• Barnes & Noble

Barnes & Noble

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Overview

Barnes & Noble has a rating of 2.76 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Barnes & Noble most frequently mention customer service, and gift card problems. Barnes & Noble ranks 117th among Textbooks sites.

  • Service
    52
  • Value
    47
  • Shipping
    41
  • Returns
    30
  • Quality
    40
Positive reviews (last 12 months): 25%
Positive
7
Neutral
0
Negative
21
25
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What reviewers want you to know

Positive highlights

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Critical highlights

  • They have an antiquated system, rude customer service personnel and seem confused by their own procedures.
How would you rate Barnes & Noble?
Top Positive Review

“The Twisted Green Road - A Flash ISBN979-8-885-67237-4”

Mary B.
1/29/24

This is the third book of a trilogy that I have read by this author. I find his writing easy to read and the involvement with the main character captivating. Anyone who served in the military would enjoy this book. I look forward to reading this authors next book soon.

Top Critical Review

“Lost packages, and torn pages.”

Logan R.
1/29/24

I've ordered multiple Claymore manga for my girlfriend and so far 3 of them have had pages ripped in half. I ordered myself the Claymore box set and just got to volume 17 which has 2 pages ripped out so I decided to buy another Volume 17 to replace it and now that package says it delivered 2 days ago but it hasn't and they're not responding to any emails about the situation. Don't buy here. Go to books a million instead.

Reviews (164)

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customer service (36)
Thumbnail of user falcong3
1 review
0 helpful votes
February 1st, 2024

Carol M. Swain is an author, a retired professor of political science and law at Vanderbilt University, and television analyst. Mike Towle is an author, and former newspaper reporter and editor. Their work, "The Adversity of Diversity", mostly written before the Supreme Court's June 2023 ruling eliminating affirmative action requirements in college admissions, "Students for Fair Admission v. President and Fellows of Harvard College", makes the case that other programs or practices such as DEI (Diversity, Equity and Inclusion), CRT (Critical Race Theory), and CEI (Corporate Equity Index) are likely on the way out as well. While affirmative actions were originally envisioned as a means of redressing discriminatory injustices, their applications had evolved to cause reverse discrimination, essentially resulting in the same sort of wrongs they were designed to end.

The "Adversity of Diversity" shows examples of how programs such as DEI infringe on constitutionally protected rights, particularly of white conservative men. Conflicts with Title VI of the Civil Rights Act of 1964 (prohibition of discrimination based on race, color, or national origin in any program receiving federal financial assistance) and the 14th Amendment (the Equal Protection Clause guaranteeing all individuals the right to protection under law) were influential in the Supreme Court's decision in removing affirmative action requirements.

Dr. Swain holds the position that Marxism is a driving influence in today's DEI. It is concerned with group identities, affinity groups, and group discrimination rather than group success stemming from individual merit. It channels suspicion, promotes intolerance, and focuses on conflict, and as such, seems designed to break and destroy rather than to heal and bring unity. The social process of ending racial discrimination had been usurped by the political enemies of capitalism, leading to division and tribalism. She believes that proper diversity requires not division, but assimilation. DEI programs do nothing to accomplish any goals important to business, such as adherence to mission, respect for creativity and growth, building morale, and expectation of profit.

Dr. Swain has developed her own program that she believes may solve the problems created by DEI, and calls it "Real Unity Training." Its twelve core values include a desire for institutions to succeed, the belief that customer service should be a priority, respect for traditional "success principles" of hard work, integrity and accountability, and being financially responsible. They also include the perspective that, while our differences are to be acknowledged, what we have in common is greater. More information about Dr. Swain's program may be obtained at: "unitytrainingsolutions.com."

The appendices at the end of the book are lengthy and detailed, and form a valuable and fascinating historical reference. Appendix A contains the entire Supreme Court decisions of "Students for Fair Admission v. President and Fellows of Harvard College", and "Students for Fair Admission v. University of North Carolina." Included is the concurrence of Justice Thomas. Appendix B contains the legislation abolishing DEI at public colleges and universities as reflected is Texas and Florida law, and Appendix C is the 14th Amendment to the U.S. Constitution.

It was surprising to experience the intellectual robustness and thorough substantiation of the Supreme Court's decision. Justice Clarence Thomas, writing the concurrence, was devastating in his disagreement with the dissent. The legislation abolishing DEI at public colleges and universities in Texas and Florida affirms that equal protection violations are on the decline.

Thumbnail of user omartinez2316
1 review
0 helpful votes
October 7th, 2023

I love this place so many choices of books. It is very well organized by section. I also like you can have coffee while you read.

Thumbnail of user lynnemdowning6
1 review
0 helpful votes
July 13th, 2023

Dr Taryn Marie Stejskal presents these Very Important Steps for Highly Resilient people in a way that is practical, concise & so very Helpful! I have read Many self help books over the years This ONE is the BEST I have ever read. Thank you Dr Taryn for you insights and guidance A Must Read

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Thumbnail of user davidr5098
1 review
0 helpful votes
August 22nd, 2022

This book is amazing. The way Jeff tells the story in such a detail. It made me feel like I was in the room with him. A very inspiring story about the rise of Linkin Park and how Jeff played such a big part in making their success a reality. If you love Linkin Park. If You love rock music. This is a story you don't wanna miss. I would pick it up today!

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Thumbnail of user ofeliam28
1 review
0 helpful votes
October 8th, 2023

I love Barnes and Noble. Its always so nice to walk in it's so nice and quiet. I love how all the books are well organized by category. Also how you can get a coffee there and read your book in peace

Thumbnail of user markk2416
1 review
0 helpful votes
March 11th, 2023

I go to B & N three times a week, and have for years, the staff is great, and very helpful, I love the cafe, the manager is fantastic and she trains her staff well, never a disappointment, I give them a five star rating, best in town of Fayetteville Nc,

Thumbnail of user jq302305
1 review
0 helpful votes
April 30th, 2023

This book was a good purchase, I recommend for those who love a historical fantasy story but in a school setting. It contains a detailed enough story line and never leaves you bored.

Thumbnail of user jewlswiss
1 review
0 helpful votes
July 8th, 2023

A great read for Everyone who reads Zen in High Heels their life will be transformed forevermore.
Juliette A Gipson

Products used:
Books

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Thumbnail of user maryh62
47 reviews
140 helpful votes
April 6th, 2017

Because there is a store near me, I stop in quite often to check their sales. I have a membership card which earns discounts on purchases. While this is technically a book store, they also sell a variety of other products. I have purchased stationery, pens, calendars, candles and other items. Good quality. A bit pricey; wait for the sales and use the member discounts.

Thumbnail of user jaimea35
3 reviews
2 helpful votes
November 6th, 2018

Barnes & Noble has every book that would make a reader out of yourself. With their membership benefits I enjoy free shipping on the books I buy plus discounts. I can even rent textbooks for my college courses.

Thumbnail of user js460
39 reviews
76 helpful votes
August 8th, 2018

I wish I had more time to sit in Barnes and Noble and study. I used to a lot in undergrad. The atmosphere is great, they have all the books you need. The online to store ordering experience is also great.

Thumbnail of user smha1
2 reviews
14 helpful votes
March 27th, 2017

Besides mom and pop specialty bookstores, Barnes and Noble are the best thing going when you need a book immediately. Although pricier compared to Amazon, the B&N membership softens that blow, along with having a good stock of books on hand. The children section in my store is far from the beaten path, and they have a nice section where they can read and play while the adult shoppers are never hassled. There's also scheduled reading events for children and more so during the holidays. Most B&N stores have Starbucks inside, who also honour the membership discount. The workers at mine are also friendly, so 5 stars

Thumbnail of user patriciaw118
2 reviews
3 helpful votes
February 22nd, 2017

Still the best bookstore in metro Phoenix! The staff is knowledgeable and helpful. They go out of their way to make sure you find everything you are looking for and that is an asset in today's retail climate.

Thumbnail of user pc68
11 reviews
17 helpful votes
March 14th, 2016

Although I try to frequent local independent bookstores... B and N. Com just makes it too darn easy to shop in quantity. For people who are dedicated bookworms there are always a hundred more titles you want... if not more. This site lets you maintain your wish lists and has out of print books available through their own vendors. Being a member gives you a savings card that is really worth the few dollars a year to renew it. Maybe twice in ten years has there been a title they didn't have. They also have a decent return policy. Even without a receipt you can at least get store credit in most cases. One year for my B-day I got three copies of the same book. In store they gave me credit for two. They also send coupons by mail a few times a year. All around great shopping experience.

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Thumbnail of user anthonyb123
8 reviews
16 helpful votes
July 18th, 2016

I've been both in the store and online with them, and I've always been satisfied with them. Of course online you have access to more books than they could ever stock in store, especially the more "controversial" volumes that I'm not going to list here but leave to your imagination. You can even use your membership discount online if you have it and you always get your tracking number so you always know where and when your package gets checked in.

Thumbnail of user sandrae17
10 reviews
12 helpful votes
September 13th, 2015

When I wasn't a member, I rarely went to B&N. Now that I am, I do enjoy the coupons and added benefits of membership. The $25 for membership makes buying books and other items worth it. I've more than recouped that cost. Of course, I'm an English professor and my kids love books, so we have a book fetish. Love the selection, the coffee, the bright openness of the lay out. Sometimes we just sit down and start reading. Can spend a couple hours in there and not notice the time has flown by. =) OH, and the clearance prices are great too.

Thumbnail of user shannonc48
20 reviews
48 helpful votes
February 9th, 2016

I love Barnes and Noble. They usually have what I am looking for. I could spend hours in there just looking at the books and magazines. Sometimes I feel like their stuff is a little overpriced. I like the magazine selection, and I like that there are magazines from overseas available too. I love the bargain section. I usually find something I want in there.

Thumbnail of user barryl40
5 reviews
3 helpful votes
December 23rd, 2016

On line or in store, the service is always excellent. Special orders always arrive by promised date.

Thumbnail of user richl13
25 reviews
43 helpful votes
June 10th, 2016

The store on State st. In Chicago is a great place to brows, shop, and read. I never had a negative experience. Selection is OK and if they don't have something in stock, they really "bust their bun's" to get it to you asap.

Thumbnail of user tomp37
27 reviews
16 helpful votes
April 8th, 2016

Last time I was at Barnes & noble, spent 2 hours there, checking out books, and other Nick nacks, one of my favorite places to go to

Thumbnail of user lisah168
5 reviews
10 helpful votes
December 28th, 2015

I'm so glad that a real bookstore still exist. We love shopping there. Always helpful staff and they will spend as much time as needed to find what we are looking for. They make it easy to ship books when they are out of stock.

Thumbnail of user cliffs21
4 reviews
6 helpful votes
January 27th, 2016

My local Barnes and Noble supported my good family friend by allowing them to do a book signing for the book they wrote about their special needs son. I continue to support Barnes and Noble for supporting new authors who have just written their first book.

Thumbnail of user lynnettd
7 reviews
1 helpful vote
October 27th, 2015

Love everything. Store, coupons, programs, community involvement, choices, customer service, Nook and café. I am a rewards member and do save a lot of money also getting free shipping.

Thumbnail of user bonnieb42
6 reviews
32 helpful votes
February 9th, 2015
Thumbnail of user jamesm399
21 reviews
9 helpful votes
March 14th, 2016

I've been buying books forever from this place. These days I buy them through my Nook. Their coffee shops and free wifi are a real pleasure to visit and I often go there to work when I need to work but am tired of the office.

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Barnes & Noble? ۪s online bookstore for books, NOOK ebooks & magazines. Shop music, movies, toys & games, too. FREE shipping on $25 or more!

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