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Banggood has a rating of 1.98 stars from 3,258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 994th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
124,129 reviews
Ran into an issue inputting the delivery address but after removing a few extra digits, it worked fine.
Another cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no 113128846, paypal case id PP-R-GUH-509667072 i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds
The search for the correct product takes too long. Check out process is tiring. I have to give my address 3 times. Also have to sift manually through hundreds of suburb names for mine. Not sure if your website is to blame, or it's my new tablet. Any way I am happy with your products.
Wide variety and good quality
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The search for the correct product takes too long. Check out process is tiring. I have to give my address 3 times. Also have to sift manually through hundreds of suburb names for mine. Not sure if your website is to blame, or it's my new tablet. Any way I am happy with your products.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Having bought several torches through Banggood, they have always replaced them if they were broken, which of the 3 items, 2 of them were, so I can't fault them for customer service, but the quality control and lack of packaging protection is pathetic.
As for their pricing and advertising, an email received stated $20 had been added to my Banggood account, which is a blatant lie. In reality, it is referring to "up to" $20 off in coupons, which is spread across several categories in small amounts. Adding further insult is the advertised sale pricing. An item is listed at $17.49 AUD (excl. Shipping), but when you go to the product page, the item is priced at $23.40, almost $6 more and it's not even the item they showed (See pictures), its for the cheaper option of the item. Unless you can find the item at an absolute bargain on sale, and can verify the price before you pay it, don't bother. It's deceptive advertising and bad business.
Tip for consumers:
Add items to the wishlist and wait for an email notification with a good price, the price when you find it the first time will be higher than the sale email in a month's time. Also look for the item linked from other sites with coupons or referrals for discount links for the best price
Products used:
Torches, battery chargers, electronics storage bag
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, yyou can choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
Each kind of free gift is limited and will vary according to different times, and the related shipping costs need to be borne by the customer.
There are three coupons for the new user：
Coupon$3：Order over $20 all categories
Coupon$5: Order over $50 all categories
Coupon $12: Over $50 for fashion categories
More details of the new user's coupons and free gift:
https://www.banggood.com/New-User-Zone.html
Because the price shows the price of the product. Price changes will be due to website activities, and your choice of transportation methods, or tariff insurance or transportation insurance purchased according to your needs, they may also cause price changes.
If you have any questions, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
I ordered a twin basin faucet a few weeks ago and a couple of days ago received only one hot water tap instead of two. I am so disappointed as no one has replied to any efforts I made of reaching them. My problem is I'm still waiting for my second order to arrive and I'm not sure if it will be up to standard as my first order is already a disaster.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thanks for your order and we apologize for any inconvenience caused.
Regarding your concern, we already contacted you via message, Would you mind to checking your inbox, if you did not find our message please do not hesitate to contact us at vipservice@Banggood.com.
Best regards,
Banggood Team
I was satisfied customer until there is problem. My Blitzwolf VC1 vacuum cleaner stopped charging after several months. Banggood does not accept the problem although lot of customers are experiencing same issue. They disparage the issue and does not reply. I am very disappointed with handling the dispute. I do not have working vacuum nor my money back. I do not recommend to buy anything valuable from Banggood.
Dear Peter K,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I thought I found a nice product with a very low cost. The added shipping cost didn't make it unappealing. I purchased the item. After a week I decided to see if I could track the item. Found out that it was never shipped. Tried to contact them by phone - ************** - is not in service. So I started a chat. Rep told me that if I don't pay an additional $32, then the order will be cancelled. So I requested a refund.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer
We are sorry for the inconvenience caused by the logistic restriction.
We will continue to look for suitable carriers and expand our shipping area.
If you have any questions, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
I've purchased 3 items from them. First was an electric drill that I've been happy with. Second was a wrist watch that ran for about 6 weeks. Warranty is 30 days! Most recent was an 8" chain saw that came without a battery... sure enough although the ad states it has a battery if I had looked closely at fine print it say without battery. They will let me return it but has to be shipped to China at a cost greater than the saw!
Tip for consumers:
warranty useless since you have to ship to china for a return
Products used:
Electric drill
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer
We are deeply sorry for the inconvenience.
After checking your order information we found that our colleagues have processed your issue. Would you mind waiting a few more times and they will provide you with the most effective solution?
If you have any questions, please feel free to contact us at vipservice@banggood.com. Have a nice day!
Thank you for your understanding and your cooperation.
Best regards,
Banggood Team
At first told me I would just have to wait, or buy something else, when I told them it did not work that way, you don't sell something you don't have they agreed to refund. However they failed to send confirmation of refund as promised. Disputing charge with PayPal. Don't waste your time.
Dear Regan S,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The coupons I applied made my items more expensive, which is a bit sketchy. The $3 off coupon made my 2 items go from $25.63 to $28.97! Shipping took a long time too, I waited for I think a month?. However, the cases I received for my phone are really good! I somehow got an extra case in my order, I don't remember adding it to my cart but I do remember looking over my cart to remove an item so I'm not sure how I could've missed it. Something feels off about the website, but I think I would risk it again because the phone cases are good, I just would pay super extra careful attention next time.
You guys are the only ones with a nice variety of Poco phone cases.
It's see-through so I can show off my phone's color and has protective edges for shock absorption.
Dear customer,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
The coupons I applied made my items more expensive. The $3 off coupon made my items go from $25.63 to $28.97.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Recently ordered quite a few items from banggood and it came in 3 parcels. All was fine until I received the final parcel - it was missing an item. I'm currently on my 7th email to customer 'support' which have done nothing except offer a partial refund of 1.53 for an item which cost 1.91 + shipping. They deem it acceptable to offer a partial refund because I 'enjoyed' a discount... for an item that I never received. If I were to accept the refund I would be out of pocket if I were to buy another one, which I really don't feel inclined to do because there's no guarantee that I'll receive it. I understand it's not a huge amount of money but this is essentially theft, I own the item and they refuse to send it to me. There is nothing difficult to understand about this - I paid money for the item and it did not arrive. A multi-million dollar company should have no issue sending the item out as they've probably spent more 'dealing' with this issue, they have my money anyway. I understand that this is probably a rare issue (everything else arrived fine) but I can't recommend them at this current time.
Dear Ray J,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Bought hobby stuff for my sun, says ships within 48-72hrs fair enough but it did not say delivery time 50-60 business days not counting weekends and holidays so give it take 4 months.
It's a birthday gift, I need to cancel this but they said they work fast and package left……. See below what that means
United States
China
Arrival
Mar 18,2022 09:48
Arrival
Mar 15,2022 16:00
Arrival
Mar 14,2022 20:49
Departure
Mar 13,2022 19:11
Arrival
Mar 11,2022 15:00
Out for Delivery
Mar 09,2022 03:00
Departure
Mar 07,2022 22:29
Arrival at Regional Sorting Center
Mar 03,2022 14:25
Arrival at Regional Sorting Center
Mar 03,2022 14:25
Depature from Local Sorting Center
Mar 03,2022 14:21
Depature from Local Sorting Center
Mar 03,2022 14:21
Package Received
Mar 03,2022 12:50
Package has been sterilized and shipped out.
Feb 28,2022 09:15
Our warehouse has started packing your items.
Feb 28,2022 08:00
Order submit.
Feb 28,2022 07:54
Products used:
Still waiting for them
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer
Thank you for your order and sorry for the inconvenience caused. After checking, all of your order has been delivered. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes, or other unexpected circumstances.
If you need any more help with the shipping of your order, please contact our customer service by this email: vipservice@banggood.com We will do our best to help you.
Best regards,
Banggood team
Disappointed
Directed by a friend
Because I expected it to be a 48 volt product
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I suggest that you buy things from them only if you are keen to details because there are some things on offer that are just not true. You better be wary when the good is too good to be true. You also need to remember that you are gonna have to pay some hefty delivery prices if you are far away.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@Banggood.com.
Best regards,
Banggood Team
Not packaged well. No bubble wrapping or protection at all. My gyro showed up with 4 aluminum componants bent!
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thanks for your order and we apologize for any inconvenience caused.
We will do our best to ensure that the products shipped to our customers are in their best conditions.We appreciate that you let us know how we might better improve our service.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more bout our warranty policy: https://www.banggood.com/Banggood-guarantees_hl103_at1168
We take the security of your personal information very seriously, if you have any question, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. Near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
The customer service cannot provide any delivery information, tracking information, or customer services.
Refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.
Tip for consumers:
avoid Banggood
Dear Denis B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
It was the best webshop, but became a joke.
You have to wait weeks until they ship the item. If you ask, why? It's not in stock. Unfortunately the website shows it's in stock and ships in 24 hours (it did jót change in the last 4 weeks)
Shipping time? Don't believe what they write. It can be months easily. Of cours it is because of Corona virus. Interesting thing, Gearbest can ship faster no matter any virus.
Tariff insurance... The biggest joke!
I provided all documents that I had to pay custom duty weeks ago. Still no money back, but I am getting 1-3 emails every day. Or they want me to send the documents again and again, or they ask me to confirm, how much is the 60% of the value of the item what I ordered, or anything, what they can find out to do not pay.
Shipping insurance:
Estimated shipping time is 5-12 days. After 20 days and no tracking information, I asked them to send the item again. Of course, the answer is NO! They can do it after 3 months only!
Dear Roland R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I ordered a phone last month, but i only use it a week, the voice can't work, i asked for return back, but the shipping is higher. I decided to buy a new phone from other china store.
When I started putting it together I found the one of the plastic wheel covers had a broken tab and the main plastic body of the mulcher is cracked in 2 places.
It looks like the box was dropped at some stage!
The right price.
It's the product I needed.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This site is good but the customer services)agents are are very dissapointing, disgusting... they don't understand & communicate with their staff about a special message a customer left... overall it's very bad when it comes to refund process... it takes forever to understand you & refund. I really recommend Gearbest.com or AliExpress or eBay more for a smooth customer service & mutual understanding!
Dear Amir y,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
No 1 ok
My goods. The order has been corrupted. I'm unhappy
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We are really regretful that one of the items you received was not in perfect condition. We always double check the items and pack carefully. It might be rule handling manner in the transit. Please kindly understand that such issue is really not under our control sometimes. Please provide us with the a detailed description of the problem.
We have sent you a private message to understand the situation, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Very nice the website Banggood
I choose Bangood for the interesting Price of products
I thought it was a good Product, but the laptop I buyed don't work
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We stand behind the quality of our products. Learn more about the different return conditions at https://www.banggood.com/Guarantees-and-Return-policy_hl103_at1168
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
No ok
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
We have sent you a private message to understand the situation, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
I want you to ship it sooner.
This is because the product I wanted and the product offered by Banggood matched.
Because Bangood provides the product I want.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Your parcel should be shipped in 24-48 hours. Sometimes the processing time will be extended due to stock leve or uncontrollable reasons.
We have sent you a private message to understand the situation, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
I want you to ship it sooner.
This is because the product I wanted and the product offered by Banggood matched.
Because Bangood provides the product I want.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to use.
The price was the cheapest.
It was a replacement part for my car.
* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues or received wrong product received within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com
Best regards,
Banggood Team
Required their support team twice lately, as a VIP5 user, and the experience was disappointing. Their service is slow, unresponsive and unwilling to provide solutions to problems occurring to loyal customers.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Dear team,
I tried few products and specifically purchased woodworking rulers, these products must be accurate and I had high expectations, however the products arrived damaged - bent - with a package that should be more fitted to the products, the packaging should be more robust and tight. There should be ability to select a better delivery, like ups or dhl at least the same level of service.
I don't mind paying more for good product and service, unfortunately fromm experience it does not worth the trouble of getting it from banggood, at least not products that should be shipped with attention and carefulness.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com?
Best regards,
Banggood Team
Gain trust and grow your business with customer reviews.
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team