• BannerBuzz UK

BannerBuzz UK

Ratings On Other Platforms

Trustpilot
3.3 / 5
ResellerRatings
4.5 / 5
Corporate Values

Overview

BannerBuzz UK has a rating of 4.73 stars from 209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz UK most frequently mention great service, and good quality. BannerBuzz UK ranks 8th among Banners sites.

  • Service
    59
  • Value
    7
  • Shipping
    7
  • Quality
    206

Proactively asks for customer feedback

This company responds to reviews on average within 19 hours

Positive reviews (last 12 months): 88.2%
Positive
60
Neutral
5
Negative
3

Instant Feedback

What reviewers want you to know

Positive highlights

  • Easy to place order, great quality product fast delivery very impressed have used again since.

Critical highlights

No critical highlights yet

How would you rate BannerBuzz UK?
Top Positive Review

“As a first time user, the website is very easy to navigate...”

Matthew G.
2/2/24

As a first time user, the website is very easy to navigate with lots of options at a great price which I love! However when it came to payment (and I REALLY wanted to pay for my stuff), it took several attempts to let me pay because it didn't accept "Crescent" as a street/road name. I got a little bit paranoid that it would take my money the amount of times I clicked purchase (thankfully not!). I got there in the end finally, but might be worth looking into if it's any kind of bug with the system :/

Top Critical Review

“Your address input fields don't recognise a business...”

Damion C.
2/15/24

Your address input fields don't recognise a business address that has been in existence for several years. The prompts for incorrect inputs are inadequate. Your call centre rep told me on the phone that I could split an order to send to two different addresses. There is no allowance for this at the checkout stage – the user is forced to choose one shipping address only. Each of the above is an irritant, which made the process of ordering with you a chore.

Reviews (209)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality product (20)
Thumbnail of user stevep1965
1 review
0 helpful votes
February 29th, 2024
Verified purchase

Always first class service & excellent products. Highly recommended.

Quality
Thumbnail of user veenim1
Veeni M. – BannerBuzz UK Rep

Thank you, Steve, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user laurad2298
1 review
0 helpful votes
November 5th, 2023
Verified purchase
• Updated review

Extended delivery date may put some people off, mine arrived a lot quicker than I was expecting, which for me was good. Good quality sign put up, very visible colour, good size for the price, has solved our parking problem. Happy Days.

Reason I chose this business:

On line search, easy design too,l price point OK, excellent range of products, great quality for the price.

Quality
Design Tool easy to use so far so good
October 18th, 2023
Verified site experience
• Previous review
Reason I chose this business:

On line search, easy design tool price point OK.

Thumbnail of user benjamina258
1 review
0 helpful votes
November 30th, 2021
Verified purchase
• Updated review

Easy to order, good feed back with follow up layout, great final result.

Reason I chose this business:

Found in web search and reasonable pricing.

Reason I chose this product:

For an out side banner

Quality
Easy and informative
November 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Came up on search

Thumbnail of user davidb7106
1 review
0 helpful votes
November 16th, 2021
Verified purchase

Quick and easy site to use, xcellent service, good communication, product is great

Reason I chose this business:

Provided what I needed

Service
Quality
Thumbnail of user malcolmn18
1 review
0 helpful votes
November 19th, 2021
Verified purchase

Very quick and efficient even thou there was a confusion with delivery.

Service
Quality
Thumbnail of user joannas246
1 review
0 helpful votes
November 22nd, 2021
Verified purchase

Brilliant - really easy to design even with a total lack of skill on my behalf!

Reason I chose this business:

Value, quality, reliable

Quality
Thumbnail of user davidt3886
1 review
0 helpful votes
October 26th, 2023
Verified purchase
• Updated review

I found the technical side a bit tricky but by phone, your Matt patiently guided me through the process. He is a credit to your Company.

The artwork proof was a poor representation of that requested and needed to be corrected. This put back the deadline date of delivery beyond the date of the event at which the product would be used!
The price was low and the Flag material was more lightweight than I had anticipated.

Very understanding and helpful but the rep. was not able to arrange for the order to be delivered before the event due to hiccups in the process of correcting mistakes.

Reason I chose this business:

Internet search

Service
Quality
I found the technical side a bit tricky but by phone,...
September 5th, 2023
Verified site experience
• Previous review

I found the technical side a bit tricky but by phone, your Matt patiently guided me through the process. He is a credit to your Company.

Reason I chose this business:

Internet search

Thumbnail of user emmar623
1 review
0 helpful votes
November 14th, 2023
Verified purchase
• Updated review

Good website, loads of products, easy to use. Took a while for the artwork to be approved though so can't depend on the first delivery date. Ended up being delivered later than I wanted

Emailing and commenting on website took too long. But once I started talking to someone via the chat box on the website my problem was resolved and managed to change the delivery address (due to delayed delivery date). Although the address was half wrong, even after me correcting, it still managed to get delivered to me

Reason I chose this business:

One of the top links in Google

Service
Quality
Good website, loads of products, easy to use
September 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

One of the top links in Google

Thumbnail of user angiep256
1 review
0 helpful votes
November 13th, 2022
Verified purchase
• Updated review

Good overall experience, from ordering to making contact with the company & receiving my order great quality & looks great

WRU helpful

Reason I chose this business:

Competitive pricing

Service
Quality
Good overall experience
October 25th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Competitive pricing

Thumbnail of user wendye251
1 review
0 helpful votes
October 14th, 2022
Verified purchase

Design on-line and ordering was really easy, the flag arrived earlier than anticipated and was excellent quality - at a good price. All round, a great experience, and I shall not hesitate to use the company again. Thank you!

Quality
Thumbnail of user crispsc
1 review
0 helpful votes
June 16th, 2022
Verified purchase

So far so good, nice design tool, easy to edit etc.
Now order and delivered within promised timeframe, flags look great. No complaints there

Reason I chose this business:

Found on Google

Quality
Thumbnail of user stevej1130
1 review
0 helpful votes
October 12th, 2022
Verified purchase

Simple to navigate through the website to create my own design

Reason I chose this business:

Came up on search engine

Quality
Thumbnail of user jeffreyt548
1 review
0 helpful votes
August 11th, 2022
Verified purchase

Ordering and creating my own design for the banner was so straightforward. Great quality and the banner is already working well.

Reason I chose this business:

I have used BannerBuzz in the past and always found the service great.

Quality
Thumbnail of user adama1047
1 review
0 helpful votes
December 6th, 2023
Verified purchase

Fantastic Service and product great after sales service

Reason I chose this business:

Returning customers

Quality
Thumbnail of user lauram3402
1 review
0 helpful votes
January 29th, 2023
Verified purchase

Easy to personalise and multiple designs from where to choose.

Reason I chose this business:

Affordable prices.

Quality
Thumbnail of user andrews1946
1 review
0 helpful votes
October 21st, 2021
Verified purchase

Easy to use web site for ordering. I paid extra to have the banner delivered on or before 1 November. This was important because our event was on Sunday 7 November and I wanted to advertise the event the whole of the week prior. It was actually delivered on 8 November so I lost all that publicity. Furthermore neither BannerBuzz nor UPS could tell me when the banner was going to be delivered.

Reason I chose this business:

Found them on search engine.

Service
Quality
Thumbnail of user sharons2587
1 review
0 helpful votes
June 3rd, 2022
Verified purchase
• Updated review

Ordering was ok...
BUT once you place order
YOU DONT SEE THE TRUE PRESENTATION of the card.
On the preview it looked perfect.
But when received writing to small to see
The actual card it's on is nice.
Just ashame I can't use them

Reason I chose this business:

Looked a good site

Quality
Thumbnail of user veenim
Veeni M. – BannerBuzz UK Rep

Hi Sharon! We are sorry to know about your disappointment with the order. We do provide the designing assistance but once the order is placed. Unfortunately, the instant preview option is not available on our website as of now. You can opt for "Proof Request" option from the shopping cart page. Also, as we can checked our designer had sent you the proof and it was clearly mentioned that the font in your artwork was not in a standard size, a minimum of 7 pt is needed for text. We proceeded the order into production after your artwork approval.

If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. Our team will surely help you with this further. You can also write to us at feedback@bannerbuzz.com

My first order brilliant so easy to use...
April 12th, 2022
Verified site experience
• Previous review

My first order
Brilliant so easy to use...

Reason I chose this business:

Looked a good site

Thumbnail of user kennethl1075
1 review
0 helpful votes
January 24th, 2024
Verified purchase

It took me a while to find my way around, but I got there eventually and with help from your office by email.
However, the letters have now arrived and look grand. Thank you.

Reason I chose this business:

You had the products I wanted

Quality
Thumbnail of user sarahe1116
1 review
0 helpful votes
May 6th, 2022
Verified purchase

Easy to use, fast service our flag arrived promptly very happy will use again in the future

Reason I chose this business:

Ease of use and cost

Quality
Thumbnail of user lizw425
1 review
0 helpful votes
October 10th, 2023
Verified purchase
• Updated review

Couldn't find my 'saved items' which was frustrating but other than that ordering was pretty simple. When the product arrived it was not what I thought I was getting. I'd already spoken to someone with regard to proofing the design and thought we had eventually understood each other but no! So I rang again and was told how to raise a ticket (feedback on the order). I did as instructed and included 3 pictures one of which was a screen shot of something they sent me to try and reach the proof understanding. I received a timely reply suggesting the issue was one of dimension! Not the case at all and not mentioned in any of my feedback points. Now waiting for a response to my email restating my actual issue. I'm not sure were speaking the same English.

Couldn't find my 'saved items' which was frustrating but other than that ordering was pretty simple. When the product arrived it was not what I thought I was getting. I'd already spoken to someone with regard to proofing the design and thought we had eventually understood each other but no! So I rang again and was told how to raise a ticket (feedback on the order). I did as instructed and included 3 pictures one of which was a screen shot of something they sent me to try and reach the proof understanding. I received a timely reply suggesting the issue was one of dimension! Not the case at all and not mentioned in any of my feedback points. Now waiting for a response to my email restating my actual issue. I'm not sure were speaking the same English.

Reason I chose this business:

The option to self design from a range of backgrounds.

Service
Quality
Couldn't find my 'saved items' which was frustrating...
August 23rd, 2023
Verified site experience
• Previous review

Couldn't find my 'saved items' which was frustrating but other than that ordering was pretty simple.

Reason I chose this business:

The option to self design from a range of backgrounds.

Thumbnail of user jemmar13
1 review
0 helpful votes
June 30th, 2022
Verified purchase

Quick and easy, and good price! Looked as good as I hoped it would.

Reason I chose this business:

Came up in Google and website was impressive.

Quality
Thumbnail of user theg142
1 review
0 helpful votes
March 10th, 2022
Verified purchase

Brilliant customer service and I received my window stickers within a matter of days - highly recommend!

Reason I chose this business:

Easy to use!

Quality
Thumbnail of user andyh582
1 review
0 helpful votes
July 30th, 2023
Verified purchase

Good product but not easy to navigate the site, accessories too expensive had to look
Elsewhere

Reason I chose this business:

The concept of self design is good

Service
Quality
Thumbnail of user veenim1
Veeni M. – BannerBuzz UK Rep

Hi Andy, thank you for your time and feedback. We are sorry for the hassle that this may have caused. There are several reasons in hard navigation, such as the connectivity, too many open tabs, the current browser, etc. If you face any kind of issue, you can clear the cookies, try to change the browser or try it after some time. We like to share that we have chat/call feature available for our customers 24 x 7, so if you face the same issue in future, kindly connect with us via chat/call. Our customer support representatives will make sure to help you instantly.

Thumbnail of user davidd3904
2 reviews
0 helpful votes
April 25th, 2022
Verified purchase

Just what we wanted. High quality and quick delivery

Reason I chose this business:

Value for money and customer service

Service
Quality
Thumbnail of user rogerl507
1 review
0 helpful votes
May 3rd, 2022
Verified purchase

Easy order and design process, providing custom labels at a great price, speedily delivered - from Mumbai!

Reason I chose this business:

Browsed a few label design programs: it looked the best

Quality

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From the business

Company Representative

Thumbnail of user nishants25
Banner B.
Typically responds within 19 hours

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