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Banko Overhead Doors has a rating of 5 stars from 1 review, indicating that most customers are generally satisfied with their purchases. Banko Overhead Doors ranks 70th among Garage Door sites.
When the installers came to install the door, they brought the wrong door with them. The installer told me that they would still put the door in and within a week someone would come out with the correct upper panel of leaded glass. I called Kaitlin (sp) at Banko and she had someone come from their warehouse with the correct panel. Then after the installers left, they had not installed the rubber seals correctly around the door and I had to call Banko again. They had a repairman come out the next day and properly install the rubber seals. The installers may have not been on top of their game, but customer service in fantastic at Banko Overhead Doors.
When the installers came to install the door, they brought the wrong door with them. The installer told me that they would still put the door in and within a week someone would come out with the correct upper panel of leaded glass. I called Kaitlin (sp) at Banko and she had someone come from their warehouse with the correct panel. Then after the installers left, they had not installed the rubber seals correctly around the door and I had to call Banko again. They had a repairman come out the next day and properly install the rubber seals. The installers may have not been on top of their game, but customer service in fantastic at Banko Overhead Doors.
I need a modern garage door to replace the old one piece up and back door. I had gotten a written estimate 2 months ago, and decided today to go with the original door I had selected. The 2nd Sales Agent, Theresa, who came out today had to re-write the order. I had selected upper windows in leaded glass to match the new front door I'm installing. Because she could not find the price for the leaded glass windows, she gave me the leaded glass windows for the same price as the plain glass windows. That's a bargain. I probably saved around $400 on the leaded glass windows. I am very impressed with Banko Overhead Doors. I had spoken with Amber twice on the phone. She was professional, personable and knowledgeable. And dealing with Theresa today was the same. A very friendly, polite, charming, professional and knowledgeable. If the installers are even half as nice as Amber and Theresa, I will be further impressed. Plus Banko's garage doors are less expensive than 4 other competitors that I had price the job.
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