I will try to make a long story short.

My mother has been in declining health for eight years now and over those eight years, I have seen the good, the bad, and the ugly from this hospital. All of this was BEFORE COVID so there is no excuse. Do not believe for a second that the severe medical negligence going on at Banner Thunderbird is because of staff shortages and budget cuts - I know no one at Banner (especially the administration and the CEO) is starving, the proof is right there in all the bills they "forget" to send through insurance and instead charge off to collection agencies before the legal time allotted to dispute and file a claim with insurance, not to mention all those predatory payment plans they force on their patients in their most vulnerable time (my mom was highly medicated, couldn't speak, and they still tried to sign her up for a credit line a day after having a massive stroke.)

The nurses are rude with way too much attitude for a job that requires empathy and selflessness and there are far too little exceptions to this rule. You'll sit there ringing a call button and you just listen to the melody of the innumerable call lights ringing while ICU NURSES laugh and joke obnoxiously at their station (I might add that if you're too busy to help someone to the bathroom who cannot walk - you don't have the time to play candy crush on your phone and giggle outside a sick person's room!)

The doctor's are JOKES, my mother had a wound on her stomach and when he asked to see it, she accidentally pulled her gown a little too high, he yelled at her "COVER YOURSELF, WOMAN!" I wish I was making this up. The other doctors? Oh, they come in before visiting hours, I suspect on purpose. They won't return phone calls, and you'll be lucky as a patient if you see them for more than 30 seconds. Not one of them communicate with one another - so they all end up contradicting each other and getting angry with patients and nurses because they gave an order that wasn't followed because it didn't apply because a different doctor gave a different order, and they just didn't bother checking with anyone. I don't think I need to tell you the specific ramifications on what happens when medical teams don't coordinate but it can be DEADLY. In fact, 1 out 850 patients in the U.S. who die are due to simple medication errors, so sit on that one for awhile, Banner.

The food is terrible and has made my mom sick on occasion with food poisoning. She's contracted C.Diff twelve different times from the DISGUSTING state of that hospital. I mean feces and blood on walls and floors, dirty bedding and equipment, bugs of all shapes and sizes, I could go on about how filthy and horrible the environment is there. It is safe to say it is not conducive to healing, and I'd argue you'd be better off at home with a family member than go here.

Please don't take your loved ones here, it has been heartbreaking to watch how they've treated my mom, and I would just like to ask everyone who works there - would you want your parents treated like dirt? Would you want your child to sit in a hallway of an ER for eight hours while incompetent admins try to find a room? Would you like it if a nurse, doctor, CNA, social worker, or anyone working in a hospital screamed at your grandparents? I didn't think so.

And it's not just me - look at ALL the reviews and tell me there isn't systemic issues with this hospital that continues to this day despite complaints, and I'll tell you why! Because all those automated responses they think will placate you. Well, I have emailed and I have called and I have received nothing but further rudeness and apathy for what my family has gone through. They do not care. None of the people who the own the hospital care. The CEO doesn't care. No one cares.

Go to honor health, go to arrowhead, avoid this place like the plague (because if you go there, you might just contract it.)