BannerBuzz Canada

Absolute garbage company to work with. On more than one occasion (thought I'd give them a second chance) they have messed up my order. This time, they printed the front of a folded business card upside down. They say it's my fault as I proofed it. What I saw was the same proof from my previous order which was fine. I just re-ordered and made one small change and a font change. I moved one line from the top to the bottom of the card. Get with the program BannerBuzz. I know thousands of business people to whom I will share this experience. See both samples in the photo...same style, same direction, yet the top one, came to me printed upside DOWN! It is not rocket science folks, or is it for this company!

Why don't i see the proof in the size ordered? Vvvvv

Don't waste your time or money! I submitted an order for backing boards for my products for an upcoming show. The show is early August and I made my order on July 10th with an estimated delivery of July 27-28th. I submitted the order with all of my own artwork and approved it. Two days later I receive an email asking me to approve my artwork again. No problem, I've used the same files with other companies with no problem. Woke up on the 20th with another email asking to approve my artwork yet again. I contacted customer support asking what the issue was especially considering I had already approved the artwork previously. No explanation could be given except a new delivery date - well past my upcoming show. Look for another company that will actually deliver on what you ordered.

So far so goodI was promised partial refund and I am still waiting

Where’s my refund?

Incompetent staff, BEWARE
Incompetent staff, rude customer service. 17 times they tried to set it up for print (I'm a designer with over 25 years of experience and never had that experience), the 'Canadian' site is fake, they are not in Canada, the staff and printer are in India so think about it if you need something printed.
Today Kavita was just talking over me, not caring for my needs. I cancelled the order as this cost me over 40 hours of my time handling the thing which should have been fine.
BEWARE

I made an order of yard signs (6) and magnet signs (4) with a delivery date of June 28 2023, the order was shipped out of India to two separate packages. The first package arrived early on June 26 which was a pleasant surprise and I figured the second would arrive the next day. The package did not arrive by the expected date - I contacted the company who indicated they would look into this and email me. I did not receive an email 24-48 hours later. I reached out again on July 3 and was told they would look into it and send me an email 24-48 hours later. I demanded to speak with a supervisor, who eventually called me and indicated that they would look into this and asked me to wait until Thursday (July 6) for a resolution. After not hearing from the company again, I attempted to reach out to support. After a lengthy wait, I was finally advised that my issue would be looked into and to wait 24-48 hours for a response. At this point its been nearly two weeks since the expected delivery date. Half of the order that was shipped at the same time has arrived and the other half was not put on the same plane and is now no where to be found. I will be disputing the charge with my credit card company due to the missing shipment and moving my business back to Vista Print which is local to Canada, shipping is faster, and support is far more superior as they put making it right with the customer ahead of continuously making the customer wait. With Vista Print, I would have already received a replacement for the missing package already.

Dealing with BannerBuzz has been the worst experience I have ever had with a service business. I could not get a correct proof, no matter how many times I tried, nor could I received any help, either on the phone or in the chat. I spent the entire day with the chat open, from 9:30 until 5:00, I connected with 9 different "people", and no one could even give me a straight answer. I'm not even sure I was chatting with a real person and not a bunch of different bots with different names! Worst. Company. Ever.

I ordered several items for a big event. Before placing the order, I called them and got confirmation that they will deliver on time. Did not get the items on time. The website gives a Canadian address but it is not made in Canada instead it comes from India. No surprise that it never made it. It is nearly impossible to speak to a rep. Even when we were able reach them. They kept telling us that we reached the wrong department and it is beyond their control to help. They blame the courier company but the courier company is not to be blames as they choose the cheapest shipping service. DO NOT ORDER FROM THIS COMPANY. AVOID AT ALL COST.

We ordered banners 20 days ago; however, due to the design team, the proof wasn't received in a timely manner; Therefore, the order that was supposed to be received on time after two weeks got delayed. Even, when the actual order was received, it was partially delivered and the partial order was lost. The banners were required for the convention that happened over the weekend.

Numerous phone calls were made to resolve the issue in a timely manner; however, no resolutions were made, and we had to suffer the loss. Furthermore, the hold over the phone was significantly long and intentional.

We felt as if we owed this company and the representative money.

Most of the employees at this company are Indians and represent certain religions. Dealing with them, they didn't leave any opportunity to take revenge whatever that would be.

There are new players in the market. Highly recommended. Avoid these guys at all costs.

Very poor customer service. They didn't start production on my order, resulting in it arriving 3 weeks late. They did nothing to rectify this situation.

I had a terrible experience with Bannerbuzz.

I had ordered on May 24 and paid for the most expensive shipping which would arrive May 31. My product did not arrive until June 6th. They blamed it on delays with the shipping company (FedEx) however I didn't receive a shipping notification until May 29th. I did not realize that Bannerbuzz.CA was not in Canada, but the product was coming from India. It took a week, not the "2-5 days" the shipping email said. For this issue, I asked and received the shipping credit.

However the bigger issue was that I only received 1 of the 2 flags I ordered. Dealing with BB was a hassle on this. I had to check with them almost every day for a week. Finally they said that they believed based on the weight of the box sent, they believe I was sent 2 flags. NOTE: I highly suggest filming yourself opening your package to prove what you received! They finally sent out a replacement flag, and I received it June 21st which was 3 weeks after I was expecting the original order. And the weight on the package was the exact same as the first flag (1 flag in each shipment weighs the same amount), so their argument was completely invalid. Essentially they called me a liar.

Do NOT order from this company!

All I want are the 2 missing half side wall rails that I paid for!. I wish I could rate this a zero star! The absolute worst service I have ever received. They forgot to include 2 crucial parts needed for a canopy tent frame I have purchased of almost $1700.00. I cannot use it! It has been over 3 weeks and every time I call the representatives inform me that it is ready to be sent or has been sent or will be shipped between 24 and 48hrs. Which is it? My missing items still have not been shipped yet. They lie and have untrained Indian representatives to take your calls which are very hard to understand. They take your money and afterwards have zero factor. If you have an important event do not trust them to be on time or fulfill your order on the time they promised. They have ruined a big business event for me hence why I purchased the canopy tent. I am really not happy. Also they messed up a huge print for the tent back wall and are trying to make me pay for a replacement. Be very careful before ordering. Looks like an India based company. I will be contacting the Better Business Bureau and other authorized organizations to post complains. I have had enough! These guys are Scammers and not a Toronto based company. Beware! I will be contacting my credit card supplier for a charge back to get my money back. Never again Banner Buzz! I am sick and tired of the runaround you put me through!

I have purchased a backdrop banner from this vendor. IThe metal frame broke after 2 times as used in only 2 exhibitions. After 20 minutes text chatting and another 15 minutes over the phone with Mr. Lopez (the manager) I was told that they only offer warranty on the fabric but zero warranty on the hardware (what a joke) I wanted to purchase another backdrop but Mr. Lopez refused to offer a discount to make up or the low quality product I bought eeventhoug I am a great customer with multiple purchases. STAY AWAY... and look for a company that operate inside the USA and do care about their customers.

My delivery was delayed twice. I needed my labels for the new business I am starting and the delays have cost me a lot of money and time. I am not impressed

Originally I gave this business top stars. It is misleading as they list themselves as CDN site. Meanwhile I see my recent order is originating from India and now stuck somewhere in the Middle East. When I placed my order it indicated that I would receive my items on time. My event is tomorrow and nothing has arrived and now I have to spend money locally scrambling to get items here. At least be honest about your place of fulfillment and delivery times. I don't appreciate the misleading.ca extension on your website. I do not have time to sit on the phone today and have you try to explain yourselves. It is very clear on the Fedex updates on the status of my order. I loved my first order with you. Disgusting.

BannerBuzz Canada is manufacture and shipped Direct from India. Very misleading website.
Shipping and tracking very disappointing
Colors were poor
Would not recommend

I have purchased 5 magnets last year from BannerBuzz.

Before ordering I had some doubts about placing magnets on my car. My car is leased and I had to make sure that the magnets are not going to cause any damage (no structure paint changes, no color changes, no scratching etc.) I've discussed this issue with the representative and was assured that placing magnets are not going to make any damages to the color.
I removed all 5 magnets in one year of using them. Here are two pictures of my car now, you all can see there are very visible explicit color changes on every 5 spots where magnets were placed on my car. If I knew that placing magnets on my car would cause such damage, I would never purchase it! I asked the professional advice because I usually trust professionals. The representative should have explained me about the possible damage or at least to let me know company does not have such experience. Nobody told me anything like that to warn me.
I decided to fix the damages before my lease expires, so I went to the nearest body shop to get an estimate. I was shocked that it is impossible to recover the initial color and almost all car has to be repainted!
I think that Bannerbuzz has to compensate me all the expenses, I send them an email. But they just send me back (I copy their answer):
We are sorry for any inconvenience this may have caused, but until now we've never encountered such an incident. Our magnetic signs don't leave any residue or damage the surface after usage. This is the first time we're hearing this. If it were known, then we would have mentioned it online on the website as well. Additionally, if there was any damage to the product we're here until the warranty ends and you've already experienced the same. For any other damage, there might be n number of reasons for which we can't be held liable.
I am going to claim to Court and want to warn everybody ordering BannerBuzz items

WHERE DO I START?
Their website does not work when they send you a link. The email address *******@BANNERBUZZ.CA DOES NOT EXIST. Their pull-down menus do not apply. The links for approval do not work. They put you on hold four times or more to address one small confirmation. You cannot reply to any of their emails yet there is no "does not accept reply" notice. YIKES

They now are not likely to make the deadline.

What a waste of time and a lot of aggravation.

They don; t tell you but they make their banners in India with the result that delivery is often late - plus they don; t let you know when delays occurr and their customer swervice is awful - over two weeks they wasted hours of my time with their clunky system which would not load a pdf, then failed to deliver on time and failed to let me know - totally hopeless

My package was held in customs at the airport for 4 days for no apparent reason and I missed my event that I needed them for, Very disappointing

I ordered 5 shields as a initial order to try them out for our 3 restaurants. The smallest size aren't tall enough to protect diners. They only come up to your shoulder when seated so essentially useless. I contacted the company but they refused to allow me to return unopened packages to exchange them for a taller ones. The shield are cheap looking and will blow over easily. Zero customer service. Too many options out there to waste your time with this company. STAY CLEAR AWAY!

I ordered 2 banners and 2 stands, paying priority service to receive in time for a 3 day event. All through checkout until the very last page the delivery date stated was on or before Mon 2nd Sept. On the very last page of checkout without any warning that changed to be on or before Weds 4th Sept. My event commenced at 12pm on Weds 4th Sept so I put a note in the booking that I needed these items before 10am on that day (to allow time for collection and set-up) and if that was not possible I wanted to cancel the order and find another supplier. Please let me know if this is not possible my order notes clearly stated. I also verified this with a rep in the online chat.
Fast forward to Weds 4th. Banners arrive but no stands. Great! What use are the banners without means to display them? I call customer service and after a 35 minute call, during which I was put on hold for long periods no less than 9 times, I find out that the stands are still in transit and will not arrive until the next day. (Funny my tracking details indicate the order has been delivered - no reference to a 2nd parcel so basically you just forgot to send them and rather than admit that want to fob me off with a story abut them being separated in transit and now being found). I am again assured they will be with me before the event is due to start on Thurs and refunded the difference in cost between regular and priority shipping ($30) and given 10% off the cost of the stands. Ok not the best compensation for the inconvenience and problems caused but better than a slap in the face.
Thursday comes and goes, still no stands. Now I am really mad. That is now 2 days of my event where I haven; t been able to use the items I purchased at all. Nor did anyone bother to check up or monitor this situation.
It is now Friday. My event ends at 2pm today. Still no stands, and yet more fobbing off and lack of care from customer service when I call. I am absolutely furious.
Absolute worst service ever, and stupid really. I organize a lot of events for one of the biggest companies in the world, and this has 100% convinced me not only to never use this company again, but also ensure that no one I partner with on events does either.
I have been lied to and fibbed off repeatedly, the items purchased have not been delivered when needed despite every effort on my part to ensure that they would be, and customer service have basically fobbed me off, lied to me and washed their hands of the matter the minute the calls ended. How this company is still in business when this is the way they operate I do not know.

Placed a simple order online and uploaded my own artwork. I chose expedited shipping. Order was promised on a Wednesday, and I now found out it will not arrive till the following Monday, past my event date. I requested a tracking number and then found that the order originated in India, was shipped via Dubai and currently is in Tennessee. I am in Ontario, Canada. Their website shows a Toronto address, though now I notice is says "Registered office". I've seen other companies do this, and I still resent this kind of deception. I will stick with local suppliers who I know have a brick and mortar presence.