• Banggood IN

Banggood IN

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Overview

Banggood IN has a rating of 3.91 stars from 231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Banggood IN most frequently mention customer service, full refund, and defective product. Banggood IN ranks 25th among Marketplace sites.

  • Service
    82
  • Value
    80
  • Shipping
    80
  • Returns
    71
  • Quality
    77
60
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What reviewers want you to know

Positive highlights

  • Thank you Healer and Bangood for a great customer service.

Critical highlights

No critical highlights yet

How would you rate Banggood IN?
Top Positive Review

“Very good and reliable service”

Dino S.
2/7/21

Banggood is my preferred provider for small remote controlled airplanes, helicopters and spare parts and batteries. So far every time I was not fully satisfied for the received items, their customer service has been absolutely helpful in finding the best solution. One time a damaged items and a couple of times quality issues have been solved with price reduction, item replacement or even full refund. Off course I always spend a few cents more to have insured international delivery. I am satisfied and I can recommend their services.

Top Critical Review

“Horrible experience!”

Mary M.
6/24/20

I have been fighting with this company for MONTHS over my order. Even tho I qualify for a full refund under their return policy, they refuse to honour their own rules. Terrible company. They are a complete scam!

Reviews (231)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (67)
Thumbnail of user dinos48
1 review
1 helpful vote
February 7th, 2021

Banggood is my preferred provider for small remote controlled airplanes, helicopters and spare parts and batteries. So far every time I was not fully satisfied for the received items, their customer service has been absolutely helpful in finding the best solution. One time a damaged items and a couple of times quality issues have been solved with price reduction, item replacement or even full refund. Off course I always spend a few cents more to have insured international delivery. I am satisfied and I can recommend their services.

Thumbnail of user connorj36
1 review
0 helpful votes
January 20th, 2021

My experience with Banggood has been nothing but positive. The responsiveness of this company is great, and you can expect a response within 1-2 business days. I was very impressed with the quality of their products and the fast shipping. I received my item in about 10 days after purchase, and it looked like the item was fulfilled in their California Warehouse so they do have a USA-Based Fulfillment Center. I will be using their services in the future.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

Thumbnail of user bogdanb26
1 review
0 helpful votes
January 2nd, 2021
Verified purchase

I have more than 50 orders on bangggod and not a single significant problem ever come up. Yes, there were problem with stock, or missing items but every single one of them was sorted out by the post-purchase team.
I can say i'm fully satisfied. You can find everything you want with affordable prices and good shipping methods

Tip for consumers:
be ready to be amazed

Products used:
electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user zlatkal
1 review
0 helpful votes
January 9th, 2021
Verified purchase

Very satisfied! I ordered in the middle of December but input incorrect address - received email on the next day. Life chat with operator to correct it and on the next day my order was shipped. International shipping received in 8 calendar days - for my pleasant surprise before Christmas, although the estimated delivery date was 26.Dec. Regretfully my item didn't work. But the service was perfect - very fast reaction and full refund on the next day! Excellent work! Recommend!

Products used:
toy with R/C

Service
Value
Shipping
Returns
Thumbnail of user alejob
1 review
0 helpful votes
January 4th, 2021
Verified purchase

Quick and friendly response. Although the product does not work (drone eachineEx4) due to a manufacturing defect they refunded a large part of my money because in my country it is very expensive to return the package to China, I am very satisfied with the customer service. It is the first time that I buy in the app therefore i was afraid but it is clear that they are very serious and fair company.

Tip for consumers:
Any questions you have about your purchase do not hesitate to contact the app support

Products used:
Electronic device

Service
Value
Shipping
Returns
Quality
Thumbnail of user istvanf4
1 review
0 helpful votes
January 9th, 2021

I am happy with the Banggood webshop. I got a faulty product first, after a few message exchanges they offered to send another one. Fast shipping. Good warranty administration.

Service
Shipping
Thumbnail of user janesm
1 review
0 helpful votes
January 9th, 2021
Verified purchase

The goods from banggood are unmatched in price and their customer service is first class.

I had a problem with one of my orders and the customer service instantly helped me. We found a solution suitable for both parties.

Would 100% recommend

Tip for consumers:
Just buy here, good price

Products used:
Drones

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrb553
1 review
0 helpful votes
January 14th, 2021
Verified purchase

I ordered a Emax tinyhawk drone, which unfortunately arrived not working, it made some strange noise from the electronic control board. I contacted BG support, and within 3 days a new board was on its way to me in the mail. Great service!

Service
Value
Shipping
Quality
Thumbnail of user enricol9
1 review
0 helpful votes
February 26th, 2021

Ho acquistato una ricevente r168 radiomaster... purtroppo la ricevente in questione era difettosa... ho contattato il servizio clienti Banggood... e mi hanno chiesto un piccolo video per poter analizzare il problema ho inviato il video e dopo 5 giorni ho ottenuto il rimborso... sono rimasto molto soddisfatto... consiglio a tutti Banggood. Perché è una garanzia!... molto bravi complimenti!

Thumbnail of user d35
1 review
0 helpful votes
January 15th, 2021

A real trustworthy seller. The representative solve my problem in a minimum time without any delay attempt.

Thumbnail of user craigb560
1 review
0 helpful votes
January 26th, 2021

Excellent customer service and fast shipping! Bought body shell magnet mount's for RC truck and magnet's came shattered but Banggood did a hassle free full replacement! Highly recommend and always look forward to doing business with Banggood!

Tip for consumers:
I think during shipping my product came broke. So i think better packaging might avoid future problems!! The way some of the shipping company's handle packages WITHOUT CARE is unreal and retail companies who sell and ship products out to the public really need to take this into consideration and use better packing!

Products used:
Remote control HSP 1/10 car and truck body post magnet's.

Service
Value
Shipping
Returns
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Thumbnail of user veronicam376
2 reviews
3 helpful votes
January 28th, 2021

I bought led string light set which came in less than 2 weeks and arrived via courier. I found that one of the string lights and remote were not working. I emailed them and they gladly assisted me and resent me a whole new set in less than 15 days I am very happy with their service. Keep up the awesome service for everyone Banggood!

Tip for consumers:
If you need assistance just email them they respond fast

Products used:
Led string lights witg receiver and remote control

Service
Value
Shipping
Quality
Thumbnail of user georgep818
1 review
0 helpful votes
February 5th, 2021
Verified purchase

After i received my order ( a small drone), i found out its joystick was not working at all. I sent pictures and video to banggood support and without hesitation, they immediately proceed to resend my order with PDM. This is called after sales service! Well done guys.

Service
Value
Shipping
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Thumbnail of user tiberiua1
1 review
0 helpful votes
January 12th, 2021
Verified purchase

Great customer service, I had the bad luck of receiving a non functional product, but after contacting the customer service, they sent me a replacement which was ok. I feel happy and safe buying from Banggood.

Products used:
soap dispenser

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisaz8
1 review
0 helpful votes
January 20th, 2021

"banggood is best chinese website, shipping very fast, warranty, all good!
I have ordered tablet, arrived with screen broken and banggood proposed me refund or resend me the product.
I am very satisfied!
Elisa"

Tip for consumers:
for all you need ,best service ever

Products used:
tablet and phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandonw454
1 review
0 helpful votes
January 28th, 2021

Couldn't be more happy with this site! Honestly I've gotten everything I've ordered not late and is on time. Also any little problems I had I couldn't fix they where spectacular about helping me out. Amazing store/market must shop!

Tip for consumers:
Just YouTube the product to see if it’s something you want

Products used:
A lot of remote controll products, “RC” plane and cars and boats

Service
Value
Shipping
Returns
Quality
Thumbnail of user maurices76
2 reviews
0 helpful votes
January 11th, 2021
Verified purchase

I would like to think that I have ordered many things from Banggood over the last few years. I have always received what I thought I was ordering, for the most part, and when something happens like a product becomes out-of-stock or something, the company is quick in resolving the issue, generally to my satisfaction, fair, at least. In a recent order, one of the products was damaged upon receipt. I advised Banggood and they quickly resolved the issue. So my review is to say that I think that what I receive is good value and if there is a problem then I am confident that the company will quickly resolve the issue.

Tip for consumers:
Pretty good for products that I am interested in. Seems to beat amazon most times for price and shipping. Shipping costs have increased though, since the pandemic at least.

Products used:
Lights, tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user omerp3
10 reviews
10 helpful votes
January 28th, 2022

I really like using this shop because it gives a huge choice of different items and offers. It is something like taobao for India, I guess. The service is fine as I didn't face any difficulties in ordering a product and receiving it.

Thumbnail of user giancarlom8
1 review
0 helpful votes
February 5th, 2021

Ho acquistato un drone che presentava problemi di stabilità, contattato assistenza e in 3 giorni mi hanno proposto la soluzione inviandomi altro modello uguale per una minima cifra per spedizione senza restituire quello guasto che posso tenere per pezzi di ricambio

Service
Value
Shipping
Returns
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Thumbnail of user sepb8
1 review
0 helpful votes
January 5th, 2021

Been buying from Banggood for years. Good prices, fast reply, fair service.
If something is wrong, contact support and they will help you out.

Products used:
Many parts for custom drone builds, fine electronics, spare parts, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adriana167
1 review
0 helpful votes
December 10th, 2020

I order a lot from China and among my favorite websites is banggood.com.
What I can say about them is that they are trustworthy and they have a great customer service, even though sometimes you need to explain something twice. However, they always deliver what they promise and help you when in need. Also, one important thing is the fact that I never lose money because of them or a package not being delivered.
I really recomand and appreciate their support!

Thumbnail of user jefff532
1 review
0 helpful votes
December 15th, 2020

I purchased a 1080p Webcam which unfortunately had a fault with the microphone. After submitting the relevant information about the problem Banggood immediately refunded the full amount for the product. They were incredibly patient, courteous and sorry for the inconvenience. I will be continuing to shop with Banggood as they clearly want to maintain their reputation of quality products, and customer service. Thank You Banggood. Thankyou Michelle who looked after this claim.

Thumbnail of user anterot
1 review
0 helpful votes
December 20th, 2020

Super tranquilo comprar na banggood, mesmo sendo um site internacional eu não tive problemas com a garantia, as negociações foram super de boa.
Os preços são muito bons comparado as lojas concorrentes, e quando comparado ao aliexpress são bem parecidos mas com um nível de segurança a mais. O único problema tem sido o custo do frete, mas o aumento é sistêmico e todos os sites estão com fretes caros.

Thumbnail of user marym2390
2 reviews
1 helpful vote
June 24th, 2020

I have been fighting with this company for MONTHS over my order. Even tho I qualify for a full refund under their return policy, they refuse to honour their own rules. Terrible company. They are a complete scam!

Thumbnail of user nunoc17
1 review
0 helpful votes
January 20th, 2021
Verified purchase

I had a problem with a deffective product twice, but costumer support surprised me for being so attentive and quick to solve the issue.

Service
Value
Shipping
Returns
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3.9
231 reviews
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