• Barnes & Noble

Barnes & Noble

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Overview

Barnes & Noble has a rating of 2.76 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Barnes & Noble most frequently mention customer service, and gift card problems. Barnes & Noble ranks 117th among Textbooks sites.

  • Service
    52
  • Value
    47
  • Shipping
    41
  • Returns
    30
  • Quality
    40
Positive reviews (last 12 months): 25%
Positive
7
Neutral
0
Negative
21
25
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have an antiquated system, rude customer service personnel and seem confused by their own procedures.
How would you rate Barnes & Noble?
Top Positive Review

“The Twisted Green Road - A Flash ISBN979-8-885-67237-4”

Mary B.
1/29/24

This is the third book of a trilogy that I have read by this author. I find his writing easy to read and the involvement with the main character captivating. Anyone who served in the military would enjoy this book. I look forward to reading this authors next book soon.

Top Critical Review

“Lost packages, and torn pages.”

Logan R.
1/29/24

I've ordered multiple Claymore manga for my girlfriend and so far 3 of them have had pages ripped in half. I ordered myself the Claymore box set and just got to volume 17 which has 2 pages ripped out so I decided to buy another Volume 17 to replace it and now that package says it delivered 2 days ago but it hasn't and they're not responding to any emails about the situation. Don't buy here. Go to books a million instead.

Reviews (164)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user maryb6412
1 review
0 helpful votes
January 29th, 2024

This is the third book of a trilogy that I have read by this author. I find his writing easy to read and the involvement with the main character captivating. Anyone who served in the military would enjoy this book. I look forward to reading this authors next book soon.

Quality
Thumbnail of user mirriamh
2 reviews
2 helpful votes
January 12th, 2018

They have the great deal in the country. The ebooks i purchase was awesome. This is not just an ordinary online store.

Thumbnail of user carterm31
5 reviews
0 helpful votes
January 18th, 2021

Actually liked the store, it was advised by my brother. Reasonable values on the books, wide range to choose from and quite fast shipping. Think I`ll return for more.

Thumbnail of user louiseh45
10 reviews
21 helpful votes
February 15th, 2017

I love being able to go in and actually sit down to peruse a book before buying it. This lets me know if I truly want to add it to my collection, which I usually do. The prices are a little high, though, so I don't go too often.

Thumbnail of user sandeepa
5 reviews
4 helpful votes
July 22nd, 2016

It is a paradise for book lovers. Any topic or subject I can find the book easily in the shelves. Great reading at reasonable prices

Thumbnail of user marileneb
7 reviews
2 helpful votes
January 24th, 2015

Good place to shop but doesn't offer a great variety in DVD packages besides being expensive. Nowadays we can watch pretty much anything via other services. The only reason for me to buy the DVDS is to give as a gift. Think of a way to promote the product And charge less.

Thumbnail of user tomb138
2 reviews
3 helpful votes
May 13th, 2015

The love the environment and part-time job option. Best job ever

Thumbnail of user traceym31
Tracey M.
15 reviews
5 helpful votes
March 4th, 2015

Would have preferred Borders but, alas, they are out of business. It will be interesting to see how BN survives in an Amazon world.

Thumbnail of user conniew7
2 reviews
4 helpful votes
October 25th, 2012

They have great free apps for the Nook that we got for our daughter, and its really easy to load their products to your device.

Thumbnail of user kimj48
4 reviews
8 helpful votes
May 20th, 2015

Great site, but the ease of finding certain items was a little difficult.

Thumbnail of user georget51
4 reviews
2 helpful votes
May 7th, 2015

I got the print copy of daniel kahneman's book and I got a discounted prices with quick delivery!

Tip for consumers:
Highly recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tn1
265 reviews
1,793 helpful votes
April 27th, 2011

I've ordered a couple of children's books through B&N's website and had them delivered to the recipients. Didn't run into any problems. I only wish Barnes & Noble would update their website look though it could be my being accustomed to Amazon's cleaner look.

Thumbnail of user teresah5
2 reviews
17 helpful votes
January 19th, 2012

Ordered a few books and were shipped very quickly. Excellent experience

Thumbnail of user philipp47
5 reviews
5 helpful votes
March 9th, 2014

It was a good experience a bit sad about the shipping delay, but otherwise exceptional.

Thumbnail of user jinaw
29 reviews
108 helpful votes
December 6th, 2012

I bought Barnes & Noble Nook The Simple Touch Reader several month ago and I want to share my experience. In my mind it is a good reading machine with lots of advantages. Its E Ink display is perfect, the quality of image is almost like paper book and it allows comfortable reading even in bright sun. I also enjoy the way how the menu is organized as well as speed of browsing and page turns. However, the battery life is only several days although it is declared to be over 2 month. Because of this I don't take this eReader in a long trips.
Except for this issue with the battery capacity it is a great ebook at a great price.

Thumbnail of user cindym6
7 reviews
30 helpful votes
February 10th, 2011

I got a Nook for Christmas and have really enjoyed it. I have already downloaded several books. It is lightning fast and has been problem free. The Barnes & Nobles site is a little hard to navigate. It takes me a while each time to remember how to navigate their site. This may be more of a reflection on me, than Barnes & Nobles but it is worth mentioning. They also send out lots of emails. I am not a fan of stores I have ordered from sending unsolicited emails and I rarely read them. The prices for the downloaded books are about $9.00 to $13.00 and of course you don't have to have them shipped so you save money there. I got a Nook for Christmas and have really enjoyed it. I have already downloaded several books. It is lightning fast and has been problem free. The Barnes & Nobles site is a little hard to navigate. It takes me a while each time to remember how to navigate their site. This may be more of a reflection on me, than Barnes & Nobles but it is worth mentioning. They also send out lots of emails. I am not a fan of stores I have ordered from sending unsolicited emails and I rarely read them. The prices for the downloaded books are about $9.00 to $13.00 and of course you don't have to have them shipped so you save money there.

Thumbnail of user johns170
6 reviews
41 helpful votes
August 14th, 2011

I like this site, they have had every book I was looking for so far and at a reasonable price.

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About the business

Barnes & Noble? ۪s online bookstore for books, NOOK ebooks & magazines. Shop music, movies, toys & games, too. FREE shipping on $25 or more!

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