat just to have them show up with the wrong love seat. Wanted an electric one because I'm disabled and can't pull the lever and they were unprofessional and arguing with us that it was the right couch. Have bought from them 3 times and this was the first time I was very dissatisfied.

Thumbnail of user baileyr51
1 review
12 helpful votes
July 21st, 2020

Very difficult to cancel your membership, can't do it on the website or over email for stupid reasons and the phone number for the Australian branch is only connected to local landlines. Such a hassle to get rid of, if I knew about this from the start I would've never gotten into this. Appalling customer service!

Thumbnail of user robertd2232
1 review
6 helpful votes
March 26th, 2021

My subscription with Barron's was about to expire and my credit card information had expired. Because you can't cancel online and they hang up when you get the cancelation department, I purposely left my old credit card information on file thinking it would end my subscription. Somehow Barron's updated my new credit card (new expiration date) information and put through charges anyway. When I discovered the charges a week later and called, I was told no refunds. Anyone else manipulating credit card like this would be in jail. Don't do business with this corporation.

Thumbnail of user charlesa514
1 review
12 helpful votes
September 6th, 2020

Barron's makes it very difficult to cancel a subscription. If a company is willing to let you sign up online they should allow you to cancel online. Pure scam. Wasting peoples time in order to steal a couple dollars. Try putting out a decent product and it won't be necessary to use these types of tactics.

Thumbnail of user weic15
1 review
7 helpful votes
December 14th, 2020

1) their service which is really just news, live news, but still second-hand resource, every damn time you get the news feed, the market has already reacted to it. You won't profit from it as a trader, long term investor, you don't need this $#*!. CNBC is the way to go, free and just as good if not better for news.
2) take forever to cancel. You have to call, and it takes forever, trying to cancel it right now, been on the phone for over 1 hour. I speak English, now just imagine if you have some language barrier or disability, this company doesn't have good will, btw they publish a good amount of bs biased articles too.

Thumbnail of user loriw469
1 review
1 helpful vote
May 20th, 2021

They need a quality control department to review calls with customers. Their customer service is the worst. Between language barriers, long lengths of calls and superiority complexes they need to charge about $5 per month instead of $20. The publication is quality-the employees are not.

Service
Value
Quality
Thumbnail of user peters1454
1 review
10 helpful votes
December 5th, 2020

Trick you into subscribing online but then make it impossible to cancel. You can only do so by phone and they don't answer.

Thumbnail of user peterr619
2 reviews
4 helpful votes
December 15th, 2020

Think very carefully before signing up for a digital subscription of Barron's. You would think that dealing with a magazine that is owned by the Wall Street Journal would be a breeze. Instead what a NIGHTMARE. They could not make signing up easier, but when it comes to cancelling it is nearly impossible. As Peter S on 12/5/2020 has pointed out, you can only cancel by phone and no one ever answers. How is it possible to subscribe as online but only cancel by phone. Of course, so they can make it very difficult and help themselves to your money. Being only for 20 minutes already "due to heavy call volume we may take longer to answer your call" What a load of nonsense, what there are so many people canceling their subscription that they can't answer the call. This is a RIP OFF

Thumbnail of user christosk11
1 review
3 helpful votes
May 18th, 2020

Awful Customer Service. I was able to purchase the Digital Edition only via phone, because Barron's web platform would not accept my application. Barron's managed to double-charge me and after calling them 6 times, were able to solve my issue.

Thumbnail of user anng325
1 review
6 helpful votes
June 25th, 2020

You have to call them to cancel subscription! The customer service guy was super rude sounded like an arrogant interviewer. Almost push me to stay in subscription. After the call when i tried to rate the call he just cut off the line. Will never go back

Service
Value
Quality
Thumbnail of user eduardom196
1 review
1 helpful vote
September 26th, 2021

Cancelled but they continued to charge me several months. I discovered it when I checked my CC. I should do that every month.

Tip for consumers:
They continue charging you after you cancel.

Products used:
Barron's

Service
Value
Quality
Thumbnail of user glena70
1 review
4 helpful votes
December 2nd, 2020

I always thought of Barron's as a reputable company so when I came across an article from them I really wanted to read, I didn't hesitate to sign up for the $1 trial period, since I could "cancel at any time". Well good luck cancelling! There's no way to cancel online! They make you call them, and of course only during business hours. I've been on-hold 19 min. Now, listening to terrible hold music and repeated bouts of "Due to heavy call volume, you may experience longer hold times", blah blah. It's 2PM PST on Wed. So I don't know why it would be unusually heavy. So while I'm on hold waiting for my chance to speak to someone to cancel (20+ min. Now), what better way to spend my time than to write a negative review about how pissed-off I am? Since I'm still waiting (23 min.) I tried logging in to change my payment method to a debit Mastercard with no available balance so the next payment would fail, but of course there's no place to change my payment method. AVOID THIS COMPANY!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Barron's is America's premier financial magazine. It provides in-depth analysis and commentary on the markets, updated every business day online.

How do I know I can trust these reviews about Barron's?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Barron's?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business