Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessBank of America has a rating of 1.45 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bank of America most frequently mention customer service, credit card, and online banking problems. Bank of America ranks 301st among Banking sites.
No positive highlights yet
Very friendly and helpful staff. Drive-thru or in person, they try to be personal and appear sincere.
I overpaid on my credit card account and wanted that payment returned to me. Every one I spoke to was totally clueless until I called one morning and reached 'Daniel'. (I believe he said from Florida). I explained to him I had been waiting 5 weeks for my overpayment. He could not believe it and right away contacted his mgr 'Catherine'. Within 2-3 days I had my money back. The only 2 people at BOA that could help me after speaking to at least 9-10 people. BOA your customer service is horrible. Sad for a bank. Done with you and your terrible staff.
Very friendly and helpful staff. Drive-thru or in person, they try to be personal and appear sincere.
Bank of America has the best business checking by far that I have come across! I would never change to another bank after dealing with Bank of America. Such a good experience to work with such knowledgeable people
Ada
Thank you so much for your help today when I came to the Simsbury office to acquire evidence of payment of my Synchrony Bank credit card bill. You were knowledgeable, efficient and personable in the process of helping me.I appreciated it very much I also shared the promotion of New Money with my husband. Have a good weekend!
Rose
I have read some of the extremely poor customer service reviews of BOA in Miami but did not experience it on this past Thursday. After reading the reviews I decided, with trepidation, to make an online appointment, arrived early, was greeted and told the rep was with another client but I would be seen next. The rep, Rudy Lugo, serviced my notary needs, spoke English and was very professional. I was extremely pleased with the service received at that Coral Gables branch! Thanks!
To me Bank of America is one of the best. At times it has been somewhat disappointing with the Bankers around there. But overall I feel it still one of the best Banks. I'm only speaking for the location in Bell California when I say somewhat disappointing with the Bankers. Is been all good at other locations. One of the best Banks
The best bank service and kind welcoming associates in 2001 Penn Ave in Washington DC. Fast and courteous.
Products used:
BOFA has perfect service
I went through absolute chaos dealing with fraud at my last bank. I decided to try Bank of America in Homer Glen, Illinois and had the lovely opportunity to meet Cheryl Kasper. She was absolutely amazing, very patient and so helpful in every way possible. Opening a new account was very new to me and she walked me through the process with such ease and made it an exceptional experience! So beyond grateful for her!
Tip for consumers:
Cheryl Kasper was absolutely amazing and made this experience a walk in the park for me!
Products used:
Opened a new bank account with Bank of America in Homer Glen, Illinois
En la sucursal de la Hanley, Tampa, trabajan excelentes especialistas. Durante más de 6 años he sido cliente aquí y son muy amables, con gran conocimiento sobre todos los temas afines a esta actividad.
Felicidades al personal de esa entidad.
Sydney siempre está para ayudarte. Gracias.
Let's start with the Bank of America Branch in Clifton, this Branch is very Professional place to Bank.Jossue is an incredible promblem solver he jumps right in to make sure your getting outstanding service his team is amazing. I'm impressed with Jossue communication skills he has an amazing work ethic his great knowledge make us the customers at ease knowing that you're dealing with someone who really cares. Jossue Bonilla job well done YOU ROCK!
Ramon Miranda-jimenez was very friendly and professional, he knew exactly how to help me, and others.
Ms. Mercid of Texas was very helpful to me and a very nice please promote her to a higher position. Thank you
Employees in the branch on 18th Ave in Brooklyn are very nice mostly Shirley Yu she has a polite attitude
I am happy to give them this sincere review. I like this app. Great online banking! They are well trained professionals!
This is the hugest bank in the whole country and I don't even know any human who wouldn't know about its existence. Moreover, almost all american people once have used the service offered by the BoA. I recently decided to take out a loan because I needed a new garage however I had no money. The matter was that I needed a new garage immediately. So, I applied here and got a free consultation from scpeialists. They explained me all the details and I took a loan out. Basically, the interaction with the staff remained only posiive emotions as well as the proces of taking out a loan.
I could do something and so I went to the bank and Tiffany from this Bank of America in Murphy did help
Thank you, Tiffany.
I got distraught and stopped the card. But soon I knew mine was protected from such scam. They immediately sent another with a hologram so as to prevent copying it.
Also when I went there for current exchange or something, they recommended a couple of cash-reward cards. I am using them and pleasantly getting the cash into my account...
I'm a boomer, and as such, not a fan of doing things online. My account was hacked so I went into the branch at 5001 S, Florida. Alex Cruz was so kind and had so much patience. We need more people like her on the planet. Job well done B of A on hiring her!
Tip for consumers:
Bank with Bank of America, can't go wrong
Products used:
This is a bank
I have found this bank to have a better understanding of personal needs and requirements than many (over 6 different banks). They are well trained professionals that work as a team and focus on customer service.
I am honored to give another compliment to Bank of America located at ******* Tomball Parkway, Tomball Tx *******.The entire staff there is wonderful.Ms Belinda Januszewski gave me excellent service this time. All of my questions were answered in detail with her ending by asking me did she make herself clear and my esponse was yes very clear. Business mixed with a positive attitude is an assess to a posperous business. The staff at Bank of America in Tomball Tx makes my drive of 45 minutes worth it every time. Thank you, thank you, thank you.
Cynthia
I have found this bank to have a better understanding of personal needs and requirements than many (over 6 different banks). I get my amazon mastercard from them and they are absolutely fab. Recommemded.
I had many different types of accounts with the Bank of America since opening my first account in year 2008. To date, all accounts operate and have always operated exactly as advertised. Never seen their web site down. Never had any problems with any transactions (plastic card, electronic transfers, checks, etc.). BoA is quick to resolve fraudulent charges. Staff members across multiple branches I visited in those years have been welcoming and professional. I believe I am a tough rater, but I cannot think of anything else to even wish for. Through those years of 100% proven reliability I have gained a great confidence in the bank.
No complaints, Nice service, I have gained a great confidence in the bank, Their customer service is great.
Claims center didn't properly investigate where my money is I'm so upset I want to find another bank
Had a few problems with my credit card and bank account. Their customer service is great and they're always available!
I have a $5,000 credit limit credit card with Bank of America, and I make all of my monthly purchases with this card, and I pay off my balances in full each month. I've been doing this for many, many years and I never incur a penalty. Thats why Bank of America has my loyalty.
Welcome to Bank of America, home for all of your financial needs. Our purpose is to help make financial lives better through the power of every connection.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.