I can't believe I became a victim too! I purchased 2 Ed Sheeran tickets for tonight at the Little Ceasars Arena on March 21st in Section 107, Row 14 for almost $700. Last week, I still had not received the tickets so I emailed the company which they did respond to me saying tickets would be sent via email 24-48 hours before the event.
Fast forward to last night when still no tickets. Called customer service and was told I should have them by 9am this morning which of course I didn't received. Four more calls later at over a 1/2 hour of time each time and each time was told the same thing and by 5pm still did not have tickets. In the meantime, my husband pulled up this site and I figured now we are really screwed because I had not seen these reviews at the time of purchase or I would have NEVER purchased tickets from here!
Called back at 5pm and the representative says my tickets are not available! WHAT?!?! Of course, I went nuts saying how can you take my $700 and then tell me my seats are not available? She said well it is a sold out show! WTH? I said then why were you selling tickets on your site BACK IN MARCH! She said the best the broker can do is give me section 217, Row 9! Are you kidding me? These are nosebleeds on the other side of the stage and NOT what I paid for as well as she refused to tell me if I took these tickets, would I get some money back since they were way cheaper tickets. She kept saying I can't answer that. After I continued to argue with her, she said I could either take those tickets, get a refund or wait another hour, the broker said there will be better tickets. Of course, she wouldn't give me a guarantee but those were my choices. I said how can I trust this company when they already screwed me over? After asking for the brokers direct number, she said she can't disclose that information. To say I was angry was an understatement!
I decided to take my chances and wait because there was no way I was paying that kind of money for those kind of seats and would rather get a refund. In the meantime, I pulled up Stubhub and saw there were still 43 tickets left at 6pm for the show, including the section and row they were trying to get me to take because they were the cheapest seats left. I finally figured out the game they were playing and I know new exactly what was left and there were definitely better tickets then the crap they were trying to get me to take.
Called at 6pm and after speaking to the first guy telling him I'm not taking those crap tickets because it's not what I paid for, he transferred me. Got a nice woman on the phone by the name of Jaime who appeared to sympathize with me and I told her I see what is on Stubhub and I know what is available and she informed me that is where the brokers are now getting their tickets from and they have to eat the cost. I told her I see 2 tickets in section 109 and I want those tickets. She puts me on hold to talk to them and says the best the broker will do is section 111, row 14 and that is the best they will do... the irony of having to fight for seats I ALREADY PAID FOR! I wound up taking those which were 4 sections away further from the stage then what my original purchase was and literally watched them disappear off of Stubhub as they were emailed to me. Unbelievable! So they may feel they made it up to me but they did not. I got tickets in a section I did not want and only because of my persistence I got better then what they were trying to get me to take but NOT even close to as good as what I purchased. How do these brokers sleep at night?
I don't know if i should buy these tickets now...
After a bit of research, I DID find bargainseatsonline.com to be a tad cheaper, but I WOULD NOT recommend using anyone who takes your money and will not be fair enough to at least give YOU, the purchaser, the details of your purchase AT the time of payment, or even afterwards... I just paid $400 for 2 seats to a concert and will have to wait to find out exactly where I'll be sitting... I guess I will start taking the time out to read the "small print"~
#UnethicalBusinessPracticeses...
#StandUpPeople
#XO