Bank of America

Don't trust their letters! They sent me a mail inviting me for applying to the travel rewards card, got Credit Score of 741, got denied. If they rejected me, why sending me that letter in first place? Just for hurting my score? That is not cool.

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I sent my Visa Pmt 2 wks early, so I could visit my grandkids for Christmas. BOA decides at last minute to increase my minimum pmt by $5 w/o telling me. I found out when I returned home & immediately sent another full Pmt. It was 1 day late! Haven't been late in 30 yrs. Mgr refused to issue me grace on it. Closing it today!

BOA is great for depositors ith direct deposit, but God forbid you receive a paper check and need to deposit it. My recent deposit is on a two (2) week hold even though funds were verified with the issuing bank. Their website states holds are 2-7 days which I am finding to be untrue. If and/or when they grant me access to my funds, I am changing banks.

I received a notice that my credit card payment was coming due and then notification that it had not been paid. So, I got online and paid via check from my bank to BOA. Three days later they took another payment for the same amount.
My checking account showed the two disbursements but BOA only showed one.
I called them and got that straightened out.
Next day, I see a notice in my email that a payment is due.
It is not as the second payment is credited to this months payment.
What a confused mess.
My US Bank runs as it should with never a problem.
So much for BOA (like the snake).

My business partner received a statement with corrections of erroneous bank charges but said my name was on the account. I haven't been with the company for more than a year. He asked me to call them, which I did, after getting the reaching the robot giving the robot the required info, then listening to the menu, I finally had to hit "0" to get someone.

They have to realize, business people don't have the time to call and listen to machines, menus and "please hold for the next..."

They think only their time is important and "Customers can just wait"! Glad we are done dealing with them!

I have three years with these guys. I noticed they want to charge for everything. Checks, fees for anything. I truly believe they are so popular so they do not care about the customer as an individual but, as other of a million. They do not understand when their website online is not working and even is a check was deposited in a wrong way cause of that, you will pay a fee. Talk to a Mannager they are unprofessional to speak with. They will not understand. This is the type of bank you want to avoid.

Little by little the banking hours are getting shorter. I usually go in to work later on Friday so I can go to the bank at 9:00 first. Now they just. Changed the hours from 10:00-4:00. I guess that's fine if you don't hVe a job, but then you probably don't need a bank

Bank of America only cares about their institution. It does not listen to its consumers. The bank will not accept proof of fraud. I wrote the bank letters to discuss my concerns and needs. They never responded to me. Be smart, use another bank.

This is not the same bank I have had for 30 years. The managers are not helpful and there are far fewer locations to even get service. Time to look for another bank.

It seems like every time I call them about an issue related to my checking account there is at least a one hour wait time. Sometimes it takes me hours to get thru to the person who can help me.
Today I called about an issue related to a money transfer to another bank. I informed them that this was my reason for calling. Yet they had someone call me back who was not qualified to help with money transfer issues. Her name was Jaclyn from Arkansas. She was rude. Before I could finish describing my reason for calling, she had transferred me to the wire transfers department and I had to go thru the automated system but even though I did everything right in answering their questions it redirected me back to square one, to the initial main menu which then asked me for my reason for calling. So I am back at the beginning starting from scratch and have been waiting for a call back now for another hour. So It's now been two hours and my issue has not been heard.

I will be testing other banks to find better phone support. The slow wait times has been an issue with this bank for years. I have been banking with BOA for decades and I believe the customer support has gotten worse in the last 5 years. All I want is a bank that can help me via phone with any issue within 20 minutes. Is that too much to ask? Can BOA not afford to make their phone support decent?

I think bank of America is the worest bank I have ever read about, there customer support is very poor and the only thing they care about is your money.

I've been waiting nearly an hour to talk to a Bank of America rep, and am writing a review with my other hand to help pass the time. This wait time is usual - they make you wait longer than the IRS. I ignore the recordings until the voice says "We know your time is valuable." At that point I yell "Shut up!"

Ah, I finally got a rep, and for once I got a good one. B of A just went from one star to two. Found out what I needed to know: whether or not my card was still on Autopay - and he also let me know that my newer Bank of America card is on Autopay as well. I hadn't heard back since I sent the needed forms, voided checks, etc. by postal mail (that's right) to set up Autopay for that card two months ago.

It's nearly impossible to set up Autopay or talk to a representative, and this was the first time I've ever reached a good rep at the end of the wait. So why do I put up with it? Two reasons. One: 3 percent cashback on gas, all the time. It is my default gas card. Two: they give a small percentage of their fees to causes I support. I'm sure the shares are small, but repeated over years, they add up to a donation.

There is no longer any customer support issue they will address online. If you miss-type your password you have to change it once you complete the recovery process. There are frequent JavaScript issues where the site will only work in one browser, but not always the same browser.

They buy real estate cheaply with no value then sell as a forclosure these homes have no value and then they sell them in the thousands terrible service terrible bank and predatory real estate practices.

They gave me and account allowed someone to commit fraud and closed it before I was even made aware of fraudulent activity less than 30 days

I had been a customer of Bank of America for a while and had an auto loan through them. I most recently got an auto loan through another bank and found that the rate was actually quite a bit better. When I approached them about the rate, they were hesitant to discuss the difference in rates and just told me what they had to offer. I'm considering switching from them since they don't really do anything to keep me as a customer either for my own personal bank account or for my small business. It might just not be worth it to me.

I would also like to note that their online support is horrendous; if you have an issue it is much better to go in and talk to them in person even if the issue is with the website itself.

I reset my password about 9 months ago and ever since I now have to constantly reset again because it will not recognize the new passwords. I have had to call BofA several times. Today I was put through the recorded messages repeatedly, the prompts before finally getting a person, the put on hold to get tech support and then during the call the phone disconnected twice. An hour later I am really frustrated! When I suggest that their website might be the problem that is where the phone cuts off suddenly, I don't know if I am being hung up on or if they are having difficulties with their call centers or what.

I found Bank of America's business banking services to be poor - there's a monthly fee regardless of what balance you keep, and there is a fee for inbound wire transfers. Moreover, it's impossible to get useful help on the phone. I'd bank elsewhere (trying Silicon Valley Bank at the moment... will review in a couple months).

I have banked with BoA for 21+ years. I have my business account with them as well. Over the last 5+ years the DECLINE in assisting their own customers has increased by 150%
My car was towed due to a hit and run to a repair shop. I was 36+ miles away from home and my business account was transitioning 2 large deposits that totaled well over $20,000.
At the car rental place my debit card was declined for a $189.00 deposit. Because my account at that moment had only $99.00 BOA would not support the difference, leaving me without any other choice then to go back to the repair shop and drive the 36+ miles home until the next morning! Unbelievable! The first opportunity I get, I will be moving my accounts to a credit union - one of the few, last banking service-friendly