• Barnes & Noble

Barnes & Noble

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Overview

Barnes & Noble has a rating of 2.76 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Barnes & Noble most frequently mention customer service, and gift card problems. Barnes & Noble ranks 118th among Textbooks sites.

  • Service
    52
  • Value
    47
  • Shipping
    41
  • Returns
    30
  • Quality
    40
Positive reviews (last 12 months): 25%
Positive
7
Neutral
0
Negative
21
25
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have an antiquated system, rude customer service personnel and seem confused by their own procedures.
How would you rate Barnes & Noble?
Top Positive Review

“The Twisted Green Road - A Flash ISBN979-8-885-67237-4”

Mary B.
1/29/24

This is the third book of a trilogy that I have read by this author. I find his writing easy to read and the involvement with the main character captivating. Anyone who served in the military would enjoy this book. I look forward to reading this authors next book soon.

Top Critical Review

“Lost packages, and torn pages.”

Logan R.
1/29/24

I've ordered multiple Claymore manga for my girlfriend and so far 3 of them have had pages ripped in half. I ordered myself the Claymore box set and just got to volume 17 which has 2 pages ripped out so I decided to buy another Volume 17 to replace it and now that package says it delivered 2 days ago but it hasn't and they're not responding to any emails about the situation. Don't buy here. Go to books a million instead.

Reviews (164)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user kurth28
6 reviews
25 helpful votes
November 5th, 2016

My college bookstore often had better "gift" offerings PRIOR to this one size fits all across the country. The books seem to be higher priced.

Thumbnail of user aprilb49
11 reviews
24 helpful votes
June 25th, 2016

Reading is one of my favorite things to do, one of my favorite hobbies out there. This store is one of my favorite stores to purchase books from. They have any book you could possibly imagine. It's just simply amazing. :)

Thumbnail of user annc18
11 reviews
28 helpful votes
April 12th, 2013

I would much rather use Amazon, because it gives you more selection. However, the store itself can't be beat, except in price.

Thumbnail of user duanes24
12 reviews
8 helpful votes
August 15th, 2016

With Amazon Prime, why would I need to go to Barnes & Noble? I don't

Thumbnail of user kellya6
1 review
2 helpful votes
March 4th, 2012

I ordered beats studio by dre. As a. Gift for my husbands birthday. I received the package 1day befor the party. I notice that the box was a lil tampered so i opened it to find that there were no head phones I immediately called c/s an spoke to a supervisor. She offerd to send me out another pair. But I refused it, being that there was such short notice. So she kindly credited back my card with the amount of $326.60 I had it the next day. I think that there b&n are vary kind. Its just ups or fedex that's taking advantage of it

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About the business

Barnes & Noble? ۪s online bookstore for books, NOOK ebooks & magazines. Shop music, movies, toys & games, too. FREE shipping on $25 or more!

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